have a HP Photosmart C4680 printer/scanner. Trying to scan a document and it is giving a communication error. Need assistance. "Scan Error. Try scan from computer or see documentation. Press OK."
Computer OS: Mac OS XBrowser: Firefox
Hello, I am John Cappuccio, Computer Science Engineer. I will be happy to help you.1- Can I have the EXACT error message, please ?2- Are you able to print ?Thank you
Hi John...I just updated the question with the exact message....its:"Scan Error. Try scan from computer to see documentation. Press Ok."I have been able to print.
Please try scanning using the HP Scan software instead of scanning using the Scan button on your printerPlease follow the steps on link below and let me know if it worked:http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01956417&cc=us&lc=en&dlc=en&product=3739150Please let me know if it worked. If didn't work, please LET ME KNOW so we can try with another solution.Thank youJohn CappuccioComputer Science Engineer*** 3 IMPORTANT THINGS *** (please read them) 1* If you are happy with my answer, please click the ACCEPT button, so your deposit can be released and I can get paid for my effort. 2* Let me know if the answer doesn't work INSTEAD of leaving negative feedback. Please DO NOT click Accept is you are not satisfied with my answer. Instead, let me know it, so we can try with another solution.3* Positive Feedback is very important to us. Please leave me a positive feedback after you are happy with the answer.
I am Computer Science Engineer CompTIA A+ certified and have 10 years of experience fixing Macs