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Daniel
Daniel, Mac Genius
Category: Mac
Satisfied Customers: 4759
Experience:  Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.
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I down loaded Snow Leopard and lost Quick Time and several

Customer Question

I down loaded Snow Leopard and lost Quick Time and several other programs.

My biggest problem in with my printer. I have a HP 4315 All-in One printer. It will no longer take the print command. The unit will still copy and fax, but not through the computer.

I've reloaded the program for the printer but it still won't function. I need my printer a lot more than I need Snow Leopard. What can I do and why wasn't there a warning that Snow Leopard might not be compatible with other programs or equipment?

John Dixon
Submitted: 5 years ago.
Category: Mac
Expert:  Daniel replied 5 years ago.
Hello my name is Dan.
No one got a warning. Including me, but Apple in their wisdom have released an update to 10.6.1 that fixes most problems. Find it in the Software update in the Apple drop down menu.
Customer: replied 5 years ago.
It didn't work. I had a couple of appointments so I couldn't get back to you immediately; however, I down loaded the upgrade, installed it, the upgrade then re-loaded the printer program. But the print still doesn't work. I get the following message:
Process:        PrintJobMgr [200]
Path:            /usr/libexec/oah/translate
Identifier:      PrintJobMgr
Version:        ??? (???)
Code Type:       PPC (Translated)
Parent Process: cupsd [19]

Date/Time:       2009-09-14 12:54:14.573 -0400
OS Version:      Mac OS X 10.6.1 (10B504)
Report Version: 6

Anonymous UUID:                      A6128234-45AF-4703-B3CE-A4CE0449DE66

Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000004
Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Thread 0 Crashed: Dispatch queue: com.apple.main-thread
0   ....printingmanager.jobmanager     0xb80c01db 0xb8000000 + 786907
1   ....printingmanager.jobmanager     0xb80dda6c 0xb8000000 + 907884
2   ....printingmanager.jobmanager     0xb8145da1 spin_lock_wrapper + 3973
3   ....printingmanager.jobmanager     0xb801d03b 0xb8000000 + 118843

Thread 1:
0   libSystem.B.dylib                  0x800c57da mach_msg_trap + 10
1   libSystem.B.dylib                  0x800c5f47 mach_msg + 68
2   ....printingmanager.jobmanager     0xb819448f CallPPCFunctionAtAddressInt + 206155
3   libSystem.B.dylib                  0x800f2f39 _pthread_start + 345
4   libSystem.B.dylib                  0x800f2dbe thread_start + 34

Thread 2:
0   ....printingmanager.jobmanager     0xb815aa83 spin_lock_wrapper + 89191
1   ....printingmanager.jobmanager     0xb8176f29 CallPPCFunctionAtAddressInt + 85989
2   ....printingmanager.jobmanager     0xb80c6c97 0xb8000000 + 814231
3   ....printingmanager.jobmanager     0xb80c01bb 0xb8000000 + 786875
4   ....printingmanager.jobmanager     0xb80dda6c 0xb8000000 + 907884
5   ....printingmanager.jobmanager     0xb814551b spin_lock_wrapper + 1791
6   ....printingmanager.jobmanager     0xb801d03b 0xb8000000 + 118843

Thread 3:
0   ....printingmanager.jobmanager     0xb815ae44 spin_lock_wrapper + 90152
1   ....printingmanager.jobmanager     0xb8179d27 CallPPCFunctionAtAddressInt + 97763
2   ....printingmanager.jobmanager     0xb80c6c97 0xb8000000 + 814231
3   ....printingmanager.jobmanager     0xb80c01bb 0xb8000000 + 786875
4   ....printingmanager.jobmanager     0xb80dda6c 0xb8000000 + 907884
5   ....printingmanager.jobmanager     0xb814551b spin_lock_wrapper + 1791
6   ....printingmanager.jobmanager     0xb801d03b 0xb8000000 + 118843

