How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Claws224 Your Own Question

Claws224
Claws224, IEEE Datacommunication Engineer
Category: Mac
Satisfied Customers: 5182
Experience:  IEEE, Microsoft
5195814
Type Your Mac Question Here...
Claws224 is online now
A new question is answered every 9 seconds

hello Maccers I am having problems down loading songs and

Customer Question

hello Maccers:

I am having problems down loading songs and videos; they take forever...
I run a 4.11 Power PC Imac 5, with 1.6 GHZ Processor and @ 1.25 GB Memory.
Can I increase my memory on this unit and if so, will it help speed things up?

Thanks,
OB K Noby
Submitted: 4 years ago.
Category: Mac
Expert:  Claws224 replied 4 years ago.

Hi,


Can you tell us where you are downoloading the songs and videos from, is it iTunes or somewhere else?

 

Also can you tell me what type of broadband modem you are using or what type of router?

 

Thanks

Customer: replied 4 years ago.
mostly Itunes, yes.

my modem is a Siemens Gigaset SE567 with wireless ADSL gateway
Expert:  Claws224 replied 4 years ago.

Ok,

 

Can you tell me how your machine works in general, is the machine slow or does it run ok apart from when it is online?

 

Also can you tell me how much free space you have on your hard drive?

 

Thanks

Customer: replied 4 years ago.
works fine 'in General'; even on line...

tried to find how much space is left.... where do I go again to find that info?
Expert:  Claws224 replied 4 years ago.

Ok,

 

If you open the Mac HDD icoon on the desktop then select your macs hard drive the used and free space will be listed at the bottom of the window.

 

Thanks

Customer: replied 4 years ago.
I did already look there; an array of files show up. like applications....(but not)
at the top: Audio CD, the Google Earth; IMovie; office; all the way down to Users; utilities; installer log file; system folder; a MAU1.2.2 Update Log being the last.
Expert:  Claws224 replied 4 years ago.

Ok,

 

 

The first thing to try is a Safe Boot, To do this can you shut the machine down then wait 5 seconds and power it back up.

 

As soon as you let go of the power button can you press and hold down the SHIFT key and keep it pressed till the machine shows the load wheel below the Apple icon then let go and wait up to 30 minutes for the machine to open to the Safe Boot login.

 

Login like normal then restart just like normal from the Apple menu and once your machine has rebooted let me know if the machine runs any smoother.

 

Then can you download a free application called Disk Inventory X from here http://www.derlien.com/ and use it to tell me how much space is taken up on your drive and how much free space you have, This tool can also tell you what is taking up all the space on your drive so let me know.

 

Thanks

Eric

Customer: replied 4 years ago.
I get it : Info is outside the box in the bottom frame....
37 items, 24.53 GB available
Expert:  Claws224 replied 4 years ago.

Ok,

 

Has the Safe Boot finished?

 

If so is it any smooter now?

 

Thanks

Customer: replied 4 years ago.
RU talking to me? OBKANOBY?
what do you mean "has the Safe Boot finished?" "is it any smooter now."

Please check my questions re uploading music and videos.
Thanks. How much longer will this take?
Do you need any more info?
Expert:  Claws224 replied 4 years ago.

Ok,

 

Did you read my post above about starting by performing the safe boot process?

 

If not can you you shut the machine down then wait 5 seconds and power it back up.

 

As soon as you let go of the power button can you press and hold down the SHIFT key and keep it pressed till the machine shows the load wheel below the Apple icon then let go and wait up to 30 minutes for the machine to open to the Safe Boot login.

 

Login like normal then restart just like normal from the Apple menu and once your machine has rebooted let me know if the machine runs any smoother.

 

Thanks

Claws224, IEEE Datacommunication Engineer
Category: Mac
Satisfied Customers: 5182
Experience: IEEE, Microsoft
Claws224 and 3 other Mac Specialists are ready to help you
Customer: replied 4 years ago.
After I try to this, will I be able to contact you again?
What do I do?
Expert:  Claws224 replied 4 years ago.

Ok,

 

Just come back to Justanswer.com and it will bring you back here so we can continue, or just bookmark this page and you cna then come back here directly.

 

Thanks

Eric

Customer: replied 4 years ago.
okay 'Claws 224'
later,
OBIKANOBY
Expert:  Claws224 replied 4 years ago.

Ok,

 

keep me posted,

 

Thanks

Eric

Customer: replied 4 years ago.
I'm sorry about this; as far as I know, I already did this!
As per below, I clicked on the accept and it took me to make my PayPal payment (I believe, I remember correctly) and I paid; I even acknowledged your help was useful (it worked); so please, I don't know what went wrong! I am clickung "Accept' one more time. If it takes me to PayPal again, I will of course NOT pay again. Hope this works! Her I GO!
Expert:  Claws224 replied 4 years ago.

Thanks,

 

Did the safe boot work and speed things up for you?

 

 

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
< Last | Next >
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
  • The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you! Frank Canada
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
 
 
 

Meet The Experts:

 
 
 
  • Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
< Last | Next >
  • http://ww2.justanswer.com/uploads/macthelife/2009-10-20_1899_mikesebaharsquare64.jpg Mike's Avatar

    Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
  • http://ww2.justanswer.com/uploads/AS/ashiknasameen/2012-5-15_141836_final2.64x64.jpg Ashik's Avatar

    Ashik

    Mac Helper

    Satisfied Customers:

    5282
    7+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
  • http://ww2.justanswer.com/uploads/DP/dpean/2012-6-6_172828_avatorme1.64x64.JPG Daniel's Avatar

    Daniel

    Mac Genius

    Satisfied Customers:

    4670
    Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.
  • http://ww2.justanswer.com/uploads/VI/vinodvmenon2005/1.64x64.jpg Vinod Menon's Avatar

    Vinod Menon

    Support Specialist

    Satisfied Customers:

    2068
    worked as a Tech support Associate for Apple products
  • http://ww2.justanswer.com/uploads/BE/beboo/2011-1-14_201648_n5063313142021801763.64x64.jpg Brandon M.'s Avatar

    Brandon M.

    Mac Support Specialist

    Satisfied Customers:

    1501
    10+ Years Mac Support as contractor and currently an IT Manager for law firm
  • http://ww2.justanswer.com/uploads/MA/MacDruid/IMG_0232.64x64.JPG John T. F.'s Avatar

    John T. F.

    Mac Druid

    Satisfied Customers:

    1408
    20+ years in the computer/Mac industry
  • http://ww2.justanswer.com/uploads/MA/MacHelpdesk/1d2d506.64x64.jpg David's Avatar

    David

    Mac Support Specialist

    Satisfied Customers:

    1236
    BSc, H.Dip, Apple Certified