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Tom, Mac Support Specialist
Category: Mac
Satisfied Customers: 675
Experience:  8 years experience as a Mac administrator for a college
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My IMAC computers hard drive died and I now have a new one.

Customer Question

My IMAC computer's hard drive died and I now have a new one. I downloaded the the original HP Deskjet D4360 startup CD.

The printer is on but doesn't print. It seems like they're not communicating with each other.

Thank you for your help.

Submitted: 6 years ago.
Category: Mac
Expert:  Tom replied 6 years ago.
HelloCustomerand thanks for using

What OS are you running? ie. 10.4.11 or 10.5.6

If you click on the Apple icon in the top left and choose about this mac. It will tell you the version number.
Customer: replied 6 years ago.
Expert:  Tom replied 6 years ago.
If you click on the Apple in the top left and choose System Preferences.

Then choose Print & Fax.

Choose your printer to highlight it and press the minus sign at the bottom left to delete it.

Restart your computer

Go back into the Print & Fax Preference

Click on the plus sign and add your printer.

Try to print. Let me know if this works.
Tom and 3 other Mac Specialists are ready to help you
Customer: replied 6 years ago.
You did it! Thank you.

I paid $16.00 twice because I wrote the same thing twice. I think I should pay just $16.00.

Thank you,