How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask MacTechTrainer Your Own Question

MacTechTrainer
MacTechTrainer, Sr. Mac Support Specialist
Category: Mac
Satisfied Customers: 1699
Experience:  Apple Certified Desktop & Portables Technician, A+, Cross-Platform (Mac/PC) Tech - for over 14 Years
15556539
Type Your Mac Question Here...
MacTechTrainer is online now
A new question is answered every 9 seconds

Hello!! I am using Mac OS 10.5.8. I have an iMac with plenty

Resolved Question:

Hello!! I am using Mac OS 10.5.8. I have an iMac with plenty of memory left. I have been running Corel Painter X for a few years with virtually no problems at all. Suddenly, I cannot launch Painter at all. It keeps telling me "has quit unexpectedly" over and over. It asks if I'd like to reset the preferences in Corel and relaunch. I click ok, but that solves nothing. I have done a repair permissions, have shut down, etc. I don't know if it's Painter or my Mac. Anything I can do??

Tisha Paige
New York
Submitted: 4 years ago.
Category: Mac
Expert:  MacTechTrainer replied 4 years ago.
Chat Conversation Started
MacTechTrainer :

Hello and thank you for contacting JustAnswer.com, I am Terry, Sr. Mac Support Specialist, glad to assist.

MacTechTrainer :

Have you attempted to re-install Corel Painter X over your existing copy since being unable to launch this application ?

Customer:

No. would i just pop the disc in and let it do it's thing? I don't uninstall the other program?

MacTechTrainer :

Sure, you would not be overwriting the Corel files you created, only the Corel Painter X application itself

Customer:

I will try that and see if it works! I'll let you know.

MacTechTrainer :

If the re-install does not resolve the issue, just let me know and I will provide you another procedure in order to correct this issue.

MacTechTrainer :

And no worries- I will be standing by until you reply back.

MacTechTrainer :

Take your time!

Customer:

thanks!

MacTechTrainer :

Glad to be of service

Customer:

Terry,

MacTechTrainer :

Hello, I am here- how is the reinstall going?

Customer:

Terry, This doesn't seem to have worked. I didn't restart the computer.

MacTechTrainer :

Did the re-install complete and ask you to reboot your Mac or ne?

MacTechTrainer :

"No" - sorry

Customer:

No it didn't prompt me to restart. the reinstall said to be successful.

MacTechTrainer :

Thanks that is what I needed to know. Go ahead and reboot your Mac anyway and attempt to launch the Corel Painter X application- let me know if the reboot helps with this new reinstallation's launch.

Customer:

Ok, rebooted. Still will not launch.

MacTechTrainer :

Thanks for the update. Do you know where on your Mac, your previously created and saved Corel Painter X files are? I am asking because I have a method to help you remove your old Corel Painter X application (still not losing your files) completely and then have you process a brand new a re-installation of your Corel Painter X

Customer:

Are you talking about files like custom brushes/settings and things?

MacTechTrainer :

Actually, your saved files :)

Customer:

(sorry, I'm a little dense) the application files are in the hard drive/ applications folder.

MacTechTrainer :

sometimes with 3rd Party applications on your Mac even though they may work for sometime, issues can result, requiring a remove of the parent application (in this case the Corel Painter X app) and then a reinstallation of that same application in order for it to work correctly

MacTechTrainer :

Then what I would recommend you do just for now is to right click on that folder, copy it and paste it to your desktop. That way you have a backup copy of that Corel Painter X file folder.

MacTechTrainer :

If I may also ask, what version of Mac OS X are you currently using?

Customer:

10.5.8

Customer:

OK. I now have a copy of the folder on my desktop.

MacTechTrainer :

Sorry about that Tisha, I just noticed you did explain you are using Mac OS X 10.5.8 in your initial question. Additionally however you also mentioned that you have been using this application for several years. Sometimes with Mac OS X version upgrades, performance of existing 3rd party applications can be adversely affected over time with newer updates.

