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Claws224, IEEE Datacommunication Engineer
Category: Mac
Satisfied Customers: 5182
Experience:  IEEE, Microsoft
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my i phone inst turning on can you help me plz

Customer Question

my i phone in'st turning on
can you help me plz
Submitted: 6 years ago.
Category: Mac
Expert:  Claws224 replied 6 years ago.


Can you tell us if anything happens when you try to turn it on or does it stay blank?



Customer: replied 6 years ago.
yeah i was watching a recorded video whle i presed lock button, screen went off and since then i cant turn my fone on
Expert:  Claws224 replied 6 years ago.



You probably have a hung application so can you press and hold down the power and the menu buttons for a full 15 seconds, during that time the phone should power up then shut down then power up then shut down again.




After it has shut down the second time can you then press the power button for 2 seconds to see if it will power up cleanly.


If not can you do the same thing again except do not power it up, Instead can you open iTunes then connect your phone to the machine and see if it prompts you to recover the phone.


Let me know what happens



Claws224 and 2 other Mac Specialists are ready to help you
Customer: replied 6 years ago.
thanx Eric i conected with ITune and my phonw seem to recoverd
Expert:  Claws224 replied 6 years ago.



Glad you got it sorted out