Thread 4:
0   ....printingmanager.jobmanager     0xb815aa83 spin_lock_wrapper + 89191
1   ....printingmanager.jobmanager     0xb8176f29 CallPPCFunctionAtAddressInt + 85989
2   ....printingmanager.jobmanager     0xb80c6c97 0xb8000000 + 814231
3   ....printingmanager.jobmanager     0xb80c01bb 0xb8000000 + 786875
4   ....printingmanager.jobmanager     0xb80dda6c 0xb8000000 + 907884
5   ....printingmanager.jobmanager     0xb814551b spin_lock_wrapper + 1791
6   ....printingmanager.jobmanager     0xb801d03b 0xb8000000 + 118843

Thread 5:
0   ....printingmanager.jobmanager     0xb815ad54 spin_lock_wrapper + 89912
1   ....printingmanager.jobmanager     0xb817471e CallPPCFunctionAtAddressInt + 75738
2   ....printingmanager.jobmanager     0xb80c6c97 0xb8000000 + 814231
3   ....printingmanager.jobmanager     0xb80c01bb 0xb8000000 + 786875
4   ....printingmanager.jobmanager     0xb80dda6c 0xb8000000 + 907884
5   ....printingmanager.jobmanager     0xb8145da1 spin_lock_wrapper + 3973
6   ....printingmanager.jobmanager     0xb801d03b 0xb8000000 + 118843

Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x00000008 ebx: 0xb80bfe2c ecx: 0xb8215978 edx: 0x00000004
edi: 0xb8211620 esi: 0x80404a20 ebp: 0xb7fffa78 esp: 0xb7fffa10
   ss: 0x0000001f efl: 0x00010246 eip: 0xb80c01db   cs: 0x00000017
   ds: 0x0000001f   es: 0x0000001f   fs: 0x00000000   gs: 0x00000037
cr2: 0x00000004

Binary Images:
0x80000000 - 0x8006afe7 libstdc++.6.dylib ??? (???) <411D87F4-B7E1-44EB-F201-F8B4F9227213> /usr/lib/libstdc++.6.dylib
0x800c5000 - 0x80269feb libSystem.B.dylib ??? (???) <E58B649F-FFDC-AB09-2028-8B706BEF7C0F> /usr/lib/libSystem.B.dylib
0x802e9000 - 0x802ecfe7 libmathCommon.A.dylib ??? (???) <1622A54F-1A98-2CBE-B6A4-2122981A500E> /usr/lib/system/libmathCommon.A.dylib
0x8fe00000 - 0x8fe4162b dyld 132.1 (???) <211AF0DD-42D9-79C8-BB6A-1F4BEEF4B4AB> /usr/lib/dyld
0xb8000000 - 0xb81defff com.apple.printingmanager.jobmanager 6.0 (169) <3E4E06B8-E1FC-B232-1371-643DC0FBE8C9> /System/Library/Printers/Libraries/PrintJobMgr/Contents/MacOS/PrintJobMgr
0xffff0000 - 0xffff1fff libSystem.B.dylib ??? (???) <E58B649F-FFDC-AB09-2028-8B706BEF7C0F> /usr/lib/libSystem.B.dylib

