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Mike
Mike, Mac Support Specialist
Category: Mac
Satisfied Customers: 2186
Experience:  Apple trained Technician, A+ Certified, 20+ years of Mac support, repairs, training, and consulting
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I have an apple & have been using yahoo mail for 4 yeears,

Customer Question

I have an apple & have been using yahoo mail for 4 yeears, suddenly I am unable to attach anything or forward mail.. when I try to forward an email, yahoo shuts down, when I try to attach, yahoo shuts down... can you help please.
Submitted: 5 years ago.
Category: Mac
Expert:  Mike replied 5 years ago.
Hi,

What do you mean Yahoo shuts down?

Is the browser quitting? Which browser do you use? Safari? Firefox?

Let me know,
Mike
Customer: replied 5 years ago.
Hi Mike,
I am able to log into Yahoo and access my mail ok, however, if I try to forward an email or attach a document or pic to an email, the Safari Browser closes down and I'm back to my desktop!!
Expert:  Mike replied 5 years ago.
Ok,

So let's reset Safari and try again.

Go to the Safari menu and choose Reset Safari.

Choose any or all, but at least choose Caches and Cookies.

Quit and re-open Safari.

Try Yahoo again.

Let me know,
Mike
Customer: replied 5 years ago.
Hi Mike,

I tried what you suggested, quit and rebooted computer... No luck. I can no longer reply to emails either. Any other ideas??
Expert:  Mike replied 5 years ago.
Sounds like yahoo changed something and Safari does not like it.

Can you try Firefox and see if the problem still exsts?
Www.getfirefox.com

mike
Customer: replied 5 years ago.
BINGO..... It seems to be behaving now. Thanks heaps for your advice, I was sooooo frustrated with it. Does this type of thing happen very often??
Expert:  Mike replied 5 years ago.
Yeah, unfortunately it does.

Apple will update the browser and the web designers will do something new that the browser does not support yet.

Standards are supposed to prevent that, but web designers do not believe in standards. They think everything should work around them.

LOL.

Mike
Mike, Mac Support Specialist
Category: Mac
Satisfied Customers: 2186
Experience: Apple trained Technician, A+ Certified, 20+ years of Mac support, repairs, training, and consulting
Mike and 4 other Mac Specialists are ready to help you
Customer: replied 5 years ago.
Lol... Thanks once again for the help, it is really appreciated.

Regards
Donna.
Expert:  Mike replied 5 years ago.
No problem.

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Mike
Mike
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Apple trained Technician, A+ Certified, 20+ years of Mac support, repairs, training, and consulting