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Daniel, Mac Genius
Category: Mac
Satisfied Customers: 4770
Experience:  Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.
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sometimes when I get email and I try to open it I get a blank

Resolved Question:

sometimes when I get email and I try to open it I get a blank page that says plain text and if I click on that it is a page of computer style writing. what can I do to help open this mail?
Submitted: 6 years ago.
Category: Mac
Expert:  Daniel replied 6 years ago.
Hello, my name is Dan.
What you are seeing is HTML code which is really hard to read.
The reason you are getting some like this on occasion is a very good question. I get some from time to time that will not open or show me that same kind of nonsense or should have an image and doesn't.
Chances are the provider and your sister are using Windows machines, is that correct? As far as you know at least. You may not know what the provider has but I'll bet your sister uses a Windows machine.
Try right clicking it and where it says open with choose Safari or Firefox because both of those applications understand the HTML code and can display it properly.
Give it a try and let me know.
Customer: replied 6 years ago.
my sister also has an apple. but I will try this.
Expert:  Daniel replied 6 years ago.
Let me know.
Expert:  Daniel replied 6 years ago.
I did find this and it may be what you need to do.
Permanent solution:
Quit Mail
Open Terminal,
Enter "defaults write PreferPlainText -bool FALSE"
Open Mail.

If that doesn't work then do it again and put true at the end.
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