Translated Code Information:
Rosetta Version: 22.23
Args:      Officejet_4300_series(Fax) 8 jwdixon P9070910.JPG 1 AP_ColorMatchingMode=AP_VendorColorMatching AP_D_InputSlot= nocollate com.apple.print.DocumentTicket.PMSpoolFormat=application/pdf com.apple.print.JobInfo.PMApplicationName=Preview com.apple.print.JobInfo.PMJobName=P9070910.JPG com.apple.print.JobInfo.PMJobOwner=John\ Dixon com.apple.print.PageToPaperMappingMediaName=na-letter com.apple.print.PageToPaperMappingType..n.=1 com.apple.print.PrinterInfo.PMColorDeviceID..n.=30482 com.apple.print.PrintSettings.PMColorSyncProfileID..n.=3473 com.apple.print.PrintSettings.PMCopies..n.=1 com.apple.print.PrintSettings.PMCopyCollate..b. com.apple.print.PrintSettings.PMDestinationType..n.=1 com.apple.print.PrintSettings.PMFirstPage..n.=1 com.apple.print.PrintSettings.PMLastPage..n.=2147483647 com.apple.print.PrintSettings.PMPageRange..a.0..n.=1 com.apple.print.PrintSettings.PMPageRange..a.1..n.=2147483647 DestinationPrinterID=Officejet_4300_series(Fax) media=na-letter orientation-requested=5 PaperInfoIsSuggested..b. noPDFIsProtected..b. pserrorhandler-requested=standard job-uuid=urn:uuid:8b59a6f9-6eb5-3136-7acd-1f4fb9d09fc9 job-originating-host-name=localhost job-impressions=1 com.apple.print.PrintSettings.PMTotalSidesImaged..n.=1 com.apple.print.PrintSettings.PMTotalBeginPages..n.=1 /private/var/spool/cups/d00008-001
Exception: EXC_BAD_ACCESS (0x0001)

Thread 0: Crashed (0xb7fffa10, 0xb80c01db)
0x84959680: No symbol
0x8493d70c: No symbol
0x8493cd9c: No symbol
0x84931dec: No symbol
0x84934290: No symbol
0x84938960: No symbol
0x8493887c: No symbol
0x849395f8: No symbol
0x0068b950: /Library/Printers/hp/aio/IOMs/AIOFaxIOM.plugin/Contents/MacOS/AIOFaxIOM : CCIAFaxServiceLoader::CIA_ResumeFaxService() + 84
0x0068b4b4: /Library/Printers/hp/aio/IOMs/AIOFaxIOM.plugin/Contents/MacOS/AIOFaxIOM : CHPFaxService::Wait() + 56
0x00681abc: /Library/Printers/hp/aio/IOMs/AIOFaxIOM.plugin/Contents/MacOS/AIOFaxIOM : _SLWaitService + 84
0x0067a980: /Library/Printers/hp/aio/IOMs/AIOFaxIOM.plugin/Contents/MacOS/AIOFaxIOM : _IOMClose + 416
0x00002854: /System/Library/Printers/Libraries/PrintJobMgr/Contents/MacOS/PrintJobMgr : __mh_execute_header + 6228
0x0063de0c: /Library/Printers/hp/aio/PMs/AIOFaxPM.plugin/Contents/MacOS/AIOFaxPM : EndJob(OpaquePMContext*, void const*) + 204
0x00004bb8: /System/Library/Printers/Libraries/PrintJobMgr/Contents/MacOS/PrintJobMgr : __mh_execute_header + 15288
0x00007058: /System/Library/Printers/Libraries/PrintJobMgr/Contents/MacOS/PrintJobMgr : __mh_execute_header + 24664
0x00003244: /System/Library/Printers/Libraries/PrintJobMgr/Contents/MacOS/PrintJobMgr : __mh_execute_header + 8772
0x00001dd8: /System/Library/Printers/Libraries/PrintJobMgr/Contents/MacOS/PrintJobMgr : __mh_execute_header + 3544
0x00000000: /System/Library/Printers/Libraries/PrintJobMgr/Contents/MacOS/PrintJobMgr : + 0

PPC Thread State
srr0: 0x00000000     srr1: 0x00000000                       vrsave: 0x00000000
cr: 0xXXXXXXXX          xer: 0x00000000           lr: 0x849596a4          ctr: 0x00000004
r00: 0xc2001790      r01: 0xbfffa2e0      r02: 0x01088230      r03: 0x0108846c      
r04: 0x0032a890      r05: 0xbfffa374      r06: 0xbfffa104      r07: 0x00000001      
r08: 0x00000008      r09: 0xa05673b4      r10: 0xbfff91c0      r11: 0x24002042      
r12: 0x00000004      r13: 0x00000001      r14: 0x00000001      r15: 0x00000002      
r16: 0x00015a34      r17: 0x00000001      r18: 0x01083fec      r19: 0x92ab71e4      
r20: 0x00000000      r21: 0x01073380      r22: 0x0030ea00      r23: 0x01083b84      
r24: 0x0108bac0      r25: 0x01073960      r26: 0x00000020      r27: 0x0108825c      
r28: 0xbfffa3e0      r29: 0xbfffa3e4      r30: 0x01084e68      r31: 0x0032a100      

