How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Ashik Your Own Question

Ashik
Ashik, Mac Helper
Category: Mac
Satisfied Customers: 6644
Experience:  7+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
16433418
Type Your Mac Question Here...
Ashik is online now
A new question is answered every 9 seconds

I bought a My Book mac edition. I have a laptop. The store

Customer Question

I bought a My Book mac edition. I have a laptop. The store says I can reformat to ntfs? true? Ijust plugged it in and my computer doesn't even seem to recognize it at least not in the "my computer" area.
Submitted: 4 years ago.
Category: Mac
Expert:  Ashik replied 4 years ago.
Hi I am Ashik. I think i can help you

All hard drives are plug and play devices which supports Mac, Windows, Linux, Fedora etc
Most of the hard drives comes as NTFS formatted i.e for Windows, Mac etc. Since your My Book is Mac edition, may be its formatted as HFS+ Partition which will only work on Mac OS. Thats why you can't see it on your 'My Computer' I hope you can just format it with Mac's Disk Utility or With Window's Device Management as NTFS Partition.

I think the store is correct. You can just format it as ntfs ! Not sure it will work or not, but its worth a try.

Let me know if you need instructions for Mac or Windows ?
Customer: replied 4 years ago.
ok. I'm running windows 98. How can I access the external hard drive with my os?
Expert:  Ashik replied 4 years ago.
Windows 98 ?? I don't have Windows 98 now. I think the Disk Management option is only available in Windows XP and later.

Is there anyway to get a Windows XP machine ?
Customer: replied 4 years ago.
im sorry i am running xp
Expert:  Ashik replied 4 years ago.
Okay..we can do this step by step;

  • Connect your hard drive on your Computer
  • Right Click on 'My Computer' and click 'Manage'
  • 'Computer Management' window should appear now.
  • Click on the 'Device Management' from the left column.
  • You can see your Internal hard disk, My Book HD, CD/DVD Drive in there.graphic
  • So, right click on your external drive and from the popup, select 'Delete Partition' and click Yes. (This should delete the Mac partition and also erase the hd. Don't delete the partition of your internal hd)graphic



Let me know if you are able to finish this and we can continue after you did this...
Ashik, Mac Helper
Category: Mac
Satisfied Customers: 6644
Experience: 7+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
Ashik and 6 other Mac Specialists are ready to help you
Customer: replied 4 years ago.
ok i think i deleted the proper partition... what next??
Expert:  Ashik replied 4 years ago.
Now, Right click on that partition named "Unallocated Space" and select "New Partition". Follow the onscreen instructions to create new partition. (Remember to choose 'Quick Format' in the New Partition Window)

You can create many partitions on your drive...You have to enter the size of partition in MB (Megabytes)

1GB = 1024MB

If you want 200GB Partition, right click on the partition 'Unallocated Space" and choose "Create Partition". You'll get a screen to enter the partition size. For 200GB, enter 200*1024 = 204800 (+ 200), so you have to enter 205000 for 200GB Partition.

Hope this helps !

Best Regards,
Ashik
Customer: replied 4 years ago.
not sure what partition size is in regards XXXXX XXXXX I deleted was about what i now have.4.11gb. this is a 1tb hard drive. what relation does partition size have to storage space?
Customer: replied 4 years ago.
how come it didn't come up as aXXXXXand what do i need to enter to get there??
Expert:  Ashik replied 4 years ago.
I think we've to do the partition thing in Mac's Disk Utility. Mac's Disk Utility may can find the remaining partition.

Do you have a Mac or anyway to get a Mac ?
Customer: replied 4 years ago.
no way...I'm done..Thanks for your help anyways
Expert:  Ashik replied 4 years ago.
I'm sorry i couldn't help you. Like i said its worth a try...

Best Regards,
Ashik

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
< Last | Next >
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
  • The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you! Frank Canada
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
 
 
 

Meet The Experts:

 
 
 
  • Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
< Last | Next >
  • http://ww2.justanswer.com/uploads/macthelife/2009-10-20_1899_mikesebaharsquare64.jpg Mike's Avatar

    Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
  • http://ww2.justanswer.com/uploads/AS/ashiknasameen/2012-5-15_141836_final2.64x64.jpg Ashik's Avatar

    Ashik

    Mac Helper

    Satisfied Customers:

    5282
    7+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
  • http://ww2.justanswer.com/uploads/DP/dpean/2012-6-6_172828_avatorme1.64x64.JPG Daniel's Avatar

    Daniel

    Mac Genius

    Satisfied Customers:

    4670
    Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.
  • http://ww2.justanswer.com/uploads/VI/vinodvmenon2005/1.64x64.jpg Vinod Menon's Avatar

    Vinod Menon

    Support Specialist

    Satisfied Customers:

    2068
    worked as a Tech support Associate for Apple products
  • http://ww2.justanswer.com/uploads/BE/beboo/2011-1-14_201648_n5063313142021801763.64x64.jpg Brandon M.'s Avatar

    Brandon M.

    Mac Support Specialist

    Satisfied Customers:

    1501
    10+ Years Mac Support as contractor and currently an IT Manager for law firm
  • http://ww2.justanswer.com/uploads/MA/MacDruid/IMG_0232.64x64.JPG John T. F.'s Avatar

    John T. F.

    Mac Druid

    Satisfied Customers:

    1408
    20+ years in the computer/Mac industry
  • http://ww2.justanswer.com/uploads/MA/MacHelpdesk/1d2d506.64x64.jpg David's Avatar

    David

    Mac Support Specialist

    Satisfied Customers:

    1236
    BSc, H.Dip, Apple Certified