How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Mike Your Own Question
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8527
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
25267123
Type Your Mac Question Here...
Mike is online now
A new question is answered every 9 seconds

I have recently bought an Airport Express. For some reason

Customer Question

I have recently bought an Airport Express. For some reason when I connect with my iPhone 3GS only some of the apps connect. Is there a setting I need to change? Richard
Submitted: 6 years ago.
Category: Mac
Expert:  loadedmind replied 6 years ago.
Hello and welcome to JustAnswer - I'm John.

When you configured your Airport Express, what encryption method did you use? Also, when you say only some of the Apps connect, what are you seeing on your iPhone that tells you this? Is this when you're attempting to perform an update through App Store perhaps?

Regards,
John
Customer: replied 6 years ago.
I think that I used WPA but won't know until Monday. I have an internet connection which allows me to download info like BSkyB, WeatherPro, other travel stuff but I cannot use Whatsapp, Skype and down load my gmail. I can download my Microsoft Exchange emails.
Expert:  loadedmind replied 6 years ago.
You might try changing your encryption method for your wireless network and see whether that changes things. Let me know in any event please.
Customer: replied 6 years ago.
Won't be before Monday. Thank you. Til then. Richard
Expert:  loadedmind replied 6 years ago.
Ok Richard. Definitely no rush here. Just let me know what you find when convenient. To keep this question from closing itself, I'd recommend you comment every day, just once, to let me know how things are going. These Q&A's have a tendency to time out if no correspondence occurs.

Thanks and regards,
John
Customer: replied 6 years ago.
Will do
Expert:  loadedmind replied 6 years ago.
k
Customer: replied 6 years ago.
Hi
Expert:  loadedmind replied 6 years ago.
Need you to keep the ball on your court until you're ready to continue troubleshooting Monday if you please. The way the JustAnswer correspondence works the last communication needs to be on my side until you're ready so that it notifications work correctly.
Customer: replied 6 years ago.
Ok. Will do. Will try tomorrow
Customer: replied 6 years ago.
Hi. tried even turning all wireless encryption off. No success. Can't pick up googlemail, Whatsapp, skype etc. However does do exchange emails, weatherpro, Bloomberg, and Sky News.

Richard
Expert:  loadedmind replied 6 years ago.
Try going into the iPhone's Settings->Wi-Fi and "Forget This Network", then restart the iphone (hold down power button, slide red button to power off, wait 10 seconds, hold power button to power back on again) and let me know if you have the same issues. Also, it would be helpful to know whether you have this problem using other wireless networks as well or not.

Regards,
John
Customer: replied 6 years ago.
The problem is definitely with the Airport Express. Other networks are fine.

Richard
Expert:  loadedmind replied 6 years ago.
Ok, I'm going to Opt Out in case other Experts may have a way to further assist you.

Best of luck,
John
Customer: replied 6 years ago.
Thanks John.