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Ashik
Ashik, Mac Helper
Category: Mac
Satisfied Customers: 6803
Experience:  7+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
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mac help - i need to ask about creative suite my mac keeps

Customer Question

mac help - i need to ask about creative suite
my mac keeps saying its corrupted and to reinstall
do i need to uninstall first and if so will i lose my files?
Submitted: 4 years ago.
Category: Mac
Expert:  Ashik replied 4 years ago.
Hi I am Ashik. I think i can help you

Which version of Creative Suite is this ?
Customer: replied 4 years ago.
standard 2 with gold leaves on front
Expert:  Ashik replied 4 years ago.
Is it Adobe Creative Suite CS2 ?
Customer: replied 4 years ago.
yes
Expert:  Ashik replied 4 years ago.
We can try to reinstall it without uninstalling it first. And No, you won't lose any of your files.

(only click accept after it worked)

Best Regards,
Ashik
Customer: replied 4 years ago.
will it over write the old one? Im not going to accept your answer till i try it ok
Expert:  Ashik replied 4 years ago.
Yes, it overwrite your existing old damaged files with new files, but it won't affect your saved CS2 work files. Only accept after you try it.
Customer: replied 4 years ago.
ashik
ive tried to install and it wont let me. says i must uninstall first
do i have to back up all my artwork?
this is making me very nervous and I cant get to any thing right now.
please help.
Expert:  Ashik replied 4 years ago.
No need to save your artwork, since you're nervous backup it first.

Now follow these steps in here to Manually remove Adobe CS2
Ashik, Mac Helper
Category: Mac
Satisfied Customers: 6803
Experience: 7+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
Ashik and 4 other Mac Specialists are ready to help you
Expert:  Ashik replied 4 years ago.
Thanks for Accepting my answer, bonus and the Positive Feedback. Let me know if that works or not. If not, i'll continue to help you.

Best Regards,
Ashik
Customer: replied 4 years ago.
Well I got all excited for nothing. I can now open my files but I cannot open or run the creative suite. I was reading something where they mentioned "activating" CS2 programs. Im wondering if its that easy? :D

Can u help? I need these files to go out tomorrow! Cyndi
Expert:  Ashik replied 4 years ago.
Did you installed creative suite ?
Expert:  Ashik replied 4 years ago.
There is a chance that the problem is related to your current user account..So we can try to create new account and see if that helps.

Create new user Account
  • Click on the Apple menu and choose System Preferences, and click Accounts.
  • If some settings are dimmed, click the lock icon and type your administrator name and password.
  • Click the Add (+) button, located below the list of accounts, to create a new account.
  • Select a type of account from the New Account pop-up menu.
  • Now you can see some types of accounts in there; Administrator,Standard,Managed with Parental Controls, Sharing Only etc
  • Choose Administrator from it.
  • Enter a name for the account
  • Type the user’s password XXXXX the Password and Verify fields.
  • Click Create Account.
  • Now restart your Mac and log-in with that account.
  • Try Creative Suite 2

If it worked, you can copy your old account's files into new account.
So goto Macintosh HD/Users/[youroldaccount]/ and copy all important files like Pictures, iTunes music, Documents and everything except Library folder into Macintosh HD/Users/[yournewaccount/.

(no need to accept)

Best Regards,
Ashik

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Ashik
Ashik
Computer Technician
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7+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc