How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Mike Your Own Question

Mike
Mike, Mac Support Specialist
Category: Mac
Satisfied Customers: 2186
Experience:  Apple trained Technician, A+ Certified, 20+ years of Mac support, repairs, training, and consulting
4906461
Type Your Mac Question Here...
Mike is online now
A new question is answered every 9 seconds

My iphone screen keeps blacking out, even though I have a full

Resolved Question:

My iphone screen keeps blacking out, even though I have a full battery. What is going on?
Submitted: 7 years ago.
Category: Mac
Expert:  Mike replied 7 years ago.
Hi,

Restore it. It may have a bad software OS loaded and we can just replace with a new copy.

Connect the iPhone to your Mac/PC.
When iTunes opens, and you see the device on the left side, click once on the name and then go to the Summary tab.

Click on Restore button.

Follow the directions and make sure to NOT unplug it at anytime until it says Restore complete.

Disconnect it and test to see if it fixed the problem.

You may need to re-check some apps and settings in iTunes to get the iPhone exactly as it was before, but nothing will be lost, especially if you do backups regularly into iTunes.

Hope this helps,
Mike
Mike and 4 other Mac Specialists are ready to help you