Thread 1: (0xb019ed74, 0xb815aa83)
0x96e070b4: /usr/lib/libSystem.B.dylib : __dispatch_semaphore_wait_slow + 248
0x96e053a8: /usr/lib/libSystem.B.dylib : __dispatch_worker_thread + 116
0x96d25da8: /usr/lib/libSystem.B.dylib : __pthread_body + 40
0x00000000: /System/Library/Printers/Libraries/PrintJobMgr/Contents/MacOS/PrintJobMgr : + 0

PPC Thread State
srr0: 0x00000000     srr1: 0x00000000                       vrsave: 0x00000000
cr: 0xXXXXXXXX          xer: 0x20000000           lr: 0x96e070cc          ctr: 0x96c856c0
r00: 0xffffffda      r01: 0xf0182dc0      r02: 0x00000000      r03: 0x0000060f      
r04: 0x00000040      r05: 0x3b9ab5ab      r06: 0x00000020      r07: 0x00000000      
r08: 0x3b9ab5ab      r09: 0x00000000      r10: 0x3b9ab5ab      r11: 0xa0ceb670      
r12: 0x96c856c0      r13: 0x00000000      r14: 0x00000000      r15: 0x00000000      
r16: 0x00000000      r17: 0x00000000      r18: 0x00000000      r19: 0x00000000      
r20: 0x00000000      r21: 0xa0cf1790      r22: 0xa0cf1784      r23: 0xa0cf178c      
r24: 0x0000005e      r25: 0x396521cf      r26: 0xa0cf14d0      r27: 0x00000040      
r28: 0x0000000f      r29: 0x224d35ab      r30: 0xa0cf1764      r31: 0x96e06fc4      

Thread 2: (0xb009ad74, 0xb815aa83)
0x96e070b4: /usr/lib/libSystem.B.dylib : __dispatch_semaphore_wait_slow + 248
0x96e053a8: /usr/lib/libSystem.B.dylib : __dispatch_worker_thread + 116
0x96d25da8: /usr/lib/libSystem.B.dylib : __pthread_body + 40
0x00000000: /System/Library/Printers/Libraries/PrintJobMgr/Contents/MacOS/PrintJobMgr : + 0

PPC Thread State
srr0: 0x00000000     srr1: 0x00000000                       vrsave: 0x00000000
cr: 0xXXXXXXXX          xer: 0x20000000           lr: 0x96e070cc          ctr: 0x96c856c0
r00: 0xffffffda      r01: 0xf0080dc0      r02: 0x00000000      r03: 0x0000060f      
r04: 0x00000040      r05: 0x346aadf0      r06: 0x00000020      r07: 0x00000000      
r08: 0x346aadf0      r09: 0x00000000      r10: 0x346aadf0      r11: 0xa0ceb670      
r12: 0x96c856c0      r13: 0x00000000      r14: 0x00000000      r15: 0x00000000      
r16: 0x00000000      r17: 0x00000000      r18: 0x00000000      r19: 0x00000000      
r20: 0x00000000      r21: 0xa0cf1790      r22: 0xa0cf1784      r23: 0xa0cf178c      
r24: 0x0000005e      r25: 0x322e7110      r26: 0xa0cf14d0      r27: 0x00000040      
r28: 0x0000000f      r29: 0x1b1d2df0      r30: 0xa0cf1764      r31: 0x96e06fc4      

