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Tom, Mac Support Specialist
Category: Mac
Satisfied Customers: 675
Experience:  8 years experience as a Mac administrator for a college
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My Comcast email account mysteriously went offline on August

Customer Question

My Comcast email account mysteriously went offline on August 18. I have received no, nor have I been able to send email through this Comcast account. I have extremely limited knowledge when it comes to computers. I don't even know how to figure out which email OS I use. I have a little squiggly line next to Comcast in my email box. I need to be hand walked through the process to fix this problem, if you have an answer. Thank you.
Submitted: 7 years ago.
Category: Mac
Expert:  Tom replied 7 years ago.
HelloCustomerand thanks for using

Open Apple Mail

Click on Mailbox at the very top and choose Take All Accounts Online

It might ask you for your password.

If this does not work. Please check your comcast username and password XXXXX to make sure it is working