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Hello, my name is Dan.
What you need is some maintenance. There are three things I want you to do.
The first one is to reset the PRAM, restart then press and hold these 4 keys down, 'Option', 'Command(Apple)', 'R' and 'P' keys, keep them down until you hear 4 startup chimes then let go.
This resets all of the system busses, USB, Optical drive, Firewire, display etc.
Please make sure that you hear 4 startup chimes.
The second thing I want you to do is called a Safe Boot.
For a Safe Boot Restart, and before the First Chime Press and Hold the 'Shift' Key, until You See the Apple Logo and the Spinning Gear Appear, Then Let Go.
When You Reach the Login Screen, It Will Say in Red on the Login Window SafeBoot, Login and Give It a Few More Minutes to Finish Loading.
This will take considerably longer to boot that what you are used to. Please give it the time it wants it could take as long as 20 minutes.
The third thing I want you to do is to Repair Permissions, do this with Disk Utility found in Applications/Utilities, it will look like this.
You can find this using spotlight. This is the magnifying glass looking thing in the upper right corner of your screen.
After that finishes then you can quit Disk Utility, and restart. Now things should be back to normal the way they should be.
Please let me know.
Customer: Dan--I am a toddler on the computer, well,maybe kindergarten, by now. Your directions area little complicated for me. I will have to read them several times and I do have questions. But I do not have the time at the moment to give this my undivided attention. Have printed the instructions. When I can sit here and concentrate, I will send you my questions before I start so I am clear about the procedure. P
Okay, that is fine. I will happily clarify and answer any concerns. So you let me know when you want to begin.
Customer: Here are my questions. You who work with computers all the time don't know the elemental steps someone like me needs. Please be patient if my questions are basic.
Customer: 1. Is the computer black screen OFF when I begin?
Customer: 2When I press restart(the ON button) do I immediately press and hold 4 keys or wait until it is fully on?
Daniel : Yes, you need to go to the Apple menu in the far upper left corner, from that drop-down menu select Restart. Then as soon as the screen goes black press and hold those keys, wait for four startup chimes before letting go.
Customer: The second step is very confusing to me.
Daniel : If you have a wireless keyboard then immediately after the first chime press and hold those four keys.
Daniel : The second step is very similar to the first step, restart from the Apple menu and then hold down the 'Shift' key. And follow instructions from that point.
Customer: Is the second thing you want me to do AFTER I hold down the four keys and hear the four chimes?
Customer: When I reach the LOGIN screen, will it ask my email address(that is my user name, isn't it?) and my password?
Customer: When I press the spotlight the utility disk page comes up. What do I click on this page to get to the Repair Permissions page?
Customer: When I get to the Repair Permissions you have 1 and 2 in red and also FIRST AID red arrowed. Do a click first aid before 1 & 2? I have a 10.5.8 version and a wireless macbook.
Daniel : It will ask for your username and password, yes. The very top hit will be Disk Utility. That is what you should type into the text field of Spotlight.
Daniel : It doesn't matter which order you click on them as long as the one that says Repair Permissions is last.