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Spicetech
Spicetech, Mac Support Specialist
Category: Mac
Satisfied Customers: 47
Experience:  Master - Information Technology
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pdf files will not open on my imac. NOTHING happens when i

Customer Question

pdf files will not open on my imac. NOTHING happens when i click on pdf files online. how do i get the files online to automatically open up with acrobat? i cannot even click on the files to download; its just nothing
Submitted: 7 years ago.
Category: Mac
Expert:  Spicetech replied 7 years ago.
Hello,

Thank you for contacting Just Answer. First I need some additional information in order to better assist you.

Which browser you are using? Which version?
Are you trying to open pdf files in browser?
Customer: replied 7 years ago.
mozilla firefox 5.0 for macintosh -- mac 0s x 10.4

yes; trying to open them up through the browser. usually when i click on a pdf on a website it downloads, then opens. NOW, nothing. it doesnt download, it doesnt open. it just sits there.

i can open up files through adobe acrobat that are already downloaded on my system; acrobat reader 5.0 opens files already on my system. Its just trying to get them to download on my system
Expert:  Spicetech replied 7 years ago.
Customer

It's seems like configuration issue in Acrobat Reader. We have two options to solve this issue:

1) Configure Acrobat Reader
2) Save file to harddrive and then open it.


Here is the link for more information for both options:

http://www.bnl.gov/itd/webapps/pdf_help.asp#p2

For safe side, reset the firefox. (Tools->Clear Private Data. Select all and Click on Clear Private Data Now.)

Let me know if you need more help.