My name is XXXXX XXXXX I'd like to help you with your ringtone problem. You said that you had downloaded these ringtones in iTunes. What I would like you to do is please open up iTunes, and in the navigation bar on the left hand side you will see Music, Movies, etc...
In this list will be a category for Ringtones, please click on this and let me know if the ringtones you downloaded appear in this list. If they are there, please play them and make sure they play in iTunes.
Let me know the results and we'll continue from there.
Very interesting...so they do show up in your general library but not under the Ringtone Icon. That is where your issue lies since iTunes is not recognizing these as ringtones they are not being installed on the iPhone as ringtones.
But we can fix this. Please let me know what version of iTunes you are using and then I'll send you some instructions to try so iTunes recognizes these as Ringtones.
Great, then this should not be too hard. I think what you may have done is actually bought a song on iTunes but you need to convert it to a ringtone. I don't think I asked if you were on a Mac or PC, but I'll give you directions for both.
1) Find one of the ringtones that you downloaded in your library.
2) On a Mac Ctrl-Click the ringtone, or on a PC right-click on the ringtone
3) From the menu that appears select "Create Ringtone"
4) You're going to select 30 seconds for use as the Ringtone and then click the buy button
5) Your ringtone should then show up in the Ringtone icon and you'll be able to sync it to your iPhone.
Let me know if you need any further assistance with this matter, and please don't forget to click the green "Accept Button" so that I may be paid for my service if it is resolved. Thanks.
Perhaps you can tell me more about the process you used to purchase these ringtones from the iTunes store.
When you access the iTunes store from a computer it does not allow you to buy ringtones directly, you can purchase a song and then convert it into a ringtone.
You can purchase ringtones directly from your iPhone on the iTunes store and they will download directly into your iPhone. Then when you sync your iPhone it will copy those files to your iTunes.
So I'd like you to tell me more about your purchase process, and also one more thing...if you could please go to one of these ringtones in your iTunes and the right-click on a PC or Ctrl-Click on a Mac and choose "Get Info" from the menu that appears.
A dialog box will appear showing all kinds of information about that file. In the bottom of this dialog box is a section called "Where" which shows you where on your computer that file is stored. At the end of this long chain will be the extension of the file, it should say .m4r Please let me know what extension it says there. Thanks.
I had asked you to perform that process so that I could get more information about what may be causing the ringtones not to sync to your iPhone. There are many reasons why these things can occur and only by getting information and ruling out certain things can I know what is causing your problem.
Please perform the process I asked which is using the Get Info to find the extension for one of those files and let me know what it says. And also please tell me more about how you purchased these ringtones, was it through iTunes on the phone? This way I can better understand what is going on in your computer to help you resolve your issue.