How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Jesse Your Own Question

Jesse
Jesse, Mac Support Specialist
Category: Mac
Satisfied Customers: 2287
Experience:  Life-long Apple Geek & Power User, 10+Years Apple Experience
27955634
Type Your Mac Question Here...
Jesse is online now
A new question is answered every 9 seconds

I have had itunes for sometime now. My computer crashed about

Resolved Question:

I have had itunes for sometime now. My computer crashed about a year ago and I had to open another account or at least thats what I did. Now when I try to download tunes that I purchased, (3,500) in all. It tells me that since this is another account that it can erase and sync. Which I take that it would erase all the (3,500) songs I have on my ipod. Or it says I can Transfer Purchases, it that saying that I would transfer my purchases on my ipod to itunes, then I would transfer all (another 40 songs) back to my ipod, where I would have all (3,540) tunes. My son told me that he had heard of some people that lost all their tunes by trying to put the tunes from the ipod back on itunes. Please let me know - Sincerely, XXXXX
Submitted: 4 years ago.
Category: Mac
Expert:  Jesse replied 4 years ago.
Hello, and welcome to JustAnswer.com!

My name is XXXXX XXXXX I'm here to help.

The Transfer Purchases option only applies to music purchased in the iTunes store. Any other media that was imported either from CD's or another source, can't be directly imported into iTunes. Unless you're sure that all your music was purchased in the iTunes store, don't use that option.

You can use a program like SharePod (get it here) to transfer anything from your iPod, into iTunes without fear of losing it. So make sure that you use that program before using the Transfer Purchases option if you have media not from the iTunes Store.

Let me know if that doesn't solve the problem, or if there's anything else I can assist you with.
Customer: replied 4 years ago.
Jesse,

I think I need to explain my problem a little more. I transferred about 3,000 songs from albums I've had since 1971. Then I bought about 100 songs from Itunes. All songs have been able to transfer to my ipod. But a year ago, my computer crashed. I was upset because I lost my music on itunes library. I would like to take the songs on my ipod and put them back on my itunes so I can listen to them on my computer upstairs in my art room. But my son and I have tried to transfer them back from the ipod to itunes and my son told me that he was afraid that I might loose all the songs if I were to do that.

The other problem I have is that when my computer crashed my daughter told me to start using gmail instead of outlook and she set up a gmail address which I had to make a new address for itunes. I guess I wasn't thinking that made me have (two) accounts.
So yesterday when I tried to send about 50 songs on this new computer they didn't transfer to my ipod, itunes stated by since I had two accounts, I could erase and then sync or I could transfer purchases. Either of these statements made me think that it might not be safe, I don't want to loose the 3,100 songs from 1971 - 2010 on my ipod. Is there a solution? Also, I have a Dell with microsoft - not a Mac.

Thank you,

Marcia
Expert:  Jesse replied 4 years ago.
The program I mentioned (Senuti), bypasses iTunes, and allows you to import songs you otherwise would not be able to. Use that, and you can put all your music, regardless of what name you purchased it under, or if it came from CD's, into iTunes on the computer.

iTunes doesn't normally allow this, which is why someone made this program.
Jesse, Mac Support Specialist
Category: Mac
Satisfied Customers: 2287
Experience: Life-long Apple Geek & Power User, 10+Years Apple Experience
Jesse and 2 other Mac Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
< Last | Next >
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
  • The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you! Frank Canada
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
 
 
 

Meet The Experts:

 
 
 
  • Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
< Last | Next >
  • http://ww2.justanswer.com/uploads/macthelife/2009-10-20_1899_mikesebaharsquare64.jpg Mike's Avatar

    Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
  • http://ww2.justanswer.com/uploads/AS/ashiknasameen/2012-5-15_141836_final2.64x64.jpg Ashik's Avatar

    Ashik

    Mac Helper

    Satisfied Customers:

    5282
    7+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
  • http://ww2.justanswer.com/uploads/DP/dpean/2012-6-6_172828_avatorme1.64x64.JPG Daniel's Avatar

    Daniel

    Mac Genius

    Satisfied Customers:

    4670
    Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.
  • http://ww2.justanswer.com/uploads/VI/vinodvmenon2005/1.64x64.jpg Vinod Menon's Avatar

    Vinod Menon

    Support Specialist

    Satisfied Customers:

    2068
    worked as a Tech support Associate for Apple products
  • http://ww2.justanswer.com/uploads/BE/beboo/2011-1-14_201648_n5063313142021801763.64x64.jpg Brandon M.'s Avatar

    Brandon M.

    Mac Support Specialist

    Satisfied Customers:

    1501
    10+ Years Mac Support as contractor and currently an IT Manager for law firm
  • http://ww2.justanswer.com/uploads/MA/MacDruid/IMG_0232.64x64.JPG John T. F.'s Avatar

    John T. F.

    Mac Druid

    Satisfied Customers:

    1408
    20+ years in the computer/Mac industry
  • http://ww2.justanswer.com/uploads/MA/MacHelpdesk/1d2d506.64x64.jpg David's Avatar

    David

    Mac Support Specialist

    Satisfied Customers:

    1236
    BSc, H.Dip, Apple Certified
 
 
 

Related Mac Questions