How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Travis Your Own Question

Travis
Travis, Mac-Trained Product Designer
Category: Mac
Satisfied Customers: 759
Experience:  19+ Years of Mac Experience, BSA in Design and 6 Years of Mac Training from University of Cincinnati
Type Your Mac Question Here...
Travis is online now
A new question is answered every 9 seconds

my computer has been sending out mass emails with links to

Customer Question

my computer has been sending out mass emails with links to addresses on my contact list. when people open the link it immediately starts scanning their computers. I'm not sure what is causing the problem or how to stop it. Any help you can offer would be greatly appreciated. Thank

Mary A Emerson
Submitted: 4 years ago.
Category: Mac
Expert:  QCIHDTM replied 4 years ago.

Hi,

 

You got a virus/trojan/malware doing that.

 

buy and install an antivirus or run the antivirus for free from one of these two locations:

 

http ://housecall.trendmicro.com/ (this is trend micro's)

 

http:/ /www.microsoft.com/Security_essentials/ (microsoft's)

Customer: replied 4 years ago.
I do not have a virus. I have already spoken with apple and they suggested I contact aol as that is where the emails originated. I am not at all satisfied with your answer.
Expert:  QCIHDTM replied 4 years ago.

oh...so you have an apple....then you are in the wrong category...I'll transfer you and opt out.

 

Customer: replied 4 years ago.
My Mac has been sending mass emails to various addresses from my contact list. My friends who have been able to open the link have said it immediately starts scanning their computers.
Expert:  Travis replied 4 years ago.
Please DO NOT Accept the answer if you do not agree with my conclusion below. Instead, let me know and I can refer you to another Expert who may be able to help you further. If you do believe my suggestions below helped, please let me know and you can Accept the answer (and if possible, leave positive feedback).

If you only access this account on your mac (not on a PC as well), I agree with apple, this sounds much more like your AOL account has been compromised and someone is using your identity to send junk to others. I doubt it is a virus on your computer, rather an issue with your aol account. I would immediately change your aol account's password, that may correct the problem. Also, I would not access your aol account via webmail, rather use Mail.app or Thunderbird.

Beyond that, I would suggest that you migrate away from AOL. Now that AOL is a free email hosting service, and obviously has issues with the integrity of it's security (any google search will confirm), it may be time to look into a Gmail account. I do, however, understand the importance of keeping an address that you may have had for years (I still have an aol account which I have used for my work since the mid ninety's) in which I would suggest you keep the aol account, delete the aol program from your mac if you still have it, add the aol account to your mail.app (if it isn't there already) and try to migrate to another service.

Good luck and please let me know if you have any other questions.

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
< Last | Next >
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
  • The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you! Frank Canada
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
 
 
 

Meet The Experts:

 
 
 
  • Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
< Last | Next >
  • http://ww2.justanswer.com/uploads/macthelife/2009-10-20_1899_mikesebaharsquare64.jpg Mike's Avatar

    Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
  • http://ww2.justanswer.com/uploads/AS/ashiknasameen/2012-5-15_141836_final2.64x64.jpg Ashik's Avatar

    Ashik

    Mac Helper

    Satisfied Customers:

    5282
    7+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
  • http://ww2.justanswer.com/uploads/DP/dpean/2012-6-6_172828_avatorme1.64x64.JPG Daniel's Avatar

    Daniel

    Mac Genius

    Satisfied Customers:

    4670
    Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.
  • http://ww2.justanswer.com/uploads/VI/vinodvmenon2005/1.64x64.jpg Vinod Menon's Avatar

    Vinod Menon

    Support Specialist

    Satisfied Customers:

    2068
    worked as a Tech support Associate for Apple products
  • http://ww2.justanswer.com/uploads/BE/beboo/2011-1-14_201648_n5063313142021801763.64x64.jpg Brandon M.'s Avatar

    Brandon M.

    Mac Support Specialist

    Satisfied Customers:

    1501
    10+ Years Mac Support as contractor and currently an IT Manager for law firm
  • http://ww2.justanswer.com/uploads/MA/MacDruid/IMG_0232.64x64.JPG John T. F.'s Avatar

    John T. F.

    Mac Druid

    Satisfied Customers:

    1408
    20+ years in the computer/Mac industry
  • http://ww2.justanswer.com/uploads/MA/MacHelpdesk/1d2d506.64x64.jpg David's Avatar

    David

    Mac Support Specialist

    Satisfied Customers:

    1236
    BSc, H.Dip, Apple Certified