How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Tom Your Own Question

Tom
Tom, Mac Support Specialist
Category: Mac
Satisfied Customers: 674
Experience:  8 years experience as a Mac administrator for a college
15873684
Type Your Mac Question Here...
Tom is online now
A new question is answered every 9 seconds

Good DayI attempted to install SKYPE.I filled in my email

Customer Question

Good Day I attempted to install SKYPE. I filled in my email addressXXX@XXXXXX.XXX I entered a 6 letter+number password XXXXX I attempt to enter skype I am told the password XXXXX XXXXX Whe I attempt to conact SKYPE I am told my email address (XXXXX@XXXXXX.XXX) is not in their system. Thanks! Donald
Submitted: 5 years ago.
Category: Mac
Expert:  Tom replied 5 years ago.
Hello Customer and thanks for using justanswer.com

Have you tried using their online password XXXXX tool?

https://secure.skype.com/account/password-reset-request

Does this see your account?
Customer: replied 5 years ago.
Good Day,

As I mentioned, I HAVE tried resetting my password. To do this I have to enter my email address. This I did (several times). Each time I get back this precise reply: “Sorry but that email address is not in our records, please try again.”

Here is the route I followed:
Welcome to Skype

Whe I entered user name and password XXXXX get "Can's sign in Wrong Password'

The I go to:
Change your password XXXXX three easy steps. This helps to keep your new password XXXXX

* Fill in your email address below.
* We’ll email you a temporary code.
* Use the code to change your password XXXXX our secure website.


Enter your email address

Type in the email address you used when you registered with Skype. Then we’ll email a code to this address. (I did this)

I get “Sorry but that email address is not in our records, please try again."
So - my passwrod is 'wrong'
I'm not in their records, and when I try to register all over again I get back the original 'form' and series of replies!

HELP!

Expert:  Tom replied 5 years ago.
It sounds like your password XXXXX compromised and someone changed it and your email address.

You can try emailing Skype support directly at en_support at skype.net Use the @ sign for at

If that doesn't work unfortunately in order to get help from Skype you must login and use your password.

I would create a new account. Click on Don't have a Skype account under Skype name in Skype
Use a different email address.

Then log in here and ask your question about your previous account issues.

http://tinyurl.com/mkryw6
Customer: replied 5 years ago.
THANKS. I'LL KEEP YOU POSTED SO I CAN 'ACCEPT' EVENTUALLY. HOPE THIS WORKS. IT ALL HAPPENED AS I WAS ATTEMPTING TO OPEN A SKYPE ACCOUNT FOR THE FIRST TIME, SO I DOUBT VERY MUCH IF SOMEONE COMPROMISED IT AND CHANGED MY EMAIL ACCOUNT AS I WAS IN THE PROCESS OF DOING IT!

DONALD P
Expert:  Tom replied 5 years ago.
ok let me know how you make out

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
< Last | Next >
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
  • The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you! Frank Canada
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
 
 
 

Meet The Experts:

 
 
 
  • Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
< Last | Next >
  • http://ww2.justanswer.com/uploads/macthelife/2009-10-20_1899_mikesebaharsquare64.jpg Mike's Avatar

    Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
  • http://ww2.justanswer.com/uploads/AS/ashiknasameen/2012-5-15_141836_final2.64x64.jpg Ashik's Avatar

    Ashik

    Mac Helper

    Satisfied Customers:

    5282
    7+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
  • http://ww2.justanswer.com/uploads/DP/dpean/2012-6-6_172828_avatorme1.64x64.JPG Daniel's Avatar

    Daniel

    Mac Genius

    Satisfied Customers:

    4670
    Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.
  • http://ww2.justanswer.com/uploads/VI/vinodvmenon2005/1.64x64.jpg Vinod Menon's Avatar

    Vinod Menon

    Support Specialist

    Satisfied Customers:

    2068
    worked as a Tech support Associate for Apple products
  • http://ww2.justanswer.com/uploads/BE/beboo/2011-1-14_201648_n5063313142021801763.64x64.jpg Brandon M.'s Avatar

    Brandon M.

    Mac Support Specialist

    Satisfied Customers:

    1501
    10+ Years Mac Support as contractor and currently an IT Manager for law firm
  • http://ww2.justanswer.com/uploads/MA/MacDruid/IMG_0232.64x64.JPG John T. F.'s Avatar

    John T. F.

    Mac Druid

    Satisfied Customers:

    1408
    20+ years in the computer/Mac industry
  • http://ww2.justanswer.com/uploads/MA/MacHelpdesk/1d2d506.64x64.jpg David's Avatar

    David

    Mac Support Specialist

    Satisfied Customers:

    1236
    BSc, H.Dip, Apple Certified
 
 
 

Related Mac Questions

Chat Now With A Mac Support Specialist
Tom
Tom
670 Satisfied Customers
8 years experience as a Mac administrator for a college