Thread 3: (0xb0220d78, 0xb815ad54)
0x96c9d6e0: /usr/lib/libSystem.B.dylib : _sigwait$UNIX2003 + 72
0x000065a0: /System/Library/Printers/Libraries/PrintJobMgr/Contents/MacOS/PrintJobMgr : __mh_execute_header + 21920
0x96d25da8: /usr/lib/libSystem.B.dylib : __pthread_body + 40
0x00000000: /System/Library/Printers/Libraries/PrintJobMgr/Contents/MacOS/PrintJobMgr : + 0

PPC Thread State
srr0: 0x00000000     srr1: 0x00000000                       vrsave: 0x00000000
cr: 0xXXXXXXXX          xer: 0x00000000           lr: 0x96c9d6ec          ctr: 0x96d6f504
r00: 0x0000014a      r01: 0xf0203df0      r02: 0x00000001      r03: 0xf0203e88      
r04: 0xf0203e8c      r05: 0x00000000      r06: 0x00000000      r07: 0x00000000      
r08: 0x00000000      r09: 0x00010000      r10: 0x00000000      r11: 0xa0ceb1f4      
r12: 0x96d6f504      r13: 0x00000000      r14: 0x00000000      r15: 0x00000000      
r16: 0x00000000      r17: 0x00000000      r18: 0x00000000      r19: 0x00000000      
r20: 0x00000000      r21: 0x00000000      r22: 0x00000000      r23: 0x00000000      
r24: 0x00000000      r25: 0x00000000      r26: 0x00000000      r27: 0x00015dc8      
r28: 0x00015dcc      r29: 0xf0203e88      r30: 0xf0203e8c      r31: 0x96c9d6a4      

Thread 4: (0xb011cd38, 0xb815ae44)
0x96e05588: /usr/lib/libSystem.B.dylib : __dispatch_mgr_invoke + 228
0x96e050c0: /usr/lib/libSystem.B.dylib : __dispatch_queue_invoke + 320
0x96e05244: /usr/lib/libSystem.B.dylib : __dispatch_worker_thread2 + 364
0x96e05380: /usr/lib/libSystem.B.dylib : __dispatch_worker_thread + 76
0x96d25da8: /usr/lib/libSystem.B.dylib : __pthread_body + 40
0x00000000: /System/Library/Printers/Libraries/PrintJobMgr/Contents/MacOS/PrintJobMgr : + 0

PPC Thread State
srr0: 0x00000000     srr1: 0x00000000                       vrsave: 0x00000000
cr: 0xXXXXXXXX          xer: 0x20000000           lr: 0x96e05550          ctr: 0x96cc92d4
r00: 0x0000016b      r01: 0xf0101bb0      r02: 0x00000000      r03: 0x00000006      
r04: 0x00000000      r05: 0x00000000      r06: 0xf0101d0c      r07: 0x00000001      
r08: 0xf0101d28      r09: 0x00000000      r10: 0x0000003e      r11: 0xa0cea524      
r12: 0x96cc92d4      r13: 0x10624dd3      r14: 0x96e54b2c      r15: 0xf0101c0c      
r16: 0xf0101c8c      r17: 0xa0d054ac      r18: 0xf0101d28      r19: 0xa0cff4f8      
r20: 0xa0d004f8      r21: 0xf0101d0c      r22: 0xa0cff478      r23: 0xa0cff3f8      
r24: 0xa0d054ac      r25: 0x00000000      r26: 0x00000000      r27: 0xa0cf15c8      
r28: 0xa0cf1300      r29: 0xa0cf15c8      r30: 0xf0101d28      r31: 0x96e054ac      


