How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Freddy M. Your Own Question

Freddy M.
Freddy M., Computer Technician
Category: Mac
Satisfied Customers: 18398
Experience:  Years of experience in the IT field
Type Your Mac Question Here...
Freddy M. is online now
A new question is answered every 9 seconds

I cant get my cannon MP480 to scan documents anymore. What

Resolved Question:

I can't get my cannon MP480 to scan documents anymore. What can I do?
Submitted: 6 years ago.
Category: Mac
Expert:  Freddy M. replied 6 years ago.
Please bookmark or favorite this page so you can get back to me.
Uninstall the printer from your mac.
Then disconnect the cable connecting it to the mac.
(if using a cable if not skip any cable steps)
Restart the computer and reinstall the machine.
Only connect the usb cable when the mac asks you to or when the installation is finished.
Do not test the machine yet instead restart the computer again and then test it.


Please click "Accept” so I am paid for my time. I am only paid if you click “Accept”.

If my answer did not work please let me know instead of giving negative feedback.

A Bonus and Positive Feed Back are appreciated.

Freddy M. and other Mac Specialists are ready to help you
Customer: replied 6 years ago.
Now I can't find the printer on my computer to uninstall it. The icon seems to be missing.
Expert:  Freddy M. replied 6 years ago.
If it is not there skip that step and go to the next one
Customer: replied 6 years ago.
I reinstalled the soft ware and followed the instructions to scan and I still cannot scan
Expert:  Freddy M. replied 6 years ago.
what happens when you try to scan? If you get an error what is the exact error message?
Customer: replied 6 years ago.
There is no error message. It says "preparing" and then nothing happens.
Expert:  Freddy M. replied 6 years ago.
does it print ok?
Customer: replied 6 years ago.
Yes, it prints fine.
Expert:  Freddy M. replied 6 years ago.
If you make a copy does it come out ok as well or is it slow?
Customer: replied 6 years ago.
It comes out fine. I think I just fixed the problem. I went to MP Navigator EX and was able to click on scan there and I successfully scanned the document. I just don't understand why I cant scan it from my printer's scan button any more. I've always been able to do this. Any thoughts?
Expert:  Freddy M. replied 6 years ago.
It can happen if the mac is having trouble communicating with the printer. It can happen due to a cable starting to fail it can also happ[en due to something like a firewall blocking it.