Customer:

Yes, I'm aware of that...hoping that's not the case. I know corel often has incompatibilities with Mac OS

MacTechTrainer :

Exactly- so I just wanted to make sure you were aware of that

Customer:

thanks.

MacTechTrainer :

now in regards XXXXX XXXXX process I want to provide you, now that you have a duplicate copy of the Corel folder on your desktop, I would like you to download and install this great Mac software removal application called AppZapper 1.8.

MacTechTrainer :

It is a small application, and does not require alot of space on your Mac's hard drive

Customer:

ok. here goes

MacTechTrainer :

once you install it and have opened it, let me know.

MacTechTrainer :

I will be waiting:)

Customer:

LOL. It's downloaded...and I can't open it! It's got the same exact message "application quit unexpectedly".

Customer:

oh, I clicked on the trial version. is that a problem? I didn't realize.

MacTechTrainer :

Ah in that case, there may be some permissions errors we have to deal with- Tell me, have you already tried using the Disk Repair via Disk Utility, from your Mac OS X 10.5 Installation disc?

Customer:

when I went to disk utility today, disk repair was not "available". (that option was dim). there was a message that said the "disk seems to be working properly." or something like that.

Customer:

oh, not from the installation disk though.

MacTechTrainer :

Correct- Disk Utility does not allow the Repair Disk option from within the same hard drive from the Mac OS X Desktop. The reason why is because it uses the installation disc like a temporary hard drive to repair files on the Mac hard drive itself. In otherwords you cannot repair the same hard drive you are on with Disk Repair.

MacTechTrainer :

So here is the procedure for performing this process:

MacTechTrainer :


-RUN DISK UTILITY WITH STARTUP DISK-

Insert your Mac OS X Startup disk
•Reboot your Mac
•At the Apple Chime, press the C key and hold it until you see a White screen, gray Apple and eventually a Spinning gear.
• Release the C key only after you see the Spinning gear.
•Mac will boot from the startup disk to the Installer environment
• From the Installer Menu bar, click Utilities > Disk Utility and open up Disk Utility application.
• Click on on the hard drive at the top of the window in the left sidebar and
• Select "Repair Disk"
**Let Disk Utility run this repair the disk until completion
• At the end of this process, reboot your Mac

Customer:

ok, i'm printing this. I should mention that I installed updates today.

MacTechTrainer :

Did that include 10.5.8?

Customer:

disc #1 I assume?

Customer:

I don't think that was one of the updates.

MacTechTrainer :

That is correct

Customer:

ok. I'll start this now.

MacTechTrainer :

Ok- I will be awaiting your update--

Customer:

Ok. that's done.

MacTechTrainer :

Thanks Tisha, so I take it there were no errors found, correct?

Customer:

yes, correct

MacTechTrainer :

Ok if you would just once, attempt to launch the Corel Painter X- I would like to see if the disk repair process helped to resolve the launch issues you have been having.

Customer:

sure

Customer:

nope.

Customer:

I downloaded it with no problem. It will not open though.

Customer:

lol

MacTechTrainer :

;)

MacTechTrainer :

Now if this one does not work, I know there is a permissions issue that may be going on

Customer:

Ok. downloaded and seems to be opened. a window with "drive list" at the top is open.

Customer:

k

MacTechTrainer :

Then click the little disclosure arrow under Applications

MacTechTrainer :

it will open up a view in the second window of all applications installed on your Mac

MacTechTrainer :

see if you can locate Corel Painter X

Customer:

k. got it

MacTechTrainer :

Let me know when you do

Customer:

clicked on corel and all it's contents opened in next column

MacTechTrainer :

Now select Corel Painter X and click the Delete button on the bottom left corner

Customer:

ok, that's done

MacTechTrainer :

it will ask you if you want to destroy Corel. It is a strong word, but in lay terms it just means do you want to completely remove all the files for the application from your Mac :)

Customer:

lol. done!

