Hello, and thank you for asking your question, with JustAnswer.com/Mac.
I am Sr. Mac Support Specialist, Terry, glad to assist you.
I believe I have seen this issue before especially with the Microsoft Office for Mac products during a migration with Mac OS X
• When you are performing a data migration between two Macs more often than not, when it comes to 3rd party Mac software (Non- Apple branded software products
master application will not transfer over correctly all the time. Now the files that you have created with that primary application, in this case Microsoft Office for Mac, those files will transfer over fine. You may see the Microsoft Office for Mac applications (Word, Excel
and Entourage) appear as transferred on the new Mac.
But more times than not, there will be some conflict, just as you are experiencing with the application opening correctly.
So what I would recommend you first do, is uninstall the Microsoft Office for Mac 2008 from your new Mac and reinstall the application suite back onto the Mac. A fresh install on your new Mac, should allow for better operability.
To correctly unistall Microsoft Office for Mac 2008 Teacher & Student edition, here is what you will need to do:
Open a new Finder window
• Go into the Applications folder
• Locate and open the Microsoft for Office 2008 folder
•Once in that folder, locate and open Additional Tools
Now you will locate and open Remove Office
• This is the icon you need to locate
• Click that icon and allow this utility to safely remove all of the MS Office software components from your Mac.
• Once this is complete, reinstall the Microsoft Office for Mac 2008 Teacher & Student edition software and see if this is the fix you need.
If I can finally add anything else to this, I would say that the reason you may have been experiencing the issue with your office copy could be relative to a permissions issue which could impact why it was not working on the new Mac. To give you an example of what I mean, it is like twins each having a room, they may look exactly alike, but their wants and desires are different. So in lay terms, the permissions from the old Mac were probably not received by the permissions of your newer Snow Leopard installed Mac.
I hope this helps. Thank you for your patience!
If I can be of further assistance, please do not hesitate to reply back to this post.
Edited by MacTechTrainer on 10/2/2009 at 7:01 PM EST