Hello and thank you for contacting JustAnswer.com, I am Terry, Sr. Mac Support Specialist, glad to assist.
Have you attempted to re-install Corel Painter X over your existing copy since being unable to launch this application ?
No. would i just pop the disc in and let it do it's thing? I don't uninstall the other program?
Sure, you would not be overwriting the Corel files you created, only the Corel Painter X application itself
I will try that and see if it works! I'll let you know.
If the re-install does not resolve the issue, just let me know and I will provide you another procedure in order to correct this issue.
And no worries- I will be standing by until you reply back.
Take your time!
Glad to be of service
Hello, I am here- how is the reinstall going?
Terry, This doesn't seem to have worked. I didn't restart the computer.
Did the re-install complete and ask you to reboot your Mac or ne?
"No" - sorry
No it didn't prompt me to restart. the reinstall said to be successful.
Thanks that is what I needed to know. Go ahead and reboot your Mac anyway and attempt to launch the Corel Painter X application- let me know if the reboot helps with this new reinstallation's launch.
Ok, rebooted. Still will not launch.
Thanks for the update. Do you know where on your Mac, your previously created and saved Corel Painter X files are? I am asking because I have a method to help you remove your old Corel Painter X application (still not losing your files) completely and then have you process a brand new a re-installation of your Corel Painter X
Are you talking about files like custom brushes/settings and things?
Actually, your saved files :)
(sorry, I'm a little dense) the application files are in the hard drive/ applications folder.
sometimes with 3rd Party applications on your Mac even though they may work for sometime, issues can result, requiring a remove of the parent application (in this case the Corel Painter X app) and then a reinstallation of that same application in order for it to work correctly
Then what I would recommend you do just for now is to right click on that folder, copy it and paste it to your desktop. That way you have a backup copy of that Corel Painter X file folder.
If I may also ask, what version of Mac OS X are you currently using?
OK. I now have a copy of the folder on my desktop.
Sorry about that Tisha, I just noticed you did explain you are using Mac OS X 10.5.8 in your initial question. Additionally however you also mentioned that you have been using this application for several years. Sometimes with Mac OS X version upgrades, performance of existing 3rd party applications can be adversely affected over time with newer updates.
Yes, I'm aware of that...hoping that's not the case. I know corel often has incompatibilities with Mac OS
Exactly- so I just wanted to make sure you were aware of that
now in regards XXXXX XXXXX process I want to provide you, now that you have a duplicate copy of the Corel folder on your desktop, I would like you to download and install this great Mac software removal application called AppZapper 1.8.
It is a small application, and does not require alot of space on your Mac's hard drive
ok. here goes
once you install it and have opened it, let me know.
I will be waiting:)
LOL. It's downloaded...and I can't open it! It's got the same exact message "application quit unexpectedly".
oh, I clicked on the trial version. is that a problem? I didn't realize.
Ah in that case, there may be some permissions errors we have to deal with- Tell me, have you already tried using the Disk Repair via Disk Utility, from your Mac OS X 10.5 Installation disc?
when I went to disk utility today, disk repair was not "available". (that option was dim). there was a message that said the "disk seems to be working properly." or something like that.
oh, not from the installation disk though.
Correct- Disk Utility does not allow the Repair Disk option from within the same hard drive from the Mac OS X Desktop. The reason why is because it uses the installation disc like a temporary hard drive to repair files on the Mac hard drive itself. In otherwords you cannot repair the same hard drive you are on with Disk Repair.
So here is the procedure for performing this process:
-RUN DISK UTILITY WITH STARTUP DISK-Insert your Mac OS X Startup disk•Reboot your Mac•At the Apple Chime, press the C key and hold it until you see a White screen, gray Apple and eventually a Spinning gear.• Release the C key only after you see the Spinning gear.•Mac will boot from the startup disk to the Installer environment• From the Installer Menu bar, click Utilities > Disk Utility and open up Disk Utility application.• Click on on the hard drive at the top of the window in the left sidebar and• Select "Repair Disk"**Let Disk Utility run this repair the disk until completion• At the end of this process, reboot your Mac
ok, i'm printing this. I should mention that I installed updates today.
Did that include 10.5.8?
disc #1 I assume?
I don't think that was one of the updates.
That is correct
ok. I'll start this now.
Ok- I will be awaiting your update--
Ok. that's done.
Thanks Tisha, so I take it there were no errors found, correct?
Ok if you would just once, attempt to launch the Corel Painter X- I would like to see if the disk repair process helped to resolve the launch issues you have been having.
I downloaded it with no problem. It will not open though.
OmniDiskSweeper for Mac OS X
Now if this one does not work, I know there is a permissions issue that may be going on
Ok. downloaded and seems to be opened. a window with "drive list" at the top is open.
Then click the little disclosure arrow under Applications
it will open up a view in the second window of all applications installed on your Mac
see if you can locate Corel Painter X
k. got it
Let me know when you do
clicked on corel and all it's contents opened in next column
Now select Corel Painter X and click the Delete button on the bottom left corner
ok, that's done
it will ask you if you want to destroy Corel. It is a strong word, but in lay terms it just means do you want to completely remove all the files for the application from your Mac :)
Now go ahead and re-install your Corel Painter X
painter is installed
Alright, the moment of truth..
give it shot!
whaa! not working!
Corel Painter 11.0
Give this trial a try
I want to see if it works like Corel Painter X
I am not sure if there is a compatibility issue between Mac OS X 10.5.8 and Corel Painter X- so if you try version 11.0 of Corel, I want to see if it works better with your Mac OS X version.
well at least corel 11 opened and works!
totally nutty. this is corel's fault.
It is a shame it took so long to figure that one out- but I truly respect your patience and willingness to allow me to assist you all this time, I feel like we know each other now..
Not really- but that sounded nice ;)
LOL. you're a riot. I appreciate your persistence. I know now what I must do. ;)
Glad to be of service- I really enjoyed assisting you. Now we know this is indeed a compatibility issue, not so much with Corel Painter X and Mac OS X 10.5 but with version 10.5.8
which I have seen alot of previous 3rd party applications not work because of that update unfortunately
Guess so! Well thank you and I'll now click that green button below! At least I know who to contact now when I have an issue!
Mactechtrainer- MacCoach and Sr. Mac Support Specialist at your service!\
Take care !
You too Terry!