How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Ashik Your Own Question

Ashik
Ashik, Mac Helper
Category: Mac
Satisfied Customers: 6787
Experience:  7+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
16433418
Type Your Mac Question Here...
Ashik is online now
A new question is answered every 9 seconds

I have just installed Office 2008 and suddenly I discovered

Customer Question

I have just installed Office 2008 and suddenly I discovered my network settings have been frozen with the message "your network settings have been changed by another application" I cannot clear this message to access my network settings at all.

What can I do?

Thanks XXXXX
Submitted: 4 years ago.
Category: Mac
Expert:  Ashik replied 4 years ago.
Hi I am Ashik. I think i can help you

I found this thread at Apple Discussions. It describes a fix.

Make sure to write down your network settings first as this process will delete all your network settings. You will need to re-type them all in to get access to the network and other net services.

Go to Macintosh HD/Library/Preferences/SystemConfiguration and move these files to desktop

com.apple.airport.preferences.plist
NetworkInterfaces.plist
preferences.plist
com.apple.nat.plist

Another way to fix it is to very quickly click on the Pop-up menu behind the error message right after you click on it. This has also worked for some people.

Apple is aware of this and hopefully will fix it.

Only Click Accept after it worked.

Best Regards,
Ashik
Ashik, Mac Helper
Category: Mac
Satisfied Customers: 6787
Experience: 7+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
Ashik and 6 other Mac Specialists are ready to help you
Customer: replied 4 years ago.
Your solution seems to correct the problem temporarily.
When I select network options again, the message reappers exactly as it was. It seems to somehow be connected to my 3G modem connection. How do I fix this?
Expert:  Ashik replied 4 years ago.
Have you tried moving the files i suggested ?
Customer: replied 4 years ago.
No! I was afraid to lose all my settings. Where do I need to copy them from to restore them?
Expert:  Ashik replied 4 years ago.
Click quickly on menus behind message and open Each Settings and note down everything, like IP Address, Proxy, User names etc. or you can call your network provider and they'll guide you through it.
Customer: replied 4 years ago.
Right! I have moved the files to the desktop as instructed, restarted computer and nothing has changed.

I did not find com.apple.airport.preferences.plist in folder described.

Should these files be trashed? before restarting
Expert:  Ashik replied 4 years ago.
Nothing Changed ??hmm...can you see the files in here : Macintosh HD/Users/user name/Library/Preferences/SystemConfiguration/ ?
Customer: replied 4 years ago.
no! there is no System config file under user's library.

After moving the files from the other pref library, they still remained in original folder as well as on the desktop.
Expert:  Ashik replied 4 years ago.
System Preferences have created new preference files, now you can trash the old ones. Also trash new ones, restart your Mac and try Network
Customer: replied 4 years ago.
OK!!! Once I trashed those files, everything works fine.

The only misdirection was not moving the files to the trash instead of desktop as you directed me to do.

Thanks
Expert:  Ashik replied 4 years ago.
We just need to take that files away from that SystemConfiguration folder.OKay...glad that worked.

Best Regards,
Ashik

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
< Last | Next >
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
  • The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you! Frank Canada
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
 
 
 

Meet The Experts:

 
 
 
  • Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
< Last | Next >
  • http://ww2.justanswer.com/uploads/macthelife/2009-10-20_1899_mikesebaharsquare64.jpg Mike's Avatar

    Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
  • http://ww2.justanswer.com/uploads/AS/ashiknasameen/2012-5-15_141836_final2.64x64.jpg Ashik's Avatar

    Ashik

    Mac Helper

    Satisfied Customers:

    5282
    7+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
  • http://ww2.justanswer.com/uploads/DP/dpean/2012-6-6_172828_avatorme1.64x64.JPG Daniel's Avatar

    Daniel

    Mac Genius

    Satisfied Customers:

    4670
    Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.
  • http://ww2.justanswer.com/uploads/VI/vinodvmenon2005/1.64x64.jpg Vinod Menon's Avatar

    Vinod Menon

    Support Specialist

    Satisfied Customers:

    2068
    worked as a Tech support Associate for Apple products
  • http://ww2.justanswer.com/uploads/BE/beboo/2011-1-14_201648_n5063313142021801763.64x64.jpg Brandon M.'s Avatar

    Brandon M.

    Mac Support Specialist

    Satisfied Customers:

    1501
    10+ Years Mac Support as contractor and currently an IT Manager for law firm
  • http://ww2.justanswer.com/uploads/MA/MacDruid/IMG_0232.64x64.JPG John T. F.'s Avatar

    John T. F.

    Mac Druid

    Satisfied Customers:

    1408
    20+ years in the computer/Mac industry
  • http://ww2.justanswer.com/uploads/MA/MacHelpdesk/1d2d506.64x64.jpg David's Avatar

    David

    Mac Support Specialist

    Satisfied Customers:

    1236
    BSc, H.Dip, Apple Certified
 
 
 
Chat Now With A Mac Support Specialist
Ashik
Ashik
Computer Technician
5571 Satisfied Customers
7+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc