How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Mike Your Own Question

Mike
Mike, Mac Support Specialist
Category: Mac
Satisfied Customers: 2186
Experience:  Apple trained Technician, A+ Certified, 20+ years of Mac support, repairs, training, and consulting
Type Your Mac Question Here...
Mike is online now
A new question is answered every 9 seconds

I recently added Snow Leopard and immediately started having

Resolved Question:

I recently added Snow Leopard and immediately started having problems with Safari getting messages like “you are not connected to whatever”, when I clearly was connected to my wifi and the Internet. This never happened before quite like that. So I upgraded to Safari 4.0.4, but the problems seemed to get worse!

I’m using AT&T wireless basic ($19.99 and do not tell me that I need a more expensive version), and while it has always had some outages during the day, never like this. The thing is, Firefox does not cause the same problems. But I love ‘Top Sites’ and the way it is so fast in loading the website when things are working properly. So, do I need to go back to the Safari before Snow Leopard or what?
Submitted: 4 years ago.
Category: Mac
Expert:  Mike replied 4 years ago.
Hi,

ATT Wireless Basic? Are you using a Cellular Modem for your Internet access?

Do you have a full 5 bars most of the time for your service?

Is there a setting that disconnects you after a certain amount of time and it has to re-connect after it dis-connects to allow you to continue? This could trigger Safari to do that. Then, when you open Firefox to test it, the connection is back up and Firefox 'appears' to be working better.

Also, try Reset Safari from the Safari Menu. Choose all boxes if you want and reset to new or rest what you want. At least make sure to choose Caches and cookies. History as well if you aren't tied to it.

Mike
Mike, Mac Support Specialist
Category: Mac
Satisfied Customers: 2186
Experience: Apple trained Technician, A+ Certified, 20+ years of Mac support, repairs, training, and consulting
Mike and 2 other Mac Specialists are ready to help you
Customer: replied 4 years ago.
Hi Mike, thanks for your answer, but it didn’t really help my situation (not that the answer was wrong), maybe I needed to be more specific.

I am using AT&T wifi on my MacBook Pro via the home phone’s landlines. From day one, the system has had cutout problems signaled by the red led light on the modem. We got the wifi about a year ago. I never paid it much thought but I realized that I never had a problem of any kind when I used free wifi or at my work where I share a service with the guys next door, which is Verizon. On the other hand we also know that we have older wiring and the phone sound can get ‘scratchy’ at times, especially when it rains, but this did not seem to make the wifi any worse then its usual spottiness.

After I upgraded to Snow Leopard and Safari 4.0.1, the problem with the wifi at home just got so much worse that it becomes a pain at times, while there was no change at work, so I am assuming there must be a conflict with Mac OS 10 and the AT&T system and Snow Leopard or Safari 4.0.1 (now 4.0.4 as I moved up to the latest upgrade hoping to eliminate the problems).

Before Safari 4.0.1, when the system cutout, it would simply not load a page until it came back on, a period of a few seconds to 30 seconds, maybe a minute at worst. But now, when it cuts out I get a page saying something like ‘you are no longer connected to the internet’, and it lasts for as long as a minute or more even after the modem shows the connection has been restored.

So it would seem that Safari 4.0.1 has just made a bad situation even worse. Oh, and the problem seems to be the worst in the morning and evening. Could that be due to all the other users (the modem bar wifi symbol indicates quite a few 2Wire –AT&T users – nearby)?
Expert:  Mike replied 4 years ago.
Hi,

Sounds like DSL.

If you have a Modem and use ATT for Dial-up or DSL, then it may be a bad phone line that needs to be replaced, especially since you mention scratchy when it rains.

Snow Leopard is more sensitive to these issues, I'll admit that. But it is the phone line I think that is your problem here. SL just made it worse.

Mike
Customer: replied 4 years ago.
I'll look into what is involved in replacing of fixing the phone line, but it may be more cost effective to just go back to an earlier version of Safari.

Thanks for your thoughts and I will 'Accept' your advice.

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
< Last | Next >
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
  • The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you! Frank Canada
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
 
 
 

Meet The Experts:

 
 
 
  • Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
< Last | Next >
  • http://ww2.justanswer.com/uploads/macthelife/2009-10-20_1899_mikesebaharsquare64.jpg Mike's Avatar

    Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
  • http://ww2.justanswer.com/uploads/AS/ashiknasameen/2012-5-15_141836_final2.64x64.jpg Ashik's Avatar

    Ashik

    Mac Helper

    Satisfied Customers:

    5282
    7+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
  • http://ww2.justanswer.com/uploads/DP/dpean/2012-6-6_172828_avatorme1.64x64.JPG Daniel's Avatar

    Daniel

    Mac Genius

    Satisfied Customers:

    4670
    Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.
  • http://ww2.justanswer.com/uploads/VI/vinodvmenon2005/1.64x64.jpg Vinod Menon's Avatar

    Vinod Menon

    Support Specialist

    Satisfied Customers:

    2068
    worked as a Tech support Associate for Apple products
  • http://ww2.justanswer.com/uploads/BE/beboo/2011-1-14_201648_n5063313142021801763.64x64.jpg Brandon M.'s Avatar

    Brandon M.

    Mac Support Specialist

    Satisfied Customers:

    1501
    10+ Years Mac Support as contractor and currently an IT Manager for law firm
  • http://ww2.justanswer.com/uploads/MA/MacDruid/IMG_0232.64x64.JPG John T. F.'s Avatar

    John T. F.

    Mac Druid

    Satisfied Customers:

    1408
    20+ years in the computer/Mac industry
  • http://ww2.justanswer.com/uploads/MA/MacHelpdesk/1d2d506.64x64.jpg David's Avatar

    David

    Mac Support Specialist

    Satisfied Customers:

    1236
    BSc, H.Dip, Apple Certified