How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask MacTechTrainer Your Own Question

MacTechTrainer
MacTechTrainer, Sr. Mac Support Specialist
Category: Mac
Satisfied Customers: 1699
Experience:  Apple Certified Desktop & Portables Technician, A+, Cross-Platform (Mac/PC) Tech - for over 14 Years
15556539
Type Your Mac Question Here...
MacTechTrainer is online now
A new question is answered every 9 seconds

OS Mac X 10.6.1 - Just purchased a new computer and used Migration

Resolved Question:

OS Mac X 10.6.1 - Just purchased a new computer and used Migration Assistant to duplicate all files and applications. Now find that there is a clash between new and old when I try to open Microsoft Office on both machines. Have Home and Student version of Office for Mac 2008 and want to add additional Product Key. How do I add an additional License code to the new computer?
Submitted: 4 years ago.
Category: Mac
Expert:  MacTechTrainer replied 4 years ago.
Hello, and thank you for asking your question, with JustAnswer.com/Mac.
I am Sr. Mac Support Specialist, Terry, glad to assist you.

--------------------------------------------------------------------------------
I believe I have seen this issue before especially with the Microsoft Office for Mac products during a migration with Mac OS X

• When you are performing a data migration between two Macs more often than not, when it comes to 3rd party Mac software (Non- Apple branded software products), the
master application will not transfer over correctly all the time. Now the files that you have created with that primary application, in this case Microsoft Office for Mac, those files will transfer over fine. You may see the Microsoft Office for Mac applications (Word, Excel, Powerpoint and Entourage) appear as transferred on the new Mac.

But more times than not, there will be some conflict, just as you are experiencing with the application opening correctly.

So what I would recommend you first do, is uninstall the Microsoft Office for Mac 2008 from your new Mac and reinstall the application suite back onto the Mac. A fresh install on your new Mac, should allow for better operability.

To correctly unistall Microsoft Office for Mac 2008 Teacher & Student edition, here is what you will need to do:

Open a new Finder window
• Go into the Applications folder
• Locate and open the Microsoft for Office 2008 folder
graphic
•Once in that folder, locate and open Additional Tools folder
graphic
Now you will locate and open Remove Office folder
graphic
• This is the icon you need to locate

graphic

• Click that icon and allow this utility to safely remove all of the MS Office software components from your Mac.

• Once this is complete, reinstall the Microsoft Office for Mac 2008 Teacher & Student edition software and see if this is the fix you need.

If I can finally add anything else to this, I would say that the reason you may have been experiencing the issue with your office copy could be relative to a permissions issue which could impact why it was not working on the new Mac. To give you an example of what I mean, it is like twins each having a room, they may look exactly alike, but their wants and desires are different. So in lay terms, the permissions from the old Mac were probably not received by the permissions of your newer Snow Leopard installed Mac.

I hope this helps. Thank you for your patience!

If I can be of further assistance, please do not hesitate to reply back to this post.

Best Regards,

Terry






Edited by MacTechTrainer on 10/2/2009 at 7:01 PM EST
Customer: replied 4 years ago.
Sorry for the delay in getting back to you - partly due to the time difference her in the UK but also the week-end got in the way.

Thanks for the advice which I followed to the letter. However, the issue is not quite resolved. The re-loaded Mocrosoft Office is acquiring a Historic Product Key from somewhere on the Mac. Re-installing the software, despite a complete un-install, does not bring up the window requiring a product key as it would for a first time installation of Microsoft Office. Consequently, I cannot make use of my 3 Product keys across the network having removed one computer and added the new "migrated" iMac.

Any suggestions as to where this Product Key information is lurking?
Expert:  MacTechTrainer replied 4 years ago.
I too apologize for the delay. I have been checking for a time now, how to resolve this issue for you.

Considering this is a Microsoft Product even though it has been made for the Mac, it is just like Windows versions of Microsoft Office, it is like looking for a needle in the proverbial haystack.

But to update you to present, I have found this article from a Mac User just like yourself who has a possible workaround to resolve this issue, that I would recommend you take a look at.

Lost the Product Key for Microsoft Office 2008 for Mac?

I will in the mean time still be researching this issue for you. Please update me when you are able to and let me know if this article helped.

Thanks so much for your patience and I will be checking back with you again, as I find more information for your request.

Regards,

-Terry
MacTechTrainer, Sr. Mac Support Specialist
Category: Mac
Satisfied Customers: 1699
Experience: Apple Certified Desktop & Portables Technician, A+, Cross-Platform (Mac/PC) Tech - for over 14 Years
MacTechTrainer and 4 other Mac Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
< Last | Next >
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
  • The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you! Frank Canada
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
 
 
 

Meet The Experts:

 
 
 
  • Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
< Last | Next >
  • http://ww2.justanswer.com/uploads/macthelife/2009-10-20_1899_mikesebaharsquare64.jpg Mike's Avatar

    Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
  • http://ww2.justanswer.com/uploads/AS/ashiknasameen/2012-5-15_141836_final2.64x64.jpg Ashik's Avatar

    Ashik

    Mac Helper

    Satisfied Customers:

    5282
    7+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
  • http://ww2.justanswer.com/uploads/DP/dpean/2012-6-6_172828_avatorme1.64x64.JPG Daniel's Avatar

    Daniel

    Mac Genius

    Satisfied Customers:

    4670
    Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.
  • http://ww2.justanswer.com/uploads/VI/vinodvmenon2005/1.64x64.jpg Vinod Menon's Avatar

    Vinod Menon

    Support Specialist

    Satisfied Customers:

    2068
    worked as a Tech support Associate for Apple products
  • http://ww2.justanswer.com/uploads/BE/beboo/2011-1-14_201648_n5063313142021801763.64x64.jpg Brandon M.'s Avatar

    Brandon M.

    Mac Support Specialist

    Satisfied Customers:

    1501
    10+ Years Mac Support as contractor and currently an IT Manager for law firm
  • http://ww2.justanswer.com/uploads/MA/MacDruid/IMG_0232.64x64.JPG John T. F.'s Avatar

    John T. F.

    Mac Druid

    Satisfied Customers:

    1408
    20+ years in the computer/Mac industry
  • http://ww2.justanswer.com/uploads/MA/MacHelpdesk/1d2d506.64x64.jpg David's Avatar

    David

    Mac Support Specialist

    Satisfied Customers:

    1236
    BSc, H.Dip, Apple Certified