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MacTechTrainer, Sr. Mac Support Specialist
Category: Mac
Satisfied Customers: 1700
Experience:  Apple Certified Desktop & Portables Technician, A+, Cross-Platform (Mac/PC) Tech - for over 14 Years
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I forgot my mac password and cant download software updates.

Resolved Question:

I forgot my mac password XXXXX can't download software updates. How do I find my password XXXXX get a new one. Rose
Submitted: 7 years ago.
Category: Mac
Expert:  MacTechTrainer replied 7 years ago.
Hello, and thank you for asking your question, with
I am Sr. Mac Tech Support Specialist, Terry, glad to assist you.

Here are some steps you can try to resolve the issue:
In order to reset your password XXXXX any Mac OS X platform
you will need your Mac OS X installation disc, then all you need to do is:

• Place your installation Disk (Tiger or Leopard I presume) into your drive and
allow it to load.
• Restart your Mac
• As soon as you hear the Apple Chime, press the "C" key on your keyboard
and hold it.
• You will see a White Screen, Grey Apple first, do not release the C key until you
see a Spinning gear.
• Once you see that Spinning gear, release your C key and allow the disc to
continue loading

(Works for both Mac OS X 10.4 (Tiger) and Mac OS X 10.5 (Leopard))

• When the booting to the Mac OS X disc is completed, you will now be in the
Installer environment
• Enter to next page, look up on upper left corner you should see "Installer" near
the Apple menu.
• Two spaces over you should see Utilities. Click Utilities>Reset Password.
• Select your user name from the drop down list and reset your password.
• When you are done, simply exit the Reset Password XXXXX Installer and reboot.
• At the Login window, enter your new password XXXXX you should be back into your home profile.

If you have any more questions, regarding your technical issue, please feel free to reply to this post as I am always ready to assist. Thank you!


MacTechTrainer and 5 other Mac Specialists are ready to help you
Customer: replied 7 years ago.
By going through these steps will this change any of my exisitng software, ie. mail, printers,etc.
Expert:  MacTechTrainer replied 7 years ago.
HiCustomerand thanks for you reply.

That is the nice part about this utility that Apple has built into its Mac OS X platform, it does nothing, but allow you to reset your password. What's more, you don't even have to remember your old password.

So to answer your inquiry about this, no, it does change anything, but the password XXXXX

I hope this helps. Thanks for your patience!