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Daniel
Daniel, Mac Genius
Category: Mac
Satisfied Customers: 4770
Experience:  Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.
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Mac g5 will not respond after recent apple update

Resolved Question:

Mac g5 will not respond after recent apple update
Submitted: 7 years ago.
Category: Mac
Expert:  Daniel replied 7 years ago.
Hello my name is Dan.
Would you please elaborate on what Apple update?
What Mac OS X are you using?
What have you tried to do?
If you have already included this info I have not as yet received it.
Customer: replied 7 years ago.
I am not sure of the latest update but it was two weeks ago. I am using Leopard. I have an airport extreme, one of the first ones out. Never had any problems before. I am communicating with you on an HP laptop.
Expert:  Daniel replied 7 years ago.
Tough times call for sacrifices.
If you have the install disks then insert disk 1 and hold down the 'C' key and start it up. If you can't get the disk in then hold down the 'Option' key and start up and insert the disk when you can.
You may have to refresh the startup manager to make it read the disk.
Boot form the DVD and when you get to the install screen ignore the installer and in the menu bar Utilities drop down menu choose Disk Utility.
It will show you this.
graphic
What you see here is a sample you drive will probably be Mac HD. Click once to highlight.
I want you to do two things, 1 repair permissions and 2 repair the hard drive.

graphic
The repair hard drive is just above the sideways barber pole.
Keep me posted.

Customer: replied 7 years ago.
What disc should I put in the drive? The original software install or a later version, tiger or leopard?
Expert:  Daniel replied 7 years ago.
Newer would be better.
Customer: replied 7 years ago.
I have put in the leopard disc and held down the c key, it went to the gray apple logo screen and the fans started up loudly but nothing else has happened, should I hold down the c key longer? or what?
Expert:  Daniel replied 7 years ago.
That is not a good sign. Please tell me the model G5 you have with the speed or year made.
Customer: replied 7 years ago.
Power Mac G5 1.6GHz Part Z07H 4/22/04
Expert:  Daniel replied 7 years ago.
OK I am giving you the web site that explains resetting the cuda/ PMU please follow the instructions carefully.
http://support.apple.com/kb/HT1939
Keep me posted.
Customer: replied 7 years ago.
I did just as it said. Restarted the computer and got nothing. The fans started up after a couple of minutes but nothing came on the screen. Is there anything else I can do and where do I find a apple service center?
Expert:  Daniel replied 7 years ago.
You are right it is going to need an Apple tech.
Here is the site to find one near you.
http://www.apple.com/retail/
Type in your zip code and it will do the rest.
Daniel and 2 other Mac Specialists are ready to help you
Customer: replied 7 years ago.
Thank you for trying to help me.