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Rob, Mac Genius
Category: Mac
Satisfied Customers: 409
Experience:  14 years Mac experience, 10 years Mac Consulting, ran a printshop for 23 years.
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Reinstall Mac OS X after keyboard not working

Customer Question

Reinstall Mac OS X after keyboard not working
Submitted: 7 years ago.
Category: Mac
Expert:  Rob replied 7 years ago.

To reinstall Mac OSX without a working keyboard, connect your mouse to any USB port on your Mac.

Start up the computer.

After it starts up, insert the Mac OSX install disk.

Click the Apple logo in the upper left corner and select System Preferences.

Click Startup Disk.

Click on the Mac OSX install disk as the startup disk.

Click Restart or go to the Apple logo in the upper left corner and select Restart from that menu.

The computer should startup from the CD.

After starting up from the CD, click the next button at the language screen.

Then follow the instructions on screen.
Customer: replied 7 years ago.
I think I wasn't clear... I opened my laptop and the keyboard/mouse wouldn't work. I think shut down the computer and it took 5+ minutes to reboot. I called Apple Support and he led me through putting th Mac OS X disc into the computer and now I have a screen that is asking me what language I want to proceed with. I don't want to lose anything on my hard drive (picutres, music, etc.), so I don't know where to go from here.

Can you help?
Expert:  Rob replied 7 years ago.
I think I can get you going. Since the computer is asking you which language you want, it sounds like the computer has started up from the install CD.

Click next if the keyboard and mouse clicker is working.

The Welcome to the Mac OS X Installer window appears.

Click Continue. The Important Information window appears.

After reading or printing the information, click Continue. The Software License Agreement window appears.

After reading or printing the information, click Continue.

An agreement sheet appears. If you agree with the license agreement, click Agree.

The Select a Destination window appears.

Click the volume that you wish to install to.

Click Options. The installation options sheet appears.

Select Archive and Install.

Select the volume which already has Mac OS X installed.

You should also select Preserve Users and Network Settings, to preserve network and Home directory settings. (See notes and Related documents below.)

Click OK.

Click Continue to begin the installation.

Here is where this information for reinstalling using the Archive & Install feature:
Customer: replied 7 years ago.
The trackpad is not responding at this point.
Expert:  Rob replied 7 years ago.
Bad news. The only thing I can think to make that work (and this requires using the keyboard) is to reset the pram. Here's how to do that:

Reset the pram by pressing the power button and immediately hold the

Command Option P R keys

keep holding these keys until you hear 3 startup chimes, then let go. You should then startup normally.

If you can get the computer to do that, things may return to normal.

If not, I think your computer is going to have to make a visit to an authorized Apple service center.