E [14/Sep/2009:12:54:14 -0400] [Job 8] Job stopped due to filter errors; please consult the error_log file for details.
D [14/Sep/2009:12:54:14 -0400] [Job 8] The following messages were recorded from 12:54:13 to 12:54:14
D [14/Sep/2009:12:54:14 -0400] [Job 8] Adding start banner page "none".
D [14/Sep/2009:12:54:14 -0400] [Job 8] Queued on "Officejet_4300_series(Fax)" by "jwdixon".
D [14/Sep/2009:12:54:14 -0400] [Job 8] File of type application/pdf queued by "jwdixon".
D [14/Sep/2009:12:54:14 -0400] [Job 8] Setting job-hold-until to no-hold
D [14/Sep/2009:12:54:14 -0400] [Job 8] Adding end banner page "none".
D [14/Sep/2009:12:54:14 -0400] [Job 8] Job released by user.
D [14/Sep/2009:12:54:14 -0400] [Job 8] job-sheets=none,none
D [14/Sep/2009:12:54:14 -0400] [Job 8] argv[0]="Officejet_4300_series(Fax)"
D [14/Sep/2009:12:54:14 -0400] [Job 8] argv[1]="8"
D [14/Sep/2009:12:54:14 -0400] [Job 8] argv[2]="jwdixon"
D [14/Sep/2009:12:54:14 -0400] [Job 8] argv[3]="P9070910.JPG"
D [14/Sep/2009:12:54:14 -0400] [Job 8] argv[4]="1"
D [14/Sep/2009:12:54:14 -0400] [Job 8] argv[5]="AP_ColorMatchingMode=AP_VendorColorMatching AP_D_InputSlot= nocollate com.apple.print.DocumentTicket.PMSpoolFormat=application/pdf com.apple.print.JobInfo.PMApplicationName=Preview com.apple.print.JobInfo.PMJobName=P9070910.JPG com.apple.print.JobInfo.PMJobOwner=John\ Dixon com.apple.print.PageToPaperMappingMediaName=na-letter com.apple.print.PageToPaperMappingType..n.=1 com.apple.print.PrinterInfo.PMColorDeviceID..n.=30482 com.apple.print.PrintSettings.PMColorSyncProfileID..n.=3473 com.apple.print.PrintSettings.PMCopies..n.=1 com.apple.print.PrintSettings.PMCopyCollate..b. com.apple.print.PrintSettings.PMDestinationType..n.=1 com.apple.print.PrintSettings.PMFirstPage..n.=1 com.apple.print.PrintSettings.PMLastPage..n.=2147483647 com.apple.print.PrintSettings.PMPageRange..a.0..n.=1 com.apple.print.PrintSettings.PMPageRange..a.1..n.=2147483647 DestinationPrinterID=Officejet_4300_series(Fax) media=na-letter orientation-requested=5 PaperInfoIsSuggested..b. noPDFIsProtected..b. pserrorhandler-requested=standard job-uuid=urn:uuid:8b59a6f9-6eb5-3136-7acd-1f4fb9d09fc9 job-originating-host-name=localhost job-impressions=1 com.apple.print.PrintSettings.PMTotalSidesImaged..n.=1 com.apple.print.PrintSettings.PMTotalBeginPages..n.=1"
D [14/Sep/2009:12:54:14 -0400] [Job 8] argv[6]="/private/var/spool/cups/d00008-001"
D [14/Sep/2009:12:54:14 -0400] [Job 8] envp[0]="<CFProcessPath>"
D [14/Sep/2009:12:54:14 -0400] [Job 8] envp[1]="CUPS_CACHEDIR=/private/var/spool/cups/cache"
D [14/Sep/2009:12:54:14 -0400] [Job 8] envp[2]="CUPS_DATADIR=/usr/share/cups"
D [14/Sep/2009:12:54:14 -0400] [Job 8] envp[3]="CUPS_DOCROOT=/usr/share/doc/cups"
D [14/Sep/2009:12:54:14 -0400] [Job 8] envp[4]="CUPS_FONTPATH=/usr/share/cups/fonts"
