How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Travis Your Own Question

Travis
Travis, Mac-Trained Product Designer
Category: Mac
Satisfied Customers: 759
Experience:  19+ Years of Mac Experience, BSA in Design and 6 Years of Mac Training from University of Cincinnati
22842276
Type Your Mac Question Here...
Travis is online now
A new question is answered every 9 seconds

Hi, I wonder if you can help. I have a lot of trouble logging

Resolved Question:

Hi,
I wonder if you can help. I have a lot of trouble logging on to Safari. Not every time but too often when I try to call up safari I get the spinning Beachball. Just now i tried and was successful but when I went to open my bookmarks the Beachball appeared. What's going on? and how can I fix it?
Thanks,
Brian Doucette
Submitted: 4 years ago.
Category: Mac
Expert:  Travis replied 4 years ago.
If the following suggestions work, please let me know and you can Accept the answer (and if possible, leave positive feedback). If not, please DO NOT Accept the answer. Instead, let me know and we'll try some more things or I can refer you to another Expert who may be able to help you further.

First, there are a few questions I'd like you to answer so I can better help understand the problem.

1) What type of Mac (ie iMac, PowerBook, etc) and how old is it?

2) What is the Operating System (ie 9.2, 10.5.8, etc)? This info can be found in the apple menu, "About this Mac" (if it is running).

3) Have you recently installed anything new, updated the computer, upgraded OS or software? Did you start noticing the problems with Safari after a specific event took place?

4) Do you have Firefox? It's a free application, which I HIGHLY recommend. It is a more stable browser than Safari in my opinion and often runs more smoothly for most mac users. I suggest giving it a try as long as your computer meets the minimum system requirements:
http://www.mozilla.com/en-US/firefox/personal.html

-----------
Back to the Safari issue, I would suggest you run some general maintenance on the computer. It is an obvious square-one approach. I normally suggest this first because it is good practice plus if we dig too deep into a problem and simple measures could have repaired it in the beginning we'll be kicking ourselves later... This is going to be a long email so I suggest printing it out for your reference.

First let's reset the PRAM on the computer.
1) Shut down the computer.
2) While the computer is shut down, locate these keys: command (has an apple on it), option (sometimes called alt), P, and R.
3) Turn the computer on, then press and hold Command-Option-P-R before the gray screen appears.
4) Hold these keys down until you hear the startup sound a total of 3 times.
5) Release the keys.

Next, let's try a Safe Boot. This will perform several clean up procedures that may be affecting the machine's performance and startup.
1) Shut down your computer completely.
2) Start up the computer and immediately after the startup chime, press and hold the Shift key
3) Once the gray Apple and progress indicator appear, release the Shift key
4) Note: Startup will likely take substantially longer than normal
5) In Mac OS 10.4 or later, you will have to login to your account, even if it normally does so automatically.
6) Shut down the computer.

Now let's check / repair the disk permissions. Although this doesn't fix all problems it is a great way to start when working on a machine, besides it often cleans up any other smaller problems you may or may not be experiencing.
1) Restart the machine.
2) Before you have opened any programs, go to Applications / Utilities / Disk Utilities.
3) Run the Verify Permissions, then Repair any errors it finds.
4) Shut down the computer.
5) Restart your computer, how is Safari operating now?

What version of Safari are you using? This can be found in the Safari menu (about Safari) if/when the program is running.
Customer: replied 4 years ago.
Sorry to take so long answering, but I'm running errands all day today.
1. Intel Mac coming up to 4 years.
2.10.4.11
3. Recently I got a new Modem from AT&T. Also finally bought an external hard drive.
But this problem has been showing up for at least 2 months.
4. I do have Firefox, But I didn't start using that until a year ago so most of my bookmarks are on Safari and all my password XXXXX Also Firefox doesn't have that handy Return to Search Results thing that Safari has. Right now i'm using Firefox to communicate with you.
Expert:  Travis replied 4 years ago.
So Firefox is running ok, the problem is with Safari only?

Before we go any further, I would suggest you use a program like Carbon Copy Cloner (http://www.bombich.com/) to create a restorable backup of your Hard Drive to an External Hard Drive. This free program will make a mirrored copy of your hard drive in it's current state that you can go back to if things go south after the following changes. I do this personally before I perform any kind of install, update or major change to my system.

Is Safari up to date with the newest version available for 10.4.11? If there is a new version available it would show up in Software Update.

Were you able to run through the PRAM reset, Safeboot and Permissions repair?
Customer: replied 4 years ago.
Safari version 4.0.3
Did not do the other steps, thought you wanted my answers to your question before i followed your instructions.
Expert:  Travis replied 4 years ago.
That's ok. Go ahead and run the above maintenance on the machine.

