How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Scott, The Computer Man Your Own Ques...

Scott, The Computer Man
Scott, The Computer Man, Mac Support Specialist
Category: Mac
Satisfied Customers: 51
Experience:  Over 15 years providing expert technical support on all Mac computer systems, for major institutions
33891562
Type Your Mac Question Here...
Scott, The Computer Man is online now
A new question is answered every 9 seconds

I downloaded several ringtones from Itunes. I have synced my

Customer Question

I downloaded several ringtones from Itunes. I have synced my I-Phone in the usual way but cannot find the ringtones that I purchased. Please advise. Thanks
Submitted: 4 years ago.
Category: Mac
Expert:  Scott, The Computer Man replied 4 years ago.

Hello,

 

My name is XXXXX XXXXX I'd like to help you with your ringtone problem. You said that you had downloaded these ringtones in iTunes. What I would like you to do is please open up iTunes, and in the navigation bar on the left hand side you will see Music, Movies, etc...

 

In this list will be a category for Ringtones, please click on this and let me know if the ringtones you downloaded appear in this list. If they are there, please play them and make sure they play in iTunes.

 

Let me know the results and we'll continue from there.

 

-Scott

Customer: replied 4 years ago.
They show up and play on the library list but not on the listed Icon that says ringtones.
Expert:  Scott, The Computer Man replied 4 years ago.

Very interesting...so they do show up in your general library but not under the Ringtone Icon. That is where your issue lies since iTunes is not recognizing these as ringtones they are not being installed on the iPhone as ringtones.

 

But we can fix this. Please let me know what version of iTunes you are using and then I'll send you some instructions to try so iTunes recognizes these as Ringtones.

 

-Scott

Customer: replied 4 years ago.
I am using the latest version; version 9
Expert:  Scott, The Computer Man replied 4 years ago.

Great, then this should not be too hard. I think what you may have done is actually bought a song on iTunes but you need to convert it to a ringtone. I don't think I asked if you were on a Mac or PC, but I'll give you directions for both.

 

1) Find one of the ringtones that you downloaded in your library.

2) On a Mac Ctrl-Click the ringtone, or on a PC right-click on the ringtone

3) From the menu that appears select "Create Ringtone"

4) You're going to select 30 seconds for use as the Ringtone and then click the buy button

5) Your ringtone should then show up in the Ringtone icon and you'll be able to sync it to your iPhone.

 

Let me know if you need any further assistance with this matter, and please don't forget to click the green "Accept Button" so that I may be paid for my service if it is resolved. Thanks.

 

-Scott

Customer: replied 4 years ago.
I tried this and there is no create ringtone option when you right click - I have already purchased these as a ringtone-so this is not an acceptable solution-
Expert:  Scott, The Computer Man replied 4 years ago.

Perhaps you can tell me more about the process you used to purchase these ringtones from the iTunes store.

 

When you access the iTunes store from a computer it does not allow you to buy ringtones directly, you can purchase a song and then convert it into a ringtone.

 

You can purchase ringtones directly from your iPhone on the iTunes store and they will download directly into your iPhone. Then when you sync your iPhone it will copy those files to your iTunes.

 

So I'd like you to tell me more about your purchase process, and also one more thing...if you could please go to one of these ringtones in your iTunes and the right-click on a PC or Ctrl-Click on a Mac and choose "Get Info" from the menu that appears.

 

A dialog box will appear showing all kinds of information about that file. In the bottom of this dialog box is a section called "Where" which shows you where on your computer that file is stored. At the end of this long chain will be the extension of the file, it should say .m4r Please let me know what extension it says there. Thanks.

 

-Scott

Customer: replied 4 years ago.
That process has still not allowed me to sync them to my I-phone. This process is one I have alreay tried from a free app that is also available on the WEB.
Expert:  Scott, The Computer Man replied 4 years ago.

I had asked you to perform that process so that I could get more information about what may be causing the ringtones not to sync to your iPhone. There are many reasons why these things can occur and only by getting information and ruling out certain things can I know what is causing your problem.

 

Please perform the process I asked which is using the Get Info to find the extension for one of those files and let me know what it says. And also please tell me more about how you purchased these ringtones, was it through iTunes on the phone? This way I can better understand what is going on in your computer to help you resolve your issue.

 

Thank you.

 

-scott

Customer: replied 4 years ago.
I did the process you described and right clicked, etc to get Info on the ringtone that I purchased- There is no area in any of the drop down boxes that tells me where this file is stored---
Customer: replied 4 years ago.
I looked more closely and it does say that it is stored in C:\Users\Randi\music\tunesmusic\ringtones\01 say.m4r
Expert:  Scott, The Computer Man replied 4 years ago.
Thank you for performing what I asked. This is good, we are getting somewhere. What I'd like you to do is do the get info thing again but this time when the window opens click on the "Options" tab. In there you will see 2 boxes one called "Start Time" and one called "End Time" please give me the times in both of those boxes. Then we'll proceed from there. Thanks. -Scott
Customer: replied 4 years ago.
The start time is 0.00 and the end time is 0.15.405. I am not using a MAC but PC/Windows, just an FYI.
Customer: replied 4 years ago.
The start time is 0.00 and the end time is 0.15.405. I am not using a MAC but PC/Windows, just an FYI. This seems to be more of a wild goose chase than any substantive help with this problem.
Customer: replied 4 years ago.
The start time is 0.00 and the end time is 0.15.405. I am not using a MAC but PC/Windows, just an FYI. This seems to be more of a wild goose chase than any substantive help witht his problem.
Expert:  Scott, The Computer Man replied 4 years ago.
I'm sorry you feel this way all these questions are part of the diagnostic process. I'll opt out so another expert can help you.
Customer: replied 4 years ago.
I will look forward to additional input-

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
< Last | Next >
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
  • The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you! Frank Canada
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
 
 
 

Meet The Experts:

 
 
 
  • Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
< Last | Next >
  • http://ww2.justanswer.com/uploads/macthelife/2009-10-20_1899_mikesebaharsquare64.jpg Mike's Avatar

    Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
  • http://ww2.justanswer.com/uploads/AS/ashiknasameen/2012-5-15_141836_final2.64x64.jpg Ashik's Avatar

    Ashik

    Mac Helper

    Satisfied Customers:

    5282
    7+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
  • http://ww2.justanswer.com/uploads/DP/dpean/2012-6-6_172828_avatorme1.64x64.JPG Daniel's Avatar

    Daniel

    Mac Genius

    Satisfied Customers:

    4670
    Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.
  • http://ww2.justanswer.com/uploads/VI/vinodvmenon2005/1.64x64.jpg Vinod Menon's Avatar

    Vinod Menon

    Support Specialist

    Satisfied Customers:

    2068
    worked as a Tech support Associate for Apple products
  • http://ww2.justanswer.com/uploads/BE/beboo/2011-1-14_201648_n5063313142021801763.64x64.jpg Brandon M.'s Avatar

    Brandon M.

    Mac Support Specialist

    Satisfied Customers:

    1501
    10+ Years Mac Support as contractor and currently an IT Manager for law firm
  • http://ww2.justanswer.com/uploads/MA/MacDruid/IMG_0232.64x64.JPG John T. F.'s Avatar

    John T. F.

    Mac Druid

    Satisfied Customers:

    1408
    20+ years in the computer/Mac industry
  • http://ww2.justanswer.com/uploads/MA/MacHelpdesk/1d2d506.64x64.jpg David's Avatar

    David

    Mac Support Specialist

    Satisfied Customers:

    1236
    BSc, H.Dip, Apple Certified