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Claws224
Claws224, IEEE Datacommunication Engineer
Category: Mac
Satisfied Customers: 5182
Experience:  IEEE, Microsoft
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Hi, we had downloaded nearly 1k of Itunes , my commputer crashed.

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Hi, we had downloaded nearly £1k of Itunes , my commputer crashed. I've got a new one. My email address has remained constant but we don't know our Itune passwords- talking to an Itunes consultant on the phone, I could probably get them correct, after a few goes. Is there anyway we can do this?

Hi,

 

First can you follow this link to recover your iTunes password http://support.apple.com/kb/HT1911

 

Then once you ahve your password XXXXX you contact iTunes to re download your songs to the new mahcine.

 

Basically iTunes allow you to request a redownload of your purchased items one time. You will need to contact iTunes support by emailing them by filling in this form http://www.apple.com/support/itunes/contact.html?form=download&topic=Downloading%20iTunes%20Store%20Purchases&subtopic=Download%20errors

 

Once they receive your email they should allow your account a one time download licence for all your content.

 

Let us know if you need more info.

 

Thanks

Eric

 

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