How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask loadedmind Your Own Question

loadedmind
loadedmind, Mac Support Specialist
Category: Mac
Satisfied Customers: 357
Experience:  Several years experience as consultant, corporate I.T. & sysadmin.
24048999
Type Your Mac Question Here...
loadedmind is online now
A new question is answered every 9 seconds

I tried to open my itunes the other day and and up popped a

Customer Question

I tried to open my itunes the other day and and up popped a window that stated my itunes was an old version and could not be opened or words to that effect. Unable to find any software update I downloaded the latest itunes. Now I am unable to open my old itunes library to install into the new library or download out of my ipod or sync my ipod with the new itunes without erasing the content of my ipod, any ideas? many thanks

regards

XXXXX XXXXX
Submitted: 4 years ago.
Category: Mac
Expert:  loadedmind replied 4 years ago.
Hi Dave,

What errors do you receive if you try to "Add to iTunes" from your newer version of iTunes? If you manually browse to the iTunes music location using Finder, do you see your music? Typically, this can be found in /Users/<username>/Music/iTunes/iTunes Music.

You may also try this link that describes resetting your iPod:
http://askabouttech.com/ipod-wont-sync-to-itunes/

Please let me know if this helped or whether I can be of further assistance.

Regard,
John
Customer: replied 4 years ago.
John

thanks for your reply.
I have not explained clearly enough my problem.
ipod works OK
itunes would not open,pop up window said that it is an old itunes and could not open it.
Have updated to 10.4.11???
Down loaded itunes 9
Now when I try to down load some pod casts to the ipod a pop up window states my (ipod is not synced to itunes 9 do I wish to sync to itunes 9) if I do it will erase the contents of my ipod an download the contents of itunes 9!!!
When I go as per your instructions to /Users//Music/iTunes/iTunes Music .I can find previous itunes library but when I click on it it just flashes.
Went to http://askabouttech.com/ipod-wont-sync-to-itunes/ (reset ipod) and found XPort V4.87, should I buy this and upload the contents of my ipod into itunes 9 or preferably can you tell me how I can open my old itunes library an get the contents into itunes 9,
many thank

kind regards

Dave

PS I will be away for the next 7 days
Expert:  loadedmind replied 4 years ago.
Hi there Dave,

Thanks for the clarification regarding your problem. To quote you, "but when I click on it it just flashes" - can you please clarify what exactly it is you're clicking on?
Please try to open the iTunes Music folder, then add one directory as a test. See if the newer iTunes 9 allows you to add this to your library.

Before you purchase XPort, I would highly recommend you get some clarification on expectations you have about what the software will actually do for you. I found the following link to submit an online form to the programmer:
http://www.xtremsoft.com/support.php

This will accomplish two things for you:
1) You will see what kind of response time/support experience you can expect to get
2) You will be able to determine if the software will fit your needs
3) You can ask him directly if what you're trying to accomplish is what the software will be able to do

Please try my first suggestion before purchasing the software just to see if you can avoid paying money for something that, technically, should work without any further needed software.

Regards,
John
Customer: replied 4 years ago.
G'day John

I found the iTunes music folder as per your suggestion ( via spotlight, I don't know what library I was trying to open previously ) and transfered the contents into iTunes 9. Some tracks appear to be missing?? Could not find my podcasts? which is a bit of a shame as I had a couple I would have loved to keep, but you get that!! When I am feeling brave I will hit the transfer and erase button and load it onto my ipod,anyway I,ll let you go,many thanks

Kind regards

Dave
Expert:  loadedmind replied 4 years ago.
Hi Dave,

Thanks for the additional info. For those tracks that aren't showing up, it's possible you purchased these through the iTunes store and they are somehow "bound" to the older version of iTunes for whatever reason. I don't want to speculate how or why that might be because details aren't clear as to how you acquired them. My advice on that specific issue is to contact iTunes support and see if they can somehow de-authorize from the older version of iTunes and re-authorize with the newer one.

As far as the podcast situation, I believe what's going on here is that when you add podcasts, iTunes thinks these are subscriptions and you'll need to find these podcasts in the newer version of iTunes to re-subscribe. You can go into the iTunes store and see if the individual episodes are still available for download. If not, then go the website and see if they have an archive of their podcasts. Or - close the list of episodes for the podcast (click on the little triangle left of the title) then hold "Shift" while opening it up again - you should see all available episodes with "Get" buttons. You can also unsubscribe and resubscribe if they have all the episodes listed in their feed.

Dave, it might make sense to try and somehow make note of what all is currently on your iPod before you do so, just in the event that iTunes 9 (newer version) might not do what you expected it to. I've had this similar problem with my iPhone and restoring old data unintentionally erasing my files on the iPhone - pain! 8^) Anyway, if I've helped, click Accept so I get credit if you're able to.

Thanks and regards,
John

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
< Last | Next >
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
  • The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you! Frank Canada
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
 
 
 

Meet The Experts:

 
 
 
  • Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
< Last | Next >
  • http://ww2.justanswer.com/uploads/macthelife/2009-10-20_1899_mikesebaharsquare64.jpg Mike's Avatar

    Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
  • http://ww2.justanswer.com/uploads/AS/ashiknasameen/2012-5-15_141836_final2.64x64.jpg Ashik's Avatar

    Ashik

    Mac Helper

    Satisfied Customers:

    5282
    7+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
  • http://ww2.justanswer.com/uploads/DP/dpean/2012-6-6_172828_avatorme1.64x64.JPG Daniel's Avatar

    Daniel

    Mac Genius

    Satisfied Customers:

    4670
    Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.
  • http://ww2.justanswer.com/uploads/VI/vinodvmenon2005/1.64x64.jpg Vinod Menon's Avatar

    Vinod Menon

    Support Specialist

    Satisfied Customers:

    2068
    worked as a Tech support Associate for Apple products
  • http://ww2.justanswer.com/uploads/BE/beboo/2011-1-14_201648_n5063313142021801763.64x64.jpg Brandon M.'s Avatar

    Brandon M.

    Mac Support Specialist

    Satisfied Customers:

    1501
    10+ Years Mac Support as contractor and currently an IT Manager for law firm
  • http://ww2.justanswer.com/uploads/MA/MacDruid/IMG_0232.64x64.JPG John T. F.'s Avatar

    John T. F.

    Mac Druid

    Satisfied Customers:

    1408
    20+ years in the computer/Mac industry
  • http://ww2.justanswer.com/uploads/MA/MacHelpdesk/1d2d506.64x64.jpg David's Avatar

    David

    Mac Support Specialist

    Satisfied Customers:

    1236
    BSc, H.Dip, Apple Certified
 
 
 

Related Mac Questions