MacTechTrainer :

Now go ahead and re-install your Corel Painter X

MacTechTrainer :

once again

Customer:

ok

Customer:

painter is installed

MacTechTrainer :

Alright, the moment of truth..

MacTechTrainer :

give it shot!

Customer:

k

Customer:

whaa! not working!

MacTechTrainer :

Corel Painter 11.0

MacTechTrainer :

http://www.versiontracker.com/dyn/moreinfo/macosx/19294

MacTechTrainer :

Give this trial a try

MacTechTrainer :

I want to see if it works like Corel Painter X

MacTechTrainer :

I am not sure if there is a compatibility issue between Mac OS X 10.5.8 and Corel Painter X- so if you try version 11.0 of Corel, I want to see if it works better with your Mac OS X version.

Customer:

downloading trial

Customer:

well at least corel 11 opened and works!

MacTechTrainer :

Haa haa!

Customer:

lol

Customer:

totally nutty. this is corel's fault.

MacTechTrainer :

It is a shame it took so long to figure that one out- but I truly respect your patience and willingness to allow me to assist you all this time, I feel like we know each other now..

MacTechTrainer :

Not really- but that sounded nice ;)

MacTechTrainer :

lol

Customer:

LOL. you're a riot. I appreciate your persistence. I know now what I must do. ;)

MacTechTrainer :

Glad to be of service- I really enjoyed assisting you. Now we know this is indeed a compatibility issue, not so much with Corel Painter X and Mac OS X 10.5 but with version 10.5.8

MacTechTrainer :

which I have seen alot of previous 3rd party applications not work because of that update unfortunately

Customer:

Guess so! Well thank you and I'll now click that green button below! At least I know who to contact now when I have an issue!

MacTechTrainer :

Mactechtrainer- MacCoach and Sr. Mac Support Specialist at your service!\

MacTechTrainer :

Take care !

Customer:

You too Terry!

MacTechTrainer, Sr. Mac Support Specialist
Category: Mac
Satisfied Customers: 1699
Experience: Apple Certified Desktop & Portables Technician, A+, Cross-Platform (Mac/PC) Tech - for over 14 Years
MacTechTrainer and 3 other Mac Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
< Last | Next >
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
  • The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you! Frank Canada
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
 
 
 

Meet The Experts:

 
 
 
  • Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
< Last | Next >
  • http://ww2.justanswer.com/uploads/macthelife/2009-10-20_1899_mikesebaharsquare64.jpg Mike's Avatar

    Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
  • http://ww2.justanswer.com/uploads/AS/ashiknasameen/2012-5-15_141836_final2.64x64.jpg Ashik's Avatar

    Ashik

    Mac Helper

    Satisfied Customers:

    5282
    7+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
  • http://ww2.justanswer.com/uploads/DP/dpean/2012-6-6_172828_avatorme1.64x64.JPG Daniel's Avatar

    Daniel

    Mac Genius

    Satisfied Customers:

    4670
    Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.
  • http://ww2.justanswer.com/uploads/VI/vinodvmenon2005/1.64x64.jpg Vinod Menon's Avatar

    Vinod Menon

    Support Specialist

    Satisfied Customers:

    2068
    worked as a Tech support Associate for Apple products
  • http://ww2.justanswer.com/uploads/BE/beboo/2011-1-14_201648_n5063313142021801763.64x64.jpg Brandon M.'s Avatar

    Brandon M.

    Mac Support Specialist

    Satisfied Customers:

    1501
    10+ Years Mac Support as contractor and currently an IT Manager for law firm
  • http://ww2.justanswer.com/uploads/MA/MacDruid/IMG_0232.64x64.JPG John T. F.'s Avatar

    John T. F.

    Mac Druid

    Satisfied Customers:

    1408
    20+ years in the computer/Mac industry
  • http://ww2.justanswer.com/uploads/MA/MacHelpdesk/1d2d506.64x64.jpg David's Avatar

    David

    Mac Support Specialist

    Satisfied Customers:

    1236
    BSc, H.Dip, Apple Certified