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Ashik, Mac Technician
Category: Mac
Satisfied Customers: 10531
Experience:  Bachelor of Computer Application (BCA), 9+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
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Theres something wrong with my Administrator account. I tri

Customer Question

There's something wrong with my Administrator account. I tried to change the password XXXXX it is giving me this message: CSSM_ERRCODE_MEMORY_ERROR. I also could not log on using this account. It says "Logging in to the account failed because an error occurred." I could not reset the password XXXXX well though I know the master password. What should I do?
Submitted: 7 years ago.
Category: Mac
Expert:  Jason Jones replied 7 years ago.
When did this problem start? Have you recently installed an antivirus program called "VirusBarrier X5" or any other program?
Customer: replied 7 years ago.
the problem started 4 days ago. i did not add anything to my computer.
Expert:  Jason Jones replied 7 years ago.
Ok, I am opting out of this question and allowing another expert to take over.

I wish you luck.
Customer: replied 7 years ago.
ok thanks
Expert:  Ashik replied 7 years ago.
Hi I am Ashik. I think i can help you

Do you have the Mac OS X installation disks with you ?
Customer: replied 7 years ago.
yes i do
Expert:  Ashik replied 7 years ago.
Your best choice is, reinstall Mac OS X. You can do a Archive and Install. Archive and Install will not remove any of your files,applications, settings etc. It just replaces the system core files with new one.

Archive and Install : Read More

Best Regards,
...If i solved your problem, please kindly click ACCEPT. If i didn't, reply back before Accepting. Bonus and Positive Feedback are greatly appreciated. Thanks
Customer: replied 7 years ago.
i will try that and if this solve my problem i am willing to pay you bonus, that is how desperate i am.
Expert:  Ashik replied 7 years ago.
okay...i hope it'll work. Good luck with it.
Customer: replied 7 years ago.
unfortunately did not work is anything else that you can advise?
Expert:  Ashik replied 7 years ago.
hmm..Archive and Install didn't worked ? Thats weird, may be your OS files were completely corrupted. Okay..try the following;
  • Reboot your Mac
  • Next hold Apple Command key + S key (Single User mode) down after you hear the Apple chime.
  • When you see the text prompt, type in the following terminal commands to create a brand new Admininstrator account (hitting return after each line):
mount -uw /
rm /var/db/.AppleSetupDone
shutdown -h now

After rebooting, you should have a brand new Administrator account. Let me know if you have problem with that account...
Customer: replied 7 years ago.
but if i have brend new administrator account i wiil not be ableto recover my info?
Expert:  Ashik replied 7 years ago.
Since the two accounts are on the same hard drive, you can copy the contents from the old account to new one easily.
Customer: replied 7 years ago.
unfortunately i lost all my data on my computer every expert i contacted told me when it comes to firevalt there is no way you can recover the information i think my file got corrupted.
Expert:  Ashik replied 7 years ago.
Did you created a new account ? Are you using Firevault on your old account ? Are the files are encrypted ?
Customer: replied 7 years ago.
there is not new account.
yes i was using firevault on my old account
Expert:  Ashik replied 7 years ago.
Since you can't access the account and the files were file vaulted, i don't think you can recover them, i mean they are gone ! If it is not file vaulted, you can easily recover them using Target Disk Mode. Anyway, you can try Target Disk Mode and if you're lucky you can recover the files.

Target Disk Mode : More Info

Best Regards,

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