How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Alan_Ramos Your Own Question

Alan_Ramos
Alan_Ramos, Mac Genius
Category: Mac
Satisfied Customers: 14
Experience:  Apple ACMT Certified and GSX enabled - 19+ years experience.
35527581
Type Your Mac Question Here...
Alan_Ramos is online now
A new question is answered every 9 seconds

I have a notice on my computer stating that it is infected

Resolved Question:

I have a notice on my computer stating that it is infected with numerous viruses (the Microsoft for Mac software) requiring me to purchased a patch using my credit card. The address used is www.updatezp.org. Is this legitimate and initiated by Mac? Help. Thanks, Mary
Submitted: 4 years ago.
Category: Mac
Expert:  Alan_Ramos replied 4 years ago.
Good day,



It would appear this is not a legitimate site. McAfee and aVast! both detect an automatic download attempt and list this as a threat.


Specific type of attack: JS:FakeAV-EC (trojan)



Legitimate updates from Apple or Microsoft are handled either through their own supplied updaters for OS X or Office or found on their websites only. Do not trust any other supplier for updates.



Do you have Anti-Virus software for your computer now?







Customer: replied 4 years ago.
I have only what came with my Mac when I bought it last year. My understanding is that nothing further is needed and that Macs are much safer to use than pcs.
Expert:  Alan_Ramos replied 4 years ago.
Mary,


While Macs have enjoyed relative safety over the years we still need to be wary of malicious software or trojan horse type applications or scripts.


I encourage you to consider protecting yourself with some sort of anti-virus protection before you find out damage is done rather than after.



While not so easily susceptible you are still very capable of spreading infection through Microsoft files using macros (a la Office 2004 etc).





Customer: replied 4 years ago.
This event occurred after I inadvertently left Skype open; the alert came from Skype. Does that change the picture at all?
Expert:  Alan_Ramos replied 4 years ago.
If since rebooted or you've quit all open applications, so they're not showing as active on your dock, and you get popups then I would be concerned.


If you get anonymous Personal Messages with information like this then I wouldn't worry about it too much as nothing has been done to install without your password.


If you visited the website and was asked to supply your credentials then an attempt was made to install something- a scan of your system would be worthwhile. While quite rare it is possible.


Normally these attacks drop something in your browser's cache or even install or run using Java. PCs are more problematic when running with administrator privileges. The Mac will generally always ask you for your password XXXXX system changes (anything affecting the root folders in your hard drive like: Applications, Library, System, Users (but not within individual user folders) are accepted and made.


Did you supply any credentials after seeing this message and if so did you supply them?







Customer: replied 4 years ago.
I clicked on the link they provided and started to fill out the form for the patch before I realized I had no idea who I was about to provide this information to. I stopped then and contacted you. That's all that I have done.
Expert:  Alan_Ramos replied 4 years ago.
Excellent.


Continue to be suspicious about things like this- the Mac community will be targeted more and more as we become more widely used. You did well to pay attention to your red flags here. And likely avoided some rather nasty charges to your card or worse, your identity.


Consider using antivirus suites that offer anti-phishing protection such as:


http://www.symantec.com/norton/macintosh/antivirus



http://www.avast.com/mac-edition (my personal favorite)



http://www.intego.com/virusbarrier/home.asp (many use this)



My experience with McAfee for Mac is that it is good for anti-virus but doesn't offer as robust an interface to help with web threats by offering explanations etc.. But its also available. Good luck!











Alan_Ramos, Mac Genius
Category: Mac
Satisfied Customers: 14
Experience: Apple ACMT Certified and GSX enabled - 19+ years experience.
Alan_Ramos and 7 other Mac Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
< Last | Next >
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
  • The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you! Frank Canada
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
 
 
 

Meet The Experts:

 
 
 
  • Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
< Last | Next >
  • http://ww2.justanswer.com/uploads/macthelife/2009-10-20_1899_mikesebaharsquare64.jpg Mike's Avatar

    Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
  • http://ww2.justanswer.com/uploads/AS/ashiknasameen/2012-5-15_141836_final2.64x64.jpg Ashik's Avatar

    Ashik

    Mac Helper

    Satisfied Customers:

    5282
    7+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
  • http://ww2.justanswer.com/uploads/DP/dpean/2012-6-6_172828_avatorme1.64x64.JPG Daniel's Avatar

    Daniel

    Mac Genius

    Satisfied Customers:

    4670
    Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.
  • http://ww2.justanswer.com/uploads/VI/vinodvmenon2005/1.64x64.jpg Vinod Menon's Avatar

    Vinod Menon

    Support Specialist

    Satisfied Customers:

    2068
    worked as a Tech support Associate for Apple products
  • http://ww2.justanswer.com/uploads/BE/beboo/2011-1-14_201648_n5063313142021801763.64x64.jpg Brandon M.'s Avatar

    Brandon M.

    Mac Support Specialist

    Satisfied Customers:

    1501
    10+ Years Mac Support as contractor and currently an IT Manager for law firm
  • http://ww2.justanswer.com/uploads/MA/MacDruid/IMG_0232.64x64.JPG John T. F.'s Avatar

    John T. F.

    Mac Druid

    Satisfied Customers:

    1408
    20+ years in the computer/Mac industry
  • http://ww2.justanswer.com/uploads/MA/MacHelpdesk/1d2d506.64x64.jpg David's Avatar

    David

    Mac Support Specialist

    Satisfied Customers:

    1236
    BSc, H.Dip, Apple Certified