How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Pat Your Own Question

Pat
Pat, Mac Enthusiast
Category: Mac
Satisfied Customers: 171
Experience:  10 years of systems administration experience in mixed Mac and Windows environments
26638196
Type Your Mac Question Here...
Pat is online now
A new question is answered every 9 seconds

When I turn my Mac Book on it makes funny noises (like something

Resolved Question:

When I turn my Mac Book on it makes funny noises (like something rubbing against something else and unable to turn) and a folder with a question mark comes up on a white screen.
Submitted: 4 years ago.
Category: Mac
Expert:  Pat replied 4 years ago.
It sounds like your hard drive has suffered a mechanical breakdown. Is this computer still covered under Applecare? Do you have a backup of the data on the drive?
Customer: replied 4 years ago.
I bought it used. Yes I have a back-up - a week ago.
Expert:  Pat replied 4 years ago.
Ok, you probably are going to need to buy a new drive for the Mac and then reinstall OS X and your programs. I can help you find a drive if you are in the US, how large of a drive do you need?
Customer: replied 4 years ago.
I have no idea as to size of drive. I use it for office work, picture storge, email, etc. How do I get a drive installed, what would a drive cost and how much does it cost to have one installed? I have just learned from a family member that the computer was dropped about 2 feet onto a cement floor. Looking at it I see no dents.
Expert:  Pat replied 4 years ago.
If the computer has been dropped there could be other damage, but hopefully only the hard drive was damaged. Let's take the hard drive out and see if the noise goes away. Removing and installing the hard drive is very easy and a replacement drive can be had for as little as $60. Here is a Youtube video showing you how to remove the hard drive. You'll need a small Phillips screwdriver and you'll eventually need a Torx T-8 screwdriver as well, but you won't need it until the new drive comes.

http://www.youtube.com/watch?v=-2CxSAVwFqE

Watch the video, then remove the drive from your system. Then power the system up to see if there are any other odd noises coming from it. The system won't boot, but hopefully the fans on the processor heatsinks aren't making any noise. We can try to boot from the OS X install disc at this time as well to see if the system is working.

Here are a couple of drives so you can be aware of the prices.
250GB
http://www.newegg.com/Product/Product.aspx?Item=N82E16822136387

500GB
http://www.newegg.com/Product/Product.aspx?Item=N82E16822136314
Customer: replied 4 years ago.
My Mac Book doesn't look like the one in the You Tube Video. It is Mac Book Pro 15.4' 2.0GHz The sticker on what I think is the hard drive is CS-15783.
Expert:  Pat replied 4 years ago.
Ahh, its a Macbook Pro. Does it have a removeable battery?
Customer: replied 4 years ago.

Yes. I found a video that looks like it but the process to get to the hard drive looks way to complex for me. A friend has suggested turning it on and putting the Operating system disc in and pressing the 'C" key - is that a reasonable thing to try?

 

If you say no to that there is a Mac store 30 miles from here and I think I will head up there as I am in desperation to get into my documents.

Expert:  Pat replied 4 years ago.
Yes, you can try booting the computer from the Operating system disc by using the c key. However, mechanical noises from the hard drive strongly indicate that the entire drive mechanism has been damaged. You can only recover the data by sending the drive for data recovery.

We might as well try. Boot the computer from the operating system disc. Select your langauge and go to the next screen. Then click on the "Utilities" menu and choose "Disk Utility". You can then click on your hard drive and choose "verify disk" followed by "repair disk". You said you had a backup, are you looking for a document that was created this week?
Pat, Mac Enthusiast
Category: Mac
Satisfied Customers: 171
Experience: 10 years of systems administration experience in mixed Mac and Windows environments
Pat and 6 other Mac Specialists are ready to help you
Customer: replied 4 years ago.
yes but mostly I have to get to documents I have been working on. I am going to my office to get the disc and over to my friend's house to try it. I appreciate your help.
Expert:  Pat replied 4 years ago.
No problem, let me know if I can be of further assistance.

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
< Last | Next >
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
  • The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you! Frank Canada
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
 
 
 

Meet The Experts:

 
 
 
  • Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
< Last | Next >
  • http://ww2.justanswer.com/uploads/macthelife/2009-10-20_1899_mikesebaharsquare64.jpg Mike's Avatar

    Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
  • http://ww2.justanswer.com/uploads/AS/ashiknasameen/2012-5-15_141836_final2.64x64.jpg Ashik's Avatar

    Ashik

    Mac Helper

    Satisfied Customers:

    5282
    7+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
  • http://ww2.justanswer.com/uploads/DP/dpean/2012-6-6_172828_avatorme1.64x64.JPG Daniel's Avatar

    Daniel

    Mac Genius

    Satisfied Customers:

    4670
    Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.
  • http://ww2.justanswer.com/uploads/VI/vinodvmenon2005/1.64x64.jpg Vinod Menon's Avatar

    Vinod Menon

    Support Specialist

    Satisfied Customers:

    2068
    worked as a Tech support Associate for Apple products
  • http://ww2.justanswer.com/uploads/BE/beboo/2011-1-14_201648_n5063313142021801763.64x64.jpg Brandon M.'s Avatar

    Brandon M.

    Mac Support Specialist

    Satisfied Customers:

    1501
    10+ Years Mac Support as contractor and currently an IT Manager for law firm
  • http://ww2.justanswer.com/uploads/MA/MacDruid/IMG_0232.64x64.JPG John T. F.'s Avatar

    John T. F.

    Mac Druid

    Satisfied Customers:

    1408
    20+ years in the computer/Mac industry
  • http://ww2.justanswer.com/uploads/MA/MacHelpdesk/1d2d506.64x64.jpg David's Avatar

    David

    Mac Support Specialist

    Satisfied Customers:

    1236
    BSc, H.Dip, Apple Certified
 
 
 
Chat Now With A Mac Support Specialist
Pat
Pat
Mac Support Specialist
171 Satisfied Customers
10 years of systems administration experience in mixed Mac and Windows environments