How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Mike Your Own Question

Mike, Mac Medic
Category: Mac
Satisfied Customers: 8204
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
Type Your Mac Question Here...
Mike is online now
A new question is answered every 9 seconds

hey I need ASAP help...I have an imac and Im trying to down

Customer Question

hey I need ASAP help...I have an imac and I'm trying to download my videos from my sony handycam 20x optical zoom 800x digital zoom camcorder...i have a USB chord hooked up to my camcorder going to my mac but my mac isn't registering anything! and I can't figure out how to download it using my imovie software either...PLEASE help!!
Submitted: 6 years ago.
Category: Mac
Expert:  Ashik replied 6 years ago.
Hi I am Ashik. I think i can help you

Could you please give the model number of your camera ?

What version of Mac OS X are you using ? (Click on the Apple icon and select "About This Mac")
Customer: replied 6 years ago.
Mac OS X:
version 10.4.11
precessor 2.4 GHz Intel Core 2 Duo
memory 4 GB 667 MHz DDR2 SDRAM

Sony model no. DCR-HC26

(7.2V and there was some other number:(NNN) NNN-NNNN
Expert:  Ashik replied 6 years ago.
What version of iMovie are you using ?
Customer: replied 6 years ago.
2008 imovie 7.1.4 (585)