How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Claws224 Your Own Question

Claws224
Claws224, IEEE Datacommunication Engineer
Category: Mac
Satisfied Customers: 5182
Experience:  IEEE, Microsoft
5195814
Type Your Mac Question Here...
Claws224 is online now
A new question is answered every 9 seconds

when I try and move my music library from my external hard

Customer Question

when I try and move my music library from my external hard drive (music that used to be in iTunes)It takes several minutes and all that happens is I get an error message "sq004668v05"
BACKGROUND: all of this music was on my laptop in iTunes before, i had a computer issue and took it to the shop, before I did that I moved all my iTunes music (over 8,000 songs) to my external hard drive, the laptop have to be restored, no when I try and move the music back to the laptop is get the error message
Submitted: 4 years ago.
Category: Mac
Expert:  Claws224 replied 4 years ago.

Hi,


Can you tell us what you are doing t move your music,Are you just copying and pasting it from one place to another?

 

Let us know


Thanks

Customer: replied 4 years ago.
I've done both: I've tried clicking on it in my external hard drive and dragging it over to iTunes. Also have tried to move it from iTunes itself both by folders and by single song
Expert:  Claws224 replied 4 years ago.

Ok,

 

Can you open iTunes then can you open iTunes then click Edit and choose Preferences, next can you clck the Advanced tab and select Keep iTunes Music folder organized and click OK.

 

Once you have done that can you click file then choose add folder to library and browse to the location you placed your music and choose all the sub folders.

 

Next can you choose File then Library then choose Consolidate Library and confirm.

 

Once everything is consolidated can you then open iTunes and confirm your files are all there and that they play correctly.

 

Let me know hoe you get on


Thanks

Eric

Customer: replied 4 years ago.

Ok,

 

Can you open iTunes then can you open iTunes then click Edit and choose Preferences, next can you clck the Advanced tab and select Keep iTunes Music folder organized and click OK.>>>>>Already done

 

Once you have done that can you click file then choose add folder to library and browse to the location you placed your music and choose all the sub folders. >>>>>When do this the screen top center (that has the spple symbol in it) flashes quickly but the folder of music does not transfer

 

Next can you choose File then Library then choose Consolidate Library and confirm.>>>>> still did this step

 

Once everything is consolidated can you then open iTunes and confirm your files are all there and that they play correctly.

 

Let me know hoe you get on

Expert:  Claws224 replied 4 years ago.

Ok,

 

If you choose one of the subfolders does the Apple icon still just flash or does it transfer the music?


Thanks

Customer: replied 4 years ago.
I don't believe there is a sub folder. If itry and move a single song at a time that does nt work either
Expert:  Claws224 replied 4 years ago.

Ok,

 

Can you move the iTuns Music folder back to its original location under My Documents\My Music\iTunes\ then can you follow the steps in this Apple article to move the folder using the automatic method http://support.apple.com/kb/HT1449

 

Once finished let me know how you got on


Thanks

Eric

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
< Last | Next >
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
  • The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you! Frank Canada
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
 
 
 

Meet The Experts:

 
 
 
  • Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
< Last | Next >
  • http://ww2.justanswer.com/uploads/macthelife/2009-10-20_1899_mikesebaharsquare64.jpg Mike's Avatar

    Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
  • http://ww2.justanswer.com/uploads/AS/ashiknasameen/2012-5-15_141836_final2.64x64.jpg Ashik's Avatar

    Ashik

    Mac Helper

    Satisfied Customers:

    5282
    7+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
  • http://ww2.justanswer.com/uploads/DP/dpean/2012-6-6_172828_avatorme1.64x64.JPG Daniel's Avatar

    Daniel

    Mac Genius

    Satisfied Customers:

    4670
    Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.
  • http://ww2.justanswer.com/uploads/VI/vinodvmenon2005/1.64x64.jpg Vinod Menon's Avatar

    Vinod Menon

    Support Specialist

    Satisfied Customers:

    2068
    worked as a Tech support Associate for Apple products
  • http://ww2.justanswer.com/uploads/BE/beboo/2011-1-14_201648_n5063313142021801763.64x64.jpg Brandon M.'s Avatar

    Brandon M.

    Mac Support Specialist

    Satisfied Customers:

    1501
    10+ Years Mac Support as contractor and currently an IT Manager for law firm
  • http://ww2.justanswer.com/uploads/MA/MacDruid/IMG_0232.64x64.JPG John T. F.'s Avatar

    John T. F.

    Mac Druid

    Satisfied Customers:

    1408
    20+ years in the computer/Mac industry
  • http://ww2.justanswer.com/uploads/MA/MacHelpdesk/1d2d506.64x64.jpg David's Avatar

    David

    Mac Support Specialist

    Satisfied Customers:

    1236
    BSc, H.Dip, Apple Certified
 
 
 

Related Mac Questions

Chat Now With A Mac Support Specialist
Claws224
Claws224
Mac Support Specialist
5182 Satisfied Customers
IEEE, Microsoft