How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Travis Your Own Question

Travis
Travis, Mac-Trained Product Designer
Category: Mac
Satisfied Customers: 759
Experience:  19+ Years of Mac Experience, BSA in Design and 6 Years of Mac Training from University of Cincinnati
22842276
Type Your Mac Question Here...
Travis is online now
A new question is answered every 9 seconds

Hi, I am using a powerbook G4. It was working fine last night

Resolved Question:

Hi, I am using a powerbook G4. It was working fine last night and I shut the lid and went to bed. This evening the sleep light on the front was off and when I opened the laptop, nothing happened. I have tried the safeboot, and the command, control, P+R and not much happened. I can here the fan turning on and off but nothing else is happening. Suggenstions?
Thanks!
Submitted: 4 years ago.
Category: Mac
Expert:  Travis replied 4 years ago.
Make sure the outlet is in good working order and that the battery is seated. Do you have power to the laptop? If so, then it sounds like an SMC reset may be in order. In order to get you the correct procedure for your specific machine, I'll need the serial number.

If you don't know your serial number, the following doc can help you locate it:
http://support.apple.com/kb/HT1349
Customer: replied 4 years ago.
Hi Travis,
The battery is in, and the powerchord is lighting up green. The allcaps green light comes on, so there is power and I can hear the fan running. The serial number (under the battery) is V73153E8MVZ.
Thanks!
Amie
Expert:  Travis replied 4 years ago.
If the following suggestions work, please let me know and you can Accept the answer (and if possible, leave positive feedback). If not, please DO NOT Accept the answer. Instead, let me know and we'll try some more things or I can refer you to another Expert who may be able to help you further.

Amie,
Based on your serial number, the PowerBook should be a G4 1.0GHz. The SMC reset method is listed below:
1) If the computer is on, turn it off.
2) Disengage the two keyboard latches located between the Esc and F1 keys, and the F11 and F12 keys. (You may also need to disengage the keyboard locking screw located between the F5 and F6 keys.)
3) Lift the keyboard. To ensure no harmful static electricity is transferred to the computer, properly ground yourself before performing this procedure.
4) Press and release the reset button located on the upper right side of the logic board near the power button, shown below.
5) Wait 5 seconds.
6) Press the power button to restart the computer.
graphic

Let me know if this does or does not work. Good Luck!
Customer: replied 4 years ago.
Travis,
It does say it is a 1.0 GHz, but it does not have the keyboard latches. I can unscrew the screws from the backside to remove the keyboard. This is 17 in. powerbook. Does this make a difference in the answer?
Thanks!
Amie
Expert:  Travis replied 4 years ago.
Yes, does make a difference. Don't open up the mac, try the following instead:

1) If the computer is on, turn it off.
2) Reset the power manager by simultaneously pressing and then releasing Shift-Control-Option-Power on the keyboard. Do not press the fn (Function) key while using this combination of keystrokes.
3) Wait 5 seconds.
4) Press the Power button to restart the computer.
Travis, Mac-Trained Product Designer
Category: Mac
Satisfied Customers: 759
Experience: 19+ Years of Mac Experience, BSA in Design and 6 Years of Mac Training from University of Cincinnati
Travis and 6 other Mac Specialists are ready to help you
Customer: replied 4 years ago.
Ok, it makes the little clicking sounds as if starting up, and the fan comes on, but nothing else happens. Also, the little light on the very front of the release button is not lighting up. Can you think of anything else?
Thank you!
Amie
Expert:  Travis replied 4 years ago.
If you are still experiencing problems after an SMC reset and everything you've already done, then it is likely a hardware problem that will need hands-on diagnostics to determine the specific problem. If I had to guess, it would be logic board at this point. Sorry.

I'd have to suggest a trip to the Apple Store's genius bar.
Customer: replied 4 years ago.
Well i was afraid of that...thanks anyway and I am happy to pay for your time. Can you answer my last question: If it is the logic board, can I hook up my other mac to the troubled mac and retreive my photos? I can figure out how to do it if I know it is doable.
Thanks again,
Amie
Expert:  Travis replied 4 years ago.
If you have access to another mac, now would be a good time to try to connect the two machines in Firewire transfer mode, that way you can atleast get your important stuff off of the machine if it is able to boot up into Target Mode. If you do have another mac close and a firewire cable to connect the two, I would try this first.

1a) Shut down your PowerBook.
1b) Start up the good mac.
1c) Connect a firewire cable between the 2 machines.
1d) Press and hold the T button and then power up the PowerBook. Don't let go of the T until the firewire logo starts bouncing around on the screen, you see the PowerBook pop up on the desktop of the good mac or 2-3 minutes have passed.
1e) This should connect the PowerBook to the good mac as an external hard drive.
1f) You should then be able to backup the PowerBook to another external drive or to the good mac over the Firewire Connection.

I hope this works out for you. Let me know if I can help further.
Customer: replied 4 years ago.
Thank you for your help. I have another mac, but not the correct cord. I have a friend at work who may have the right gear. Thanks again!
Amie

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
< Last | Next >
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
  • The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you! Frank Canada
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
 
 
 

Meet The Experts:

 
 
 
  • Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
< Last | Next >
  • http://ww2.justanswer.com/uploads/macthelife/2009-10-20_1899_mikesebaharsquare64.jpg Mike's Avatar

    Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
  • http://ww2.justanswer.com/uploads/AS/ashiknasameen/2012-5-15_141836_final2.64x64.jpg Ashik's Avatar

    Ashik

    Mac Helper

    Satisfied Customers:

    5282
    7+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
  • http://ww2.justanswer.com/uploads/DP/dpean/2012-6-6_172828_avatorme1.64x64.JPG Daniel's Avatar

    Daniel

    Mac Genius

    Satisfied Customers:

    4670
    Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.
  • http://ww2.justanswer.com/uploads/VI/vinodvmenon2005/1.64x64.jpg Vinod Menon's Avatar

    Vinod Menon

    Support Specialist

    Satisfied Customers:

    2068
    worked as a Tech support Associate for Apple products
  • http://ww2.justanswer.com/uploads/BE/beboo/2011-1-14_201648_n5063313142021801763.64x64.jpg Brandon M.'s Avatar

    Brandon M.

    Mac Support Specialist

    Satisfied Customers:

    1501
    10+ Years Mac Support as contractor and currently an IT Manager for law firm
  • http://ww2.justanswer.com/uploads/MA/MacDruid/IMG_0232.64x64.JPG John T. F.'s Avatar

    John T. F.

    Mac Druid

    Satisfied Customers:

    1408
    20+ years in the computer/Mac industry
  • http://ww2.justanswer.com/uploads/MA/MacHelpdesk/1d2d506.64x64.jpg David's Avatar

    David

    Mac Support Specialist

    Satisfied Customers:

    1236
    BSc, H.Dip, Apple Certified
 
 
 

Related Mac Questions