How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask ahimsa2010 Your Own Question

Category: Mac
Satisfied Customers: 20
Type Your Mac Question Here...
ahimsa2010 is online now
A new question is answered every 9 seconds

Two questions The iDisk on my Mac has not fully copied to

Customer Question

Two questions
The iDisk on my Mac has not fully copied to the MobileMe iDisk even though it is showing as synced?

Secondly, I wish to use my iDisk to hold all my data so that I can access it from my MacBook air etc whilst traveling thus maintaining one central but accessible data warehouse - I noticed that when I move files from one folder to another sometimes the original folder keeps a copy whilst placing the original in the destination folder, thus I have two copies when I only require 1

Thank you
Submitted: 3 years ago.
Category: Mac
Expert:  ahimsa2010 replied 3 years ago.

Welcome to Here I will try to assist you & solve your problem.

Click the Sync icon ( Sidebar Sync icon ) to the right of your iDisk icon in the Finder sidebar to initiate a manual sync.

Sync icon

If that does not resolve the issue, you should troubleshoot iDisk syncing. Make sure you back up any files that only exist on your iDisk. If a file only exists on your local iDisk copy, be sure to drag a copy of it to your desktop or another location off iDisk prior to any troubleshooting. If a file you are expecting to see no longer appears on your iDisk, see iDisk Sync: Data unexpectedly appears to be missing from your iDisk.

Follow these steps to troubleshoot your iDisk, verifying each one and stopping if you resolve the issue:

  1. Make sure your Internet connection is working as expected.
  2. Make sure you can connect to MobileMe and view your iDisk via your Web Browser at
  3. Download and install the latest available version of Mac OS X.
    Note: If you are already using the latest version of Mac OS X (nothing appears in Software Update), restart your computer, then go to step 4. Using Mac OS X version 10.6.3 or later is recommended if you are syncing your iDisk.
  4. Try syncing your iDisk again.
  5. Make sure you have enough free space available on your Mac OS X volume for iDisk Sync, as it requires space on your hard drive in order to work. The amount of space necessary varies with different versions of Mac OS X. Click here for more details on the how much space iDisk Syncing requires. If you do not have enough free space, disable iDisk Sync (click the Stop button in the iDisk pane of the MobileMe System Preferences), or reduce the size of your iDisk before enabling iDisk Sync.
  6. Make sure you can connect to iDisk in the Finder. You can test basic iDisk functionality by connecting to another user's iDisk Public folder via the Finder Go menu. Select Go > iDisk > Other User's Public folder and then enter another user's valid MobileMe Member Name, such as emily_parker. If you're unable to connect to a valid Public folder in the Finder, you should troubleshoot your connectivity to iDisk, as you must be able to first connect to iDisk reliably in order for iDisk syncing to work.
  7. Set your iDisk to Manual Sync on any computers that are using iDisk Synchronization with your MobileMe account.
    1. Open System Preferences by choosing System Preferences from the Apple (?) menu.
    2. Click the MobileMe System Preference.
    3. Click the iDisk tab.
    4. In the iDisk Sync section, set the Update selection to Manually.

    5. Close the MobileMe System Preference.
      Note: When you use manual syncing, you will need to manually trigger iDisk Sync activity by clicking the Sync icon to the right of your iDisk in the Finder sidebar. Manually syncing is especially important if you sync multiple computers and you are using a moderate to large amount of data stored on your iDisk. iDisk Sync can only occur with one computer at a time, so you will want to optimize your experience from each computer you use, so as not to possibly generate schedule conflicts or prevent the computer you are currently using from syncing. If you use multiple computers but use one of them more than the others, you may wish to configure your most used computer for Automatic syncing and set the others up for manual syncing. Doing this would help you avoid having unused computers block syncing of your actively used computer.
  8. Restart your computer, especially after making any major changes to your Sync settings or if you are having trouble connecting to iDisk. Restarting your computer is a great way to completely relaunch all of the networking frameworks and services on Mac OS X.
  9. Confirm your keychain is working as expected.
  10. If you are still unable to sync your iDisk, contact MobileMe support.
Customer: replied 3 years ago.
Computer performing a backup so will attempt to implement your comments once it has completed and revert.
Thank you
Expert:  ahimsa2010 replied 3 years ago.
Your welcome sir. please let me know if you have more question.

If this helps please ACCEPT the answer. you can ask me again if you need more help.


Edited by ahimsa2010 on 7/1/2010 at 9:38 AM EST
Customer: replied 3 years ago.
Sadly I have followed all the steps and still not worked. There are a number of folders on my mac idisk which have not synced across to the offline idisk at mobileme. Any other suggestions?

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

  • The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you! Frank Canada
< Last | Next >
  • The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you! Frank Canada
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC

Meet The Experts:

  • Mike's Avatar


    Mac Medic

    Satisfied Customers:

    Over 20 years IT experience with Apple computers in publishing, marketing and design.
< Last | Next >
  • Mike's Avatar


    Mac Medic

    Satisfied Customers:

    Over 20 years IT experience with Apple computers in publishing, marketing and design.
  • Ashik's Avatar


    Mac Helper

    Satisfied Customers:

    7+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
  • Daniel's Avatar


    Mac Genius

    Satisfied Customers:

    Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.
  • Vinod Menon's Avatar

    Vinod Menon

    Support Specialist

    Satisfied Customers:

    worked as a Tech support Associate for Apple products
  • Brandon M.'s Avatar

    Brandon M.

    Mac Support Specialist

    Satisfied Customers:

    10+ Years Mac Support as contractor and currently an IT Manager for law firm
  • John T. F.'s Avatar

    John T. F.

    Mac Druid

    Satisfied Customers:

    20+ years in the computer/Mac industry
  • David's Avatar


    Mac Support Specialist

    Satisfied Customers:

    BSc, H.Dip, Apple Certified