How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Pat Your Own Question

Pat
Pat, Mac Enthusiast
Category: Mac
Satisfied Customers: 171
Experience:  10 years of systems administration experience in mixed Mac and Windows environments
26638196
Type Your Mac Question Here...
Pat is online now
A new question is answered every 9 seconds

My Iomega drive did not shut down properly, and now when I

Resolved Question:

My Iomega drive did not shut down properly, and now when I connect it, my IMAC doesn't recognise it. The light on the front turns on, and the machine is powered, but it's not mounting. I have lots of information on the external hard drive so would like to access it if possible.
Submitted: 4 years ago.
Category: Mac
Expert:  Pat replied 4 years ago.
Connect it to your iMac and launch a program called "disk utility". You can find it using spotlight (the little magnifying glass at the top right of your screen) by clicking on it and typing "disk utility" without the quotes.

Once in disk utility, click on the external drive (it should be obvious which one that is) and click "verify disk". Let me know what the result it.
Customer: replied 4 years ago.
Hi Pat, I did the following and the following message came up;

Verifying volume “Tower 4”
Checking HFS Plus volume.
Checking Extents Overflow file.
Checking Catalog file.
Invalid node structure
Invalid record count
The volume Tower 4 needs to be repaired.

Error: The underlying task reported failure on exit


1 HFS volume checked
Volume needs repair



What shall I do next. Will clicking Repair Disk lose all the information stored on it?
Expert:  Pat replied 4 years ago.
Repair disk should not affect the data on the disk, but there are no guarantees. You don't have any other backup of the data? Even if you don't, your only option is to repair it and hope that it works right.

Moving forward, you should consider getting another drive to use for making backups.
Customer: replied 4 years ago.
Cheers XXXXX XXXXX this comes up!

Verify and Repair disk “Tower 4”
Checking HFS Plus volume.
Checking Extents Overflow file.
Checking Catalog file.
Invalid node structure
Invalid record count
Volume check failed.

Error: The underlying task reported failure on exit


1 HFS volume checked
1 volume could not be repaired because of an error

Can it be saved?
Expert:  Pat replied 4 years ago.
There's a program called "DiskWarrior" that can probably repair it. The program is $100 but is very powerful and repairs these types of problems all the time. You might opt to take this to a local computer store that specializes in Macs as they will likely own this program already.
Customer: replied 4 years ago.
Down loaded program. Worked for a few minutes but now the Iomega drive is not even registering on Utilites. Just makes a werring noise and the light no longer stays on. Seems more buggered than before now
Expert:  Pat replied 4 years ago.
If the drive is making noise then there is a mechanical problem with the drive mechanism. Your data may or may not be intact, but recovering it will probably require sending it to a data recovery facility where they can open the drive case, remove the platters, and use special tools to read the data. Drivesavers is one I have used before, but their minimum fee is $600.

Its possible that the problem is with the drive enclosure and not the drive itself. You can open the enclosure and you will find a standard hard drive inside. You can try connecting this to another computer or to yours by using a different enclosure to see if the drive is still functional.
Pat, Mac Enthusiast
Category: Mac
Satisfied Customers: 171
Experience: 10 years of systems administration experience in mixed Mac and Windows environments
Pat and 4 other Mac Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
< Last | Next >
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
  • The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you! Frank Canada
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
 
 
 

Meet The Experts:

 
 
 
  • Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
< Last | Next >
  • http://ww2.justanswer.com/uploads/macthelife/2009-10-20_1899_mikesebaharsquare64.jpg Mike's Avatar

    Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
  • http://ww2.justanswer.com/uploads/AS/ashiknasameen/2012-5-15_141836_final2.64x64.jpg Ashik's Avatar

    Ashik

    Mac Helper

    Satisfied Customers:

    5282
    7+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
  • http://ww2.justanswer.com/uploads/DP/dpean/2012-6-6_172828_avatorme1.64x64.JPG Daniel's Avatar

    Daniel

    Mac Genius

    Satisfied Customers:

    4670
    Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.
  • http://ww2.justanswer.com/uploads/VI/vinodvmenon2005/1.64x64.jpg Vinod Menon's Avatar

    Vinod Menon

    Support Specialist

    Satisfied Customers:

    2068
    worked as a Tech support Associate for Apple products
  • http://ww2.justanswer.com/uploads/BE/beboo/2011-1-14_201648_n5063313142021801763.64x64.jpg Brandon M.'s Avatar

    Brandon M.

    Mac Support Specialist

    Satisfied Customers:

    1501
    10+ Years Mac Support as contractor and currently an IT Manager for law firm
  • http://ww2.justanswer.com/uploads/MA/MacDruid/IMG_0232.64x64.JPG John T. F.'s Avatar

    John T. F.

    Mac Druid

    Satisfied Customers:

    1408
    20+ years in the computer/Mac industry
  • http://ww2.justanswer.com/uploads/MA/MacHelpdesk/1d2d506.64x64.jpg David's Avatar

    David

    Mac Support Specialist

    Satisfied Customers:

    1236
    BSc, H.Dip, Apple Certified