Were you experiencing problems with Safari before you upgraded to Safari 4? Many users have experienced issues with the new version of Safari and have either returned to Safari 3 or switched to Firefox because of them. I currently do not use Safari at all unless I have to, so I am only going by what I've read and dealt with here with users with questions such as your own.

Also, if you haven't done so already, in Firefox, you can go to File / Import and import all of your bookmarks and settings from Safari. That would at least make your current use of Firefox more pleasant until we can fix Safari.
Customer: replied 4 years ago.
Travis,
Followed the first command and the computer only made the startup sound twice, I kept the keys held down for over a minute.
Expert:  Travis replied 4 years ago.
It can take a while for it to recycle through for the chime to sound. A minute between chimes is kind of long, but not unheard of. Go ahead and move on to the next step. You should be fine.
Expert:  Travis replied 4 years ago.
I am about to head home from the office for the evening (lovelyXXXXXahead of me). I will be back online this evening though so please post any questions or comments here and I'll get back as soon as I can (about 3 hours from now). Thanks!
Customer: replied 4 years ago.
Thank You!
Expert:  Travis replied 4 years ago.
I am back now. Thanks for your patience. Let me know how the maintenance worked out for you.
Customer: replied 4 years ago.
Hi,
I tried turning the computer on and then holding down the keys mentioned but I heard the stat up sound only twice. Now what?
Expert:  Travis replied 4 years ago.
That's fine. Not a problem. You have to hold the keys down for quite a while to hear the third and fourth sound. You can go ahead and skip to the Safeboot now though. Hearing the chme twich should be sufficient. Just be warned, the Safeboot may take a while (5 to 20 minutes).
Customer: replied 4 years ago.
Okay. A time line for these actions is pretty handy.
You say I should skip the Safeboot?
Expert:  Travis replied 4 years ago.
No, skip to the Safeboot. Sorry, I worded it a little funny. Run the Safeboot then the Permissions Repair.
Customer: replied 4 years ago.
Safe Boot went fine.
Checking and repairing went okay till I got to Verify Permissions and Repair errors. Wasn't sure what I was doing. fudged it and hopefully things are ok.
Safari seems fine, but not sure if it'll last.
Expert:  Travis replied 4 years ago.
Great! I am sure you did it correctly. Especially if Safari is running properly so far. Let me know if there are any changes.
Travis, Mac-Trained Product Designer
Category: Mac
Satisfied Customers: 759
Experience: 19+ Years of Mac Experience, BSA in Design and 6 Years of Mac Training from University of Cincinnati
Travis and 6 other Mac Specialists are ready to help you
Customer: replied 4 years ago.
Thanks.

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
< Last | Next >
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
  • The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you! Frank Canada
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
 
 
 

Meet The Experts:

 
 
 
  • Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
< Last | Next >
  • http://ww2.justanswer.com/uploads/macthelife/2009-10-20_1899_mikesebaharsquare64.jpg Mike's Avatar

    Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
  • http://ww2.justanswer.com/uploads/AS/ashiknasameen/2012-5-15_141836_final2.64x64.jpg Ashik's Avatar

    Ashik

    Mac Helper

    Satisfied Customers:

    5282
    7+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
  • http://ww2.justanswer.com/uploads/DP/dpean/2012-6-6_172828_avatorme1.64x64.JPG Daniel's Avatar

    Daniel

    Mac Genius

    Satisfied Customers:

    4670
    Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.
  • http://ww2.justanswer.com/uploads/VI/vinodvmenon2005/1.64x64.jpg Vinod Menon's Avatar

    Vinod Menon

    Support Specialist

    Satisfied Customers:

    2068
    worked as a Tech support Associate for Apple products
  • http://ww2.justanswer.com/uploads/BE/beboo/2011-1-14_201648_n5063313142021801763.64x64.jpg Brandon M.'s Avatar

    Brandon M.

    Mac Support Specialist

    Satisfied Customers:

    1501
    10+ Years Mac Support as contractor and currently an IT Manager for law firm
  • http://ww2.justanswer.com/uploads/MA/MacDruid/IMG_0232.64x64.JPG John T. F.'s Avatar

    John T. F.

    Mac Druid

    Satisfied Customers:

    1408
    20+ years in the computer/Mac industry
  • http://ww2.justanswer.com/uploads/MA/MacHelpdesk/1d2d506.64x64.jpg David's Avatar

    David

    Mac Support Specialist

    Satisfied Customers:

    1236
    BSc, H.Dip, Apple Certified