How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Brandon M. Your Own Question

Brandon M.
Brandon M., Mac Support Specialist
Category: Mac
Satisfied Customers: 6976
Experience:  10+ Years Mac Support as contractor and currently an IT Manager for law firm
12024030
Type Your Mac Question Here...
Brandon M. is online now
A new question is answered every 9 seconds

Ok I was putting in my DVD and when the player shows up and

Resolved Question:

Ok I was putting in my DVD and when the player shows up and when I click on the episode I want to watch it takes a long time to upload and then later it starts saying there's dust or scratches but last I check there were any and then it shut itself off. I mean the others seem to work fine except for a couple DVD, what's wrong with them
Submitted: 4 years ago.
Category: Mac
Expert:  Brandon M. replied 4 years ago.
Hi there,

Try using a different program to view the DVD as a test. Please download and install VLC player from the site below. After it is copied over, run it and use File > Open Disc and choose your DVD. See if you can reproduce the issues within VLC.

http://www.videolan.org

Let me know how it goes.

Best Regards,
Brandon
Customer: replied 4 years ago.
Well I download it but now the VLC is saying that it won't work with my version of mac, mine is a 10.4.11 and so what am I to do, should I go have my laptop be taken in for a look and see if something's wrong?
Expert:  Brandon M. replied 4 years ago.
You downloaded the one for 10.5, thats all. Go to this page and scroll down until you see the version for 10.4. Download that one.

http://www.videolan.org/vlc/download-macosx.html

This is just a test to see if it's software or hardware. If you are able to reproduce the problem with VLC, it's a hardware issue and would recommend that you have your laptop looked at by Apple or an Authorized Service Center. If you are not able to reproduce the problem, then it's the DVD Player app that is the problem and you can either continue to use VLC or reinstall your system to replace the DVD Player app.

Hope this helps!

Best Regards,
Brandon
Customer: replied 4 years ago.
Thanks I download the version and I think you might be right about the DVD player app being the prob, but how do I reinstall my system and replace it, was it on the CD pack it came with, I don't remember, is there a sight to look for it.
Expert:  Brandon M. replied 4 years ago.
You'll need the discs that either came with the system or you purchased to upgrade with. What we will do is called "Archive and Install." It will replace only system files and applications but will not touch any user-installed applications or any of your data. Do you have your original Mac OS X discs or 10.4 discs?

Let me know.

Best Regards,
Brandon
Customer: replied 4 years ago.
Do I have to install both disc because I have two and I guess take this steps with me one at a time, I'm kinda slow at this stuff.
Expert:  Brandon M. replied 4 years ago.
For this to work properly, please follow my instructions very carefully.

  1. Start up from your Mac OS X Install Disc 1 or Install DVD. If you have different versions of Mac OS X Installer discs (for example, if your computer came with version 10.3 and you later purchased and installed version 10.4), start from the disc that most closely matches the installed Mac OS X version. Usually, that's the latest (newer) version.

    Usually, you can start from the disc by putting it in your computer, restarting, and holding the C key.
  2. Select your language. The Welcome to the Mac OS X Installer window appears.
  3. Click Continue. The Important Information window appears.
  4. After reading or printing the information, click Continue. The Software License Agreement window appears.
  5. After reading or printing the information, click Continue.
  6. An agreement sheet appears. If you agree with the license agreement, click Agree. The Select a Destination window appears.
  7. Click the volume that you wish to install to.
  8. Click Options. The installation options sheet appears.
  9. Select Archive and Install.
  10. Select the volume which already has Mac OS X installed.
  11. You should also select Preserve Users and Network Settings, to preserve network and Home directory settings.
  12. Click OK.
  13. Click Continue to begin the installation.

After the installation is complete and the computer restarts, please immediately use the Apple menu, choose Software Update and install any available updates. This will make sure you are protected from any vulnerabilities in the base system install. After you have run all available updates (you may need to run it more than once), try to reproduce the problem with the DVD Player app.

Let me know how this goes!

Best Regards,
Brandon
Customer: replied 4 years ago.
Ok I reinstalled it but now my mac is saying it's a 10.4.8, how did it downgrade itself, what did I do wrong?!
Expert:  Brandon M. replied 4 years ago.
You need to run Software Update from the Apple menu to update yourself to the latest version (10.4.11, I believe).
Brandon M., Mac Support Specialist
Category: Mac
Satisfied Customers: 6976
Experience: 10+ Years Mac Support as contractor and currently an IT Manager for law firm
Brandon M. and 3 other Mac Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
< Last | Next >
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
  • The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you! Frank Canada
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
 
 
 

Meet The Experts:

 
 
 
  • Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
< Last | Next >
  • http://ww2.justanswer.com/uploads/macthelife/2009-10-20_1899_mikesebaharsquare64.jpg Mike's Avatar

    Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
  • http://ww2.justanswer.com/uploads/AS/ashiknasameen/2012-5-15_141836_final2.64x64.jpg Ashik's Avatar

    Ashik

    Mac Helper

    Satisfied Customers:

    5282
    7+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
  • http://ww2.justanswer.com/uploads/DP/dpean/2012-6-6_172828_avatorme1.64x64.JPG Daniel's Avatar

    Daniel

    Mac Genius

    Satisfied Customers:

    4670
    Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.
  • http://ww2.justanswer.com/uploads/VI/vinodvmenon2005/1.64x64.jpg Vinod Menon's Avatar

    Vinod Menon

    Support Specialist

    Satisfied Customers:

    2068
    worked as a Tech support Associate for Apple products
  • http://ww2.justanswer.com/uploads/BE/beboo/2011-1-14_201648_n5063313142021801763.64x64.jpg Brandon M.'s Avatar

    Brandon M.

    Mac Support Specialist

    Satisfied Customers:

    1501
    10+ Years Mac Support as contractor and currently an IT Manager for law firm
  • http://ww2.justanswer.com/uploads/MA/MacDruid/IMG_0232.64x64.JPG John T. F.'s Avatar

    John T. F.

    Mac Druid

    Satisfied Customers:

    1408
    20+ years in the computer/Mac industry
  • http://ww2.justanswer.com/uploads/MA/MacHelpdesk/1d2d506.64x64.jpg David's Avatar

    David

    Mac Support Specialist

    Satisfied Customers:

    1236
    BSc, H.Dip, Apple Certified