How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Engineer John C. Your Own Question

Engineer John C.
Engineer John C., Computer Engineer & Mac Enthusiast
Category: Mac
Satisfied Customers: 14586
Experience:  I am Computer Science Engineer CompTIA A+ and Cisco certified and have 10 years of experience fixing Macs
23822421
Type Your Mac Question Here...
Engineer John C. is online now
A new question is answered every 9 seconds

I just updated my Itunes to Itunes v9. Now it will not see

Customer Question

I just updated my Itunes to Itunes v9. Now it will not see my Iphone?
Submitted: 6 years ago.
Category: Mac
Expert:  Engineer John C. replied 6 years ago.
Hello, I am John Cappuccio, Computer Science Engineer. I will be happy to help you.

Please disable your antivirus and firewall.

Then restart the computer BUT PLEASE FIRST BOOKMARK THIS PAGE SO YOU CAN COME BACK WITH ME AFTER THE RESTART.

Let me know if you need help to do this.

Thank you

John Cappuccio
Computer Science Engineer

*** 4 IMPORTANT THINGS *** (please read them)

1* Please click the ACCEPT button, so your deposit can be released and I can get paid for my effort.


2* Let me know if the answer doesn't work INSTEAD of leaving negative feedback, so we can still continue troubleshooting the issue.

3* Positive Feedback is very important to us. Please leave me a positive feedback after you are happy with the answer.


4* Any bonus will be greatly appreciated Smile
Customer: replied 6 years ago.
John, thank you for you answer. I telephoned Iphone tech support and the problem is solved. However, your suggestion did not solve the problem. As it turned out, the problem was with the cable, which will be replaced by Apple.

Again, thank you for your suggestion, but please credit back my Visa charge.

Gary Buell