Hello, my name is Dan.
Hi there. Just got my new Ipad
Do you have the current version of iTunes for Windows Vista?
My itunes does NOT recognize it
Yes. I have downloaded 9.2 today
Do you have any trouble opening iTunes?
synchs fine with my ipod...
Okay, this is what I suggest you do. Disconnect your iPod from your computer, close iTunes and then re-open iTunes. After it is up and running then plug in your iPad. Do that and let me know the results.
Nope. still doesn't recognize it
made the little "chime" when I plugged it in...
but doesn't show up..
So now what?
I am thinking, and looking at my notes.
( i am far too exicited about this ipad...)
Okay, now it says " ITunes could not connect to this iPhone because on unknown error occured ( 0xE800006B)
Okay, here's what I want to do. Shut the I tag completely off I holding down the top button and pushing the home button until the red slider appears. Then slide to off leave it for a few seconds and then power it back on by pushing down the top button.
This in effect resets it.
You may also want to restart your computer. Then try opening iTunes and then plugging in the iPad.
Let me know what happens please.
okay...it said to try restore
so I did that...
and it seems to be downloading something to the iPad
Yes, that is normal. ITunes 9.2.2 was released after the iPad, and the iPhone OS 4.0 was released yesterday. So probably you are getting some updates. I'm also assuming by your last that iTunes and the iPad are now friends.
Things are being restored...
RATS! Closed both down. Restarted i Tunes and Ipad. Rehooked. Same error message came again...
turned computer off and restarted it, restatrted itunes and ipad. Nope...
still does not recognize the ipad...
it seemed to recognize it after the first time I turned ipad off and on. Then restored it, it downloaded software and firmware. Now doesn't recognize it at all
I tunes isn't interacting with windows! That is what it says.
do I need to do something with windows?
still NOT working
said there was a problem with itunes interacting with windows
Yes, I'm here
Ok, then you need to uninstall iTunes and reinstall it. As per these instructions.
By removing iTunes you will not lose songs imported from CDs or as iTunes store purchases.
To remove iTunes do these in the following order.
1. Quit iTunes
2. From the start menu, click Control Panel.
3. In Control Panel, click Uninstall a program. The Programs and Features Control Panel opens.
Alternately, in classic panel of control panel click programs and features.
5. When asked if you would like to remove iTunes, click yes.
6. After the uninstallation is complete, do not restart your computer if you are prompted to.
7. If other program entries were listed for iTunes in programs and features remove those as well.
8. in programs and features, also remove any iPod updater application that are listed in the same fashion as you remove iTunes.
The next thing is QuickTime.
Quit QuickTime Player.From the Start menu, click Control Panel.In Control Panel, click Uninstall a program. The Programs and Features control panel opens.Alternately, in Classic Panel of Control Panel, click Programs and Features.Select QuickTime from the list of currently installed programs, then click Uninstall.When asked if you would like to remove QuickTime, click Yes.After the uninstallation is complete, do not restart your computer if you are prompted to.If other program entries were listed for QuickTime Programs and Features remove those as well.
And then Apple software update.
Quit Apple Software Update.From the Start menu, click Control Panel.In Control Panel, click Uninstall a program. The Programs and Features control panel opens.Alternately, in Classic Panel of Control Panel, click Programs and Features.Select Apple Software Update from the list of currently installed programs, then click Uninstall.When asked if you would like to remove Apple Software Update, click Yes.After the uninstallation is complete, do not restart your computer if you are prompted to.If other program entries were listed for Apple Software Update in Programs and Features remove those as well.
Now go to apple.com/iTunes, download and install. After you finish that let me know please.
I have my fingers crossed.
itunes comes up and then freezes
doesn't recognize ipad
says problem is AppHnag B1
Take a look at that website and see if any of it is useful, I can clarify points if you would like. I am not just going websites at you but I'm trying to get a good handle on the problem.
Trying to get itunes itself to run without ipad. Just a sec..
Is that the error code that it told you?
on the pulldown menu when Itunes froze
in a box
On that website that I gave you are the complete instructions for completely removing all of the Apple software from your system and reinstalling it. I could type it all out but I think you will find it easier to follow on the site.
thanks trying uninstalling again
This time for sure
still uninstalling, went to apple site as recommended
Make sure it is all uninstalled before proceeding.
NOPE. Did it all over again and again got an error AppHangB1
whatever that is...
even found and got rid of bonjour
also got rid of safari
I think you have an underlying problem that is causing this issue. So I am going to give you to a Windows 7 expert. I am not that expert. So please be patient because it may be a little while.
Well, I checked AppHangB1
what I found suggested malware, and to run antivirus
so I did
still no good
hard to know if this is IE, explorer.exe or apple
I have sent you to another expert.
Hi I am one of the other experts here on just answer.com
I see you are running Vista there are a few things we can try.
First please click here on this page is a link to a utility in windows that can remove programs as long as the windows installer has access to them.
Once you install this
Click Start > Click All Programs > Click on the program Windows Installer Cleaner Utility
You should the be given a list of programs this can remove please check all Apple programs that appear ie Quick Time, Mobile Device, Itunes
Once this has successfully removed
Go into Internet Explorer Go to Tools go to internet options Click Reset in the window that comes up hit reset again to reset your settings this should clear up the AppHang error.
Now once this is done do a reboot/restart your computer.
When the computer comes back up click start/windows icon on taskbar
then in the command prompt type in : SFC /SCANNOW
there is a space after the SFC hit enter let it run through the verification process this can take some time
This Scan should check for errors in the windows file system.
After this scan is done and it fixes errors do another restart.
When the computer comes back up go download a fresh install from apples website and run the install
Please let me know if you have any questions