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We had the music backed up on an external hard drive so we tried to transfer this to our new Itunes account but it won't play. It gives us the message saying the computer/account isn't authorized to play the music. This is why we thought we needed to renable the old account...to "authorize" the use of the music...
We've tried what you have suggested and we are just getting canned reponses from Itunes telling us to do things we've already tried...and that aren't working.