How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Mike Your Own Question

Mike, Mac Support Specialist
Category: Mac
Satisfied Customers: 2186
Experience:  Apple trained Technician, A+ Certified, 20+ years of Mac support, repairs, training, and consulting
Type Your Mac Question Here...
Mike is online now
A new question is answered every 9 seconds

when trying to read email it opens for a few seconds then closes

Resolved Question:

when trying to read email it opens for a few seconds then closes and returns to the main page. I have tried a hard boot. I also have the following accounts: hotmail, shawbiz, exchange and my own email through a domain that was set up for me a dot com email. Need to know if it is a phone problem or with the way the emails accounts were configured.
Submitted: 6 years ago.
Category: Mac
Expert:  Mike replied 6 years ago.

What are you using to access email?

Which one?

Let me know,
Customer: replied 6 years ago.
I am sorry Mike but I am unsure - I would assume it is Safari as the problem is when I am trying to access the email on it. If this is not the browser please advise as to how I can provide you with an answer to your question
Expert:  Mike replied 6 years ago.

That's it. If you access the email through Safari, then it may be a corrupted email and it is causing the browser to exit, or there is an issue with the site and Safari.

2 things to try....
Reset Safari. Go to the Safari menu and choose Reset Safari. Choose at least Caches and maybe Cookies (I would do both) and try again.

Try Firefox, a different browser. Get it here and install it and try the site from in Firefox. Any different? If not, then it may be a site issue or an email may be corrupted and needs to be deleted without being read (SPAM is great for causing this as those emails are many times corrupted).

Let me know,
Mike and 4 other Mac Specialists are ready to help you