D [14/Sep/2009:12:54:14 -0400] [Job 8] envp[5]="CUPS_REQUESTROOT=/private/var/spool/cups"
D [14/Sep/2009:12:54:14 -0400] [Job 8] envp[6]="CUPS_SERVERBIN=/usr/libexec/cups"
D [14/Sep/2009:12:54:14 -0400] [Job 8] envp[7]="CUPS_SERVERROOT=/private/etc/cups"
D [14/Sep/2009:12:54:14 -0400] [Job 8] envp[8]="CUPS_STATEDIR=/private/etc/cups"
D [14/Sep/2009:12:54:14 -0400] [Job 8] envp[9]="HOME=/private/var/spool/cups/tmp"
D [14/Sep/2009:12:54:14 -0400] [Job 8] envp[10]="PATH=/usr/libexec/cups/filter:/usr/bin:/usr/sbin:/bin:/usr/bin"
D [14/Sep/2009:12:54:14 -0400] [Job 8] envp[11]="SERVER_ADMIN=XXXXX@XXXXXX.XXXl"
D [14/Sep/2009:12:54:14 -0400] [Job 8] envp[12]="SOFTWARE=CUPS/1.4.1"
D [14/Sep/2009:12:54:14 -0400] [Job 8] envp[13]="TMPDIR=/private/var/spool/cups/tmp"
D [14/Sep/2009:12:54:14 -0400] [Job 8] envp[14]="USER=root"
D [14/Sep/2009:12:54:14 -0400] [Job 8] envp[15]="CUPS_SERVER=/private/var/run/cupsd"
D [14/Sep/2009:12:54:14 -0400] [Job 8] envp[16]="CUPS_ENCRYPTION=IfRequested"
D [14/Sep/2009:12:54:14 -0400] [Job 8] envp[17]="IPP_PORT=631"
D [14/Sep/2009:12:54:14 -0400] [Job 8] envp[18]="CHARSET=utf-8"
D [14/Sep/2009:12:54:14 -0400] [Job 8] envp[19]="LANG=en_US.UTF-8"
D [14/Sep/2009:12:54:14 -0400] [Job 8] envp[20]="APPLE_LANGUAGE=en-US"
D [14/Sep/2009:12:54:14 -0400] [Job 8] envp[21]="PPD=/private/etc/cups/ppd/Officejet_4300_series(Fax).ppd"
D [14/Sep/2009:12:54:14 -0400] [Job 8] envp[22]="RIP_MAX_CACHE=8m"
D [14/Sep/2009:12:54:14 -0400] [Job 8] envp[23]="CONTENT_TYPE=application/pdf"
D [14/Sep/2009:12:54:14 -0400] [Job 8] envp[24]="DEVICE_URI=file:///dev/null"
D [14/Sep/2009:12:54:14 -0400] [Job 8] envp[25]="PRINTER_INFO=Officejet 4300 series All-in-One"
D [14/Sep/2009:12:54:14 -0400] [Job 8] envp[26]="PRINTER_LOCATION="
D [14/Sep/2009:12:54:14 -0400] [Job 8] envp[27]="PRINTER=Officejet_4300_series(Fax)"
D [14/Sep/2009:12:54:14 -0400] [Job 8] envp[28]="CUPS_FILETYPE=document"
D [14/Sep/2009:12:54:14 -0400] [Job 8] envp[29]="FINAL_CONTENT_TYPE=printer/Officejet_4300_series(Fax)"
D [14/Sep/2009:12:54:14 -0400] [Job 8] Started filter /System/Library/Printers/Libraries/PrintJobMgr/Contents/MacOS/PrintJobMgr (PID 200)
D [14/Sep/2009:12:54:14 -0400] [Job 8] JobManager converting file: /private/var/spool/cups/d00008-001 (7 args)
D [14/Sep/2009:12:54:14 -0400] [Job 8] 2009-09-14 12:54:13.907 PrintJobMgr[200:107] Error loading /Library/Printers/hp/aio/PMs/AIOFaxPM.plugin/Contents/MacOS/AIOFaxPM: dlopen(/Library/Printers/hp/aio/PMs/AIOFaxPM.plugin/Contents/MacOS/AIOFaxPM, 262): no suitable image found. Did find:
D [14/Sep/2009:12:54:14 -0400] [Job 8] /Library/Printers/hp/aio/PMs/AIOFaxPM.plugin/Contents/MacOS/AIOFaxPM: mach-o, but wrong architecture
D [14/Sep/2009:12:54:14 -0400] [Job 8] 2009-09-14 12:54:13.913 PrintJobMgr[200:107] Cannot find function pointer HPPMPluginFactory for factory 22FD92A7-3199-4A41-8A11-425F2AAE3018 in CFBundle/CFPlugIn 0x10ee00 </Library/Printers/hp/aio/PMs/AIOFaxPM.plugin> (bundle, not loaded)
