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Robert Preston
Robert Preston, Computer Hardware Engineer
Category: Mac
Satisfied Customers: 9526
Experience:  Network Engineer - Xerox, Network Engineer - Daly Computers
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Epson Stylus Photo R320/ general error.see your printer docu

Customer Question

Epson Stylus Photo R320/ general error.see your printer documention for information about clearing the error.
Submitted: 4 years ago.
Category: Mac
Expert:  Robert Preston replied 4 years ago.
Hi,

Turn the printer off

Uninstall the printer & all related software

Restart your computer

Reinstall the printer

Then you should be able to print fine

Thanks,
Robert Preston
Customer: replied 4 years ago.
I don't know how to uninstall or install my printer.
Customer: replied 4 years ago.
no help
Expert:  Robert Preston replied 4 years ago.
Hi,

Not sure how it isn't any help.

Go to the Start Menu then Control Panel then Printers

Right click on the printer and delete it

Restart the computer

Reinstall the printer using the disc you received with it

Thanks,
Rob
Customer: replied 4 years ago.
I was expecting you to walk me through the problem in a straight through manor... taking hours between issues is frustrating as well as no help. I have a Apple computer, and not very savy so "double click " means nothing and does not apply.
I am 63 years old and expected a bit more "one on one", than I received.
You are not sure how this couldn't help???? I am not sure how you don't understand that I don't get it... if I did, I wouldn't need your help in the first place!!! Get it son??
Expert:  Robert Preston replied 4 years ago.
Hi,

Ok well there's no reason to be upset about it. I was only trying to help you. It always helps to specify your operating system so we can help faster, most of our customers are Windows based. I will move this to the Mac section.

Rob
Customer: replied 4 years ago.
No help... too much time between replies...(over 3 days on one question???) not satisfied... will protest any and all charges for this ridiculous type of non- service.

Regards,

Walter Karpowicz

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Robert Preston
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Network Engineer - Xerox, Network Engineer - Daly Computers