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Mike, Mac Support Specialist
Category: Mac
Satisfied Customers: 2186
Experience:  Apple trained Technician, A+ Certified, 20+ years of Mac support, repairs, training, and consulting
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Bought epson artisan 810 but cannot print to it. The minimac

Customer Question

Bought epson artisan 810 but cannot print to it. The minimac can see it and report status but no printing. I am using ethernet through my airport extreme (802.11g version 5.7). cannot open Airport Setup Assistant, it 'quits unexpectedly'.
help please
Submitted: 7 years ago.
Category: Mac
Expert:  Mike replied 7 years ago.

You don't want Setup Assistant.

You want Airport Utility.

Then click on the Printers tab after connecting to the Extreme.
Is the Printer showing as connected here?

Let me know,
Customer: replied 7 years ago.
'Printers' under settings drop down is greyed out.
Expert:  Mike replied 7 years ago.
If it is greyed out, there is nothing connected to it. Is the Printer connected to the Mac or the Extreme?

Sounds like the printer is not coming ready or the cable is bad and it is not connecting properly.

But, you need to see it in Airport Utility before it will show up anywhere else.

Mike and 2 other Mac Specialists are ready to help you
Customer: replied 7 years ago.
OK, used USB cable to attach printer to airport and it works fine. Guess the ethernet cable is bad. Thanks.
Expert:  Mike replied 7 years ago.

Not bad. Wrong connection.

USB will work great with the Extreme. Ethernet works with the network and anything on it can see/use it.

But if you are the only user, USB is the best bet.


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