D [14/Sep/2009:12:54:14 -0400] [Job 8] PrintJobMgr trying ppc architecture...
D [14/Sep/2009:12:54:14 -0400] [Job 8] JobManager converting file: /private/var/spool/cups/d00008-001 (7 args)
D [14/Sep/2009:12:54:14 -0400] [Job 8] Error: ePmlOidCreateWithBuffer
D [14/Sep/2009:12:54:14 -0400] [Job 8] End of messages
D [14/Sep/2009:12:54:14 -0400] [Job 8] printer-state=3(idle)
D [14/Sep/2009:12:54:14 -0400] [Job 8] printer-state-message="/System/Library/Printers/Libraries/PrintJobMgr/Contents/MacOS/PrintJobMgr failed"
D [14/Sep/2009:12:54:14 -0400] [Job 8] printer-state-reasons=none
Model: MacBookPro5,1, BootROM MBP51.0074.B01, 2 processors, Intel Core 2 Duo, 2.53 GHz, 4 GB, SMC 1.33f8
Graphics: NVIDIA GeForce 9600M GT, NVIDIA GeForce 9600M GT, PCIe, 512 MB
Graphics: NVIDIA GeForce 9400M, NVIDIA GeForce 9400M, PCI, 256 MB
Memory Module: global_name
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8D), Broadcom BCM43xx 1.0 (5.10.91.19)
Bluetooth: Version 2.2.1f7, 2 service, 1 devices, 1 incoming serial ports
Network Service: AirPort, AirPort, en1
Serial ATA Device: Hitachi HTS543232L9SA02, 298.09 GB
Serial ATA Device: MATSHITADVD-R   UJ-868
USB Device: Built-in iSight, 0x05ac (Apple Inc.), 0x8507, 0x24400000
USB Device: Apple Internal Keyboard / Trackpad, 0x05ac (Apple Inc.), 0x0236, 0x04600000
USB Device: IR Receiver, 0x05ac (Apple Inc.), 0x8242, 0x04500000
USB Device: Officejet 4300 series, 0x03f0 (Hewlett Packard), 0x5411, 0x06200000
USB Device: BRCM2046 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x06100000
USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x8213, 0x06110000
Expert:  Daniel replied 5 years ago.
OK, I see that the computer sees it so it is just a matter of clearing the blockage.
This is a PDF with instructions on repairing permissions and other preventive maintenance tasks. Do the repair, the rest is FYI. Please keep me posted.
http://senduit.com/ec2eba
Customer: replied 5 years ago.
I was unable to solve the problem through your service. I drove the 50 miles to my nearest Apple Store and they solved the problem for me. It seems I needed to download, from the Snow Leopard disk the "advanced programing" segment which facilitated the use of my printer. I would never dream of adding "advanced programing" files from the normal download.
Expert:  Daniel replied 5 years ago.
I am sorry but I could not get back to you because the log you sent choked the server that this service is on.
I am sorry you had to go that far. My Apple store is 50 miles away also in both directions, we have two.
Glad it is fixed and thank you for sharing the fix as it may help someone else that has the same problem.
Thank you.

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