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Engineer John C.
Engineer John C., Computer Engineer & Mac Enthusiast
Category: Mac
Satisfied Customers: 14588
Experience:  I am Computer Science Engineer CompTIA A+ and Cisco certified and have 10 years of experience fixing Macs
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have a HP Photosmart C4680 printer/scanner. Trying to scan

Resolved Question:

have a HP Photosmart C4680 printer/scanner. Trying to scan a document and it is giving a communication error. Need assistance. "Scan Error. Try scan from computer or see documentation. Press OK."
Submitted: 6 years ago.
Category: Mac
Expert:  Engineer John C. replied 6 years ago.
Hello, I am John Cappuccio, Computer Science Engineer. I will be happy to help you.

1- Can I have the EXACT error message, please ?

2- Are you able to print ?

Thank you
Customer: replied 6 years ago.
Hi John...

I just updated the question with the exact message....its:

"Scan Error. Try scan from computer to see documentation. Press Ok."

I have been able to print.
Expert:  Engineer John C. replied 6 years ago.
Please try scanning using the HP Scan software instead of scanning using the Scan button on your printer

Please follow the steps on link below and let me know if it worked:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01956417&cc=us&lc=en&dlc=en&product=3739150

Please let me know if it worked. If didn't work, please LET ME KNOW so we can try with another solution.

Thank you

John Cappuccio
Computer Science Engineer

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