Problems pairing Logitech DiNove Edge keyboard – Mac edition – have tried numerous ways with no luck. Keyboard always properly ‘found’ (assistant momentarily always shows “on” – and not paired – then switches to “add new device...”). in summary – I have tried 2 new keyboards, fully charged both keyboards before attempting pairing; tried multiple iMac (aluminum – got it in April 2009) instances of operating system and hardware.
Tried all four means (random, forced (as in the manual), no code, etc) with no change. On the Apple internal disk – I loaded the LCC software from Logitech, although the instructions implied that I didn’t need to do that yet – till the mapping of special functions was desired...
After attempting my own attempts to pair – got on the phone w/Logitech technical – they did the same thing I did – they concluded it should be returned to original vendor – and noted that “this keyboard is last year’s model – a lot of technical support data has been removed...”. I next called MacMall technical – and we again walked through all the same steps (I was getting good by then) – frequently turning the keyboard off then on, restarting the iMac, etc. next he said that the keyboard needed the latest driver to be installed – so we downloaded and initialized LCC version 3.1 (I think). Same indications, no joy.
So I returned the first keyboard (left Oxnard CA Saturday) and re-ordered a new keyboard (which came today). I also procured a new Buffalo 1T fireware 800 drive this morning, formatted it, and put a new (virgin) snow leopard system on the drive. I also made sure that all software was updated (I think it’s 10.6.2 if I remember right). The new keyboard came via FedEx – I charged it, then moved to the computer room.
First – attempted to pair it with iMac, booted on the internal drive (which as you remember had originally LCC 2.x, then updated with latest driver). Same indications. Then rebooted from the fireware new operating system, made sure Bluetooth was on, and walked through the steps – absolutely the same indications. I then rebooted from the internal drive, and looked into the driver section of O.S. – noted that “properties” for LCC had a check box “boot in 32 bit mode”. I unchecked that box and rebooted – and retried – same results.
I have concluded most likely failure is basic Bluetooth software connectivity – I did not try other Bluetooth devices for pairing (didn’t know which devices would be valid test).
There are four possible ‘causes’ of problems:
keyboard initial condition – not the problem - both were brand new from MacMall, both were fully charged before pairing attempted.
Corrupted system – not the problem – tried both with existing and brand new 10.6 system.
Driver software from Logitech shouldn’t be a player – although they were attempted in multiple configurations.
Researched Apple sites and other sites – before attempting you guys.