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Ask Jesse Your Own Question
Jesse, Mac Support Specialist
Category: Mac
Satisfied Customers: 2287
Experience:  Life-long Apple Geek & Power User, 10+Years Apple Experience
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We had our Itunes on a computer that crashed. We now have a

Customer Question

We had our Itunes on a computer that crashed. We now have a new computer and a new email. Our original Itunes account was set up under another email that is no longer in service. How do we access our Itunes library and all the music we have already purchased?
Submitted: 7 years ago.
Category: Mac
Expert:  Jesse replied 7 years ago.
Unless you had the music in some kind of backup, simply having your original Apple ID won't let you redownload the music. It's just like when you buy a CD. If the disc is broken or stolen, the record label won't sent you a new one.

Your best option is to contact iTunes support directly to try and request redownloading your music. They will occasionally allow a one time exception to let you download all your music from the store again. Go to, and under the Categories on the left, select Music Purchases. Select the Music Purchases subcategory, and you'll see an option to email iTunes support show up on your right.

Send them a message explaining what happened and see what they say, that's your best bet. They can use information besides your Apple ID and password XXXXX you don't have it. Good luck, and let me know if you have additional questions.

Customer: replied 7 years ago.

We had the music backed up on an external hard drive so we tried to transfer this to our new Itunes account but it won't play. It gives us the message saying the computer/account isn't authorized to play the music. This is why we thought we needed to renable the old "authorize" the use of the music...

We've tried what you have suggested and we are just getting canned reponses from Itunes telling us to do things we've already tried...and that aren't working.

Expert:  Jesse replied 7 years ago.
I'm glad you've got your music, that's the important part. Emailing them is still your best option to getting your information authorized. Again, they should be able to give you your account information even if you don't know it, based on information you used to purchase the songs. Did the email option not show up?