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Mike, Mac Medic
Category: Mac
Satisfied Customers: 8866
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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I am receiving and error -23016 when attempting to send Entourage

Customer Question

I am receiving and error: -23016 when attempting to send Entourage emails. What can I do to correct this problem. I have no problem receiving messages.

Richard Lemmon
Submitted: 7 years ago.
Category: Mac
Expert:  Mike replied 7 years ago.
No other info other than the error message?
Customer: replied 7 years ago.
I want to be able to receive email using Entourage. I can receive email, but I cannot sent them.

Richard Lemmon
Expert:  Mike replied 7 years ago.
Under Entourage/Account Settings choose your account and under Sending Mail you may need to setup advanced settings depending on your email provider. Are you using or some other service?
Mike and 2 other Mac Specialists are ready to help you
Customer: replied 7 years ago.
My email address is
Expert:  Mike replied 7 years ago.
You need to get the SMTP inofrmation from your service provicer for email and set the SMTP settings accordingly. You can call them at Support: 1-866-945-3258. Sorry but only they will have that answer.

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