I have a box in the middle of my desk top screen that won't go away no matter what I do. (computer is 27 inch imac gift from my children)There was an adobe box with a wrench in it in the dock. I hit on it and got this awful box. It says in it "Repair Setup" "Adobe Reader has detected that there are missing components that require repair" etc(Then a checked box) and "Adobe PDFViewer Safari PLugin" "View, fill-in and collaborate on Adobe PdFs within Safari Cancel Continue"(Nothing responds to anything and I can't get rid of this box.) PLease help me.
Computer OS: Mac OS X
Turning off computer and turning back on,
Trying to drag it. Won't move.
Hitting on the check, on the cancel, and on the continue. No response whatsoever.
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Hello, my name is Dan.
The first thing we need to do is to remove that item from automatically starting up when you boot your Mac.
To do that, open System Preferences/Accounts and then click once on your name in the list on the left, even if you are the only one in the list.
Then click where it says Login Items, in the resulting window there should be an item called Adobe with something following it.
If there is nothing there that has anything to do with Adobe, then please tell me what is in the list.
Another thing you can do, that will turn that off, is to hold down the option and command keys and then press the escape key. This will open the force quit window, click on the Adobe repair application and then click force quit. This will get it off of your screen and then we can figure out how to get rid of it altogether.
Good morning, I am sorry that I missed you last night. I had signed off probably 15 minutes before you got back to me.
You found the force quit okay, and the command key is the one with the Apple or the Cloverleaf on it.
Yes the Adobe air is the problem. You do not need Adobe to read PDFs, you have a very nice application called Preview that will do many things with PDFs including editing.
To remove or uninstall the Adobe air opened your application's window and drag it to the trash, anything that has anything to do with Adobe air trash it, it will continue to cause problems if you do not.
Adobe recommends this method to remove Adobe air, double-click on the hard drive icon in the upper right corner of your desktop, double-click Applications and locate the Utilities folder. Inside of that folder will be the Adobe Air Uninstaller. Let that do the work.
After that's done then restart and see if it gets better. And let me know please.
Okay, now we are going to get drastic. In the upper right-hand corner is a thing that looks like a magnifying glass called Spotlight. In the text field type in Adobe, it will list everything it finds. And it will take you to each one if you click on it. Do that and see if you can find anything to do with Adobe air are this Adobe reader. I suggest trashing everything that you do find and then restarting again. If you need to we can reinstall certain Adobe products.
That was a good idea, did it work? To get the hard drive icon on your desktop is fairly easy,
You can stop the second one, it is redundant anyway. Just let it complete the task and see what happens.
I cannot call you, this is our only means of communication, other than a standard question-and-answer which is done via e-mail and even that is not direct. Simply bookmark this site and you can return right back to it.
At this point, I think it is time to reinstall the operating system. Adobe has things damaged enough is going to be impossible to unravel.
Since you have a brand-new 27 inch iMac you have Snow Leopard running on it. That makes it easy to do this. Find the installation disc and insert it, then restart the iMac and hold down the letter C, only that no other keys. You may want to bookmark this site first, that way you can return to this if you have any other problems.
It will boot from the installation DVD and from there just follow the on-screen prompts. It will reinstall your operating system and keep all of your data and network settings intact so that nothing is lost but everything returns to normal. You will have to do some updates probably from Apple, that will bring things back up to speed. I recommend shying away from Adobe. All the software that you need to read PDFs and other things of that nature is already on your Mac.
Let me know what you think.
That is an easy fix, and the menubar with Safari open click on View and select customize toolbar. It will look like this.
Then you can customize what you see in the toolbar, pretty much anything you like.
Try that let me know.
You simply drag it to the position it should be in or where it used to be. You can drag the default set to where the toolbar is on the top of the Safari window.
Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.