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Ask Ashik Your Own Question
Ashik
Ashik, Mac Technician
Category: Mac
Satisfied Customers: 10742
Experience:  Bachelor of Computer Application (BCA), 9+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
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i have lost my connection to skype. how can i get back on. my

Customer Question

i have lost my connection to skype. how can i get back on.
my skype - zsalins1
Submitted: 7 years ago.
Category: Mac
Expert:  sjena1982 replied 7 years ago.
Hi,

Can you login to skype with this id ??
Customer: replied 7 years ago.
No I have lost my skype icon on my computer which is a apple mac.
Expert:  sjena1982 replied 7 years ago.
Have you tried reinstalling Skype ?
Customer: replied 7 years ago.
yes,also have reinstalled under another name but still skype will not accept this name as they response is i am already registered.
Maybe I should delete the new request. how do i do that
Expert:  sjena1982 replied 7 years ago.
Okay

try here

http://www.skype.com/intl/en/download/skype/macosx/

download and again reinstall
Customer: replied 7 years ago.
I have already tries that, just tries again and will not work.
Expert:  Ashik replied 7 years ago.
Hi I am Ashik. I think i can help you

Close Skype if it is opened... then follow the steps below ;

  • Trash Skype application from Macintosh HD/Applications/ folder
  • Trash com.skype.skype.plist from Macintosh HD/Library/Preferences/
  • Trash com.skype.skype.plist from Macintosh HD/User/[username]/Library/Preferences/
  • Then trash the Skype folder from Macintosh HD/User/[username]/Library/Application Support/
  • Now download and install Skype from here
  • Now log-in with your old account and see if skype accepts it or not.

Best Regards,
Ashik
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Customer: replied 7 years ago.
I thank you for your time and info, but it does not work.
I will have to wait untill my grandson comes over and get in touch with you again. He is more knowledgable at computors than me.
Thank you Zigrida
Expert:  Ashik replied 7 years ago.
What really happens when you open skype ?
Customer: replied 7 years ago.
I have not got time to go into this further at the moment.
Thank you