Ok, here's what happened. I created a Test user account with admin. I first checked to see if iTunes showed up in All Programs list, which it did. I was curious so I tried opening it up and it opened with no problems except that my full library (900 songs) did not appear. I then proceeded to download a new version of iTunes and Quicktime which is now complete. What I couldnt find out was how to make sure what I just downloaded was available to all users. When I first created the account I didnt notice an option or setting to make it accessible to all users. However, since iTunes showed up in the new account I'm assuming that setting is already in place??
I rebooted my PC. Logged into my normal profile, tried opening iTunes and got the same error messege.
Now a question about user profiles/accounts. In the registry files, most say this:
C:\documents and settings\Owner\My Documents\My Music
...But my profile name is XXXXX XXXXX this matter? Should I have my profile name in place of Owner??
Well, I downloaded the new version of iTunes in the new profile. When I logged back into my normal user profile I got the same error ( iTunes app could not be opened. An unknown error occurred. (-50)) when I tried opening iTunes. At a loss here.
yes its all installed both iTunes and Quicktime on the new user profile. I'll try the link....
yes, that is the same article I came across before I found you. When I go to try the first step in deleting iTunes from Add/Remove Programs, I get this error messege: could not access network location %USERPROFILE%\Application Data\.
I'm back, I checked out the link and was wondering, since I cant seem to install anything on the profile with all the trouble, should I follow the directions from the link with my "Test" profile since I was able to open iTunes in there? For instance the first step is to download iTunes and Quicktime, which was successful already with my new profile, then to download Windows Installer Cleanup.
When I was in my normal profile, I tried to download Windows Installer Cleanup, the download worked but when I started to run the app, I got an error messege: Error 1606. Could not access network location %USERPROFILE%\Application Data\.
Which is why I was asking if I should try that in my "Test" profile.....
Hey Mike, I came to a positive solution with my problem and thought you should know how I handled it to maybe help others in the future.
I really couldnt have done this without you first telling me to creat a new user profile, so hats off to you, but after I created a new user, I moved my iTunes folder which had all of the raw Mp4 files into "Shared Documents". I then moved all other files and folders I wanted to keep from my "bad" user profile into Shared as well. Once all that was complete I opened the new user profile, went into Shared Docs and moved everything into the new user My Documents Folder. The only other thing I had to do was open iTunes, select File, select Add Folder to Library and import each folder for each Band/Artist and everything works great.
So we still cant explain what the root cause to the problem was, but at least this may provide an easy pain free solution. Something must have corrupted only the registry files for my old user profile. Once everything was switched over its like it never even happened.
Thanks again for all your help and you can expect payment after your final answer.