How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Daniel Your Own Question

Daniel
Daniel, Mac Genius
Category: Mac
Satisfied Customers: 4754
Experience:  Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.
19098653
Type Your Mac Question Here...
Daniel is online now
A new question is answered every 9 seconds

I have a Mac G4 1Ghz PowerPC titanium Powerbook running OS

Resolved Question:

I have a Mac G4 1Ghz PowerPC titanium Powerbook running OS 10.5. I have a 1.5Tb iomega external drive (firewire) that keeps giving me fits. I have been using it to store my music and video files and I have a copy of my previous files from a crashed internal drive. Most of the time, I can force my drive to make my files available by repairing permissions on my internal drive. What's going on?
Submitted: 4 years ago.
Category: Mac
Expert:  Daniel replied 4 years ago.
Hello, my name is Dan.
Can you tell me what the format of the 1.5 TB drive is?

Customer: replied 4 years ago.
Journaled extended
Expert:  Daniel replied 4 years ago.
Okay, I suggest, if you have a copy, using Disk Warrior on both your internal and the 1 1/2 TB.
If you do not have Disk Warrior, you can get it here DiskWarrior 4.
I know it is expensive but it is worth every penny, it will rebuild your directories among other things.
It is my favorite utility.
In the meantime I suggest a SafeBoot, do this by holding down the 'Shift' key until you see the Apple logo and the spinning gear. This runs repair routines that sometimes are neglected, it will take considerably longer to load than normal.
Once you reach the login screen it should say in red SafeBoot, login and give it a few more minutes.
Try accessing the external drive and see how it behaves.
Now restart normally, things should be pretty much normal.
While this might do the trick for now I still recommend Disk Warrior.
Let me know.
Customer: replied 4 years ago.
It was suggested that I copy the contents of the drive to a temporary space on another drive , put a partition on this drive then put everything back on. Can the lack of an initial partition cause problems like I have been experiencing?
Expert:  Daniel replied 4 years ago.
Your PowerBook is fairly old in computer years, it should not have a problem using that size drive but splitting it into thirds may be a good idea, I don't see any reason not to.
I think that will be more your personal preference than anything else.
I have never heard of the situation other than the early G3's having an issue with larger drives.
How did the SafeBoot work? Did it help? I know it can't hurt.

Customer: replied 4 years ago.
I am unable to use my hands. I have a spinal cord injury . I will try it when I can. I mounted the drive directly to the root instead of selecting 1 when it asked how I wanted to partition the drive. I left the partitioning alone and just gave the entire drive a name.
Expert:  Daniel replied 4 years ago.
I have found a way for you to do this without having to use your hands.
This Apple article explains how.Mac OS X: Starting up in Safe Mode
Another thing you might want to consider is upgrading to an Intel Mac and then getting MacSpeech Dictate.
This is some very good speech recognition software and I use it constantly, you can control your entire computer with it.
Your biggest problem there is that it requires an Intel Mac.
I hope that I have been of some service. God bless.
Customer: replied 4 years ago.
My next computer will be a quad-core iMac with any luck!
Expert:  Daniel replied 4 years ago.
Nice choice. I wish you the best of luck.
Daniel, Mac Genius
Category: Mac
Satisfied Customers: 4754
Experience: Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.
Daniel and 4 other Mac Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
< Last | Next >
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
  • The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you! Frank Canada
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
 
 
 

Meet The Experts:

 
 
 
  • Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
< Last | Next >
  • http://ww2.justanswer.com/uploads/macthelife/2009-10-20_1899_mikesebaharsquare64.jpg Mike's Avatar

    Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
  • http://ww2.justanswer.com/uploads/AS/ashiknasameen/2012-5-15_141836_final2.64x64.jpg Ashik's Avatar

    Ashik

    Mac Helper

    Satisfied Customers:

    5282
    7+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
  • http://ww2.justanswer.com/uploads/DP/dpean/2012-6-6_172828_avatorme1.64x64.JPG Daniel's Avatar

    Daniel

    Mac Genius

    Satisfied Customers:

    4670
    Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.
  • http://ww2.justanswer.com/uploads/VI/vinodvmenon2005/1.64x64.jpg Vinod Menon's Avatar

    Vinod Menon

    Support Specialist

    Satisfied Customers:

    2068
    worked as a Tech support Associate for Apple products
  • http://ww2.justanswer.com/uploads/BE/beboo/2011-1-14_201648_n5063313142021801763.64x64.jpg Brandon M.'s Avatar

    Brandon M.

    Mac Support Specialist

    Satisfied Customers:

    1501
    10+ Years Mac Support as contractor and currently an IT Manager for law firm
  • http://ww2.justanswer.com/uploads/MA/MacDruid/IMG_0232.64x64.JPG John T. F.'s Avatar

    John T. F.

    Mac Druid

    Satisfied Customers:

    1408
    20+ years in the computer/Mac industry
  • http://ww2.justanswer.com/uploads/MA/MacHelpdesk/1d2d506.64x64.jpg David's Avatar

    David

    Mac Support Specialist

    Satisfied Customers:

    1236
    BSc, H.